Making Information Count: The Calgary Health Information Network

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Making Information Count The Calgary Health
Information Network
John Cole, Renee Reaume, Lori van Rooijen, Coreen
Roth and Michael Civitella

• CHLA 2007, May 30, 2007

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Making Information Count

• Background
• Contract
• Transition
• Where we are now

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Background

• 1998 - Proposal for library cooperation in
  Calgary, Beaumont and Associates
• 2003 - Independent library services review
  identifies Calgary Health Region and Tom Baker
  Cancer Centre client needs and concerns
  Framework Report - Making Information Count
• 2004 Business Plan presented to Calgary Health
  Region senior executive

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BackgroundKey Drivers

• Access and delivery of best evidence
• Information literacy, learning and development
• Technology and innovation
• Access and delivery of patient and consumer
  health information

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Background

• Strategic Alliance contract for Calgary Health
  Region library services signed July 2005
• University of Calgary assumed responsibility for
  CHR libraries on October 1, 2005
• Tom Baker Cancer Centre contract signed in March
  2007, effective April 1, 2007

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• Staffing
• CHR 24, 605 FTE
• TBCC 464 FTE
• Communities served
• CHR sites throughout Calgary. Total geographic
  area of 39,260 sq. km.
• Serves 36 of Albertas population.
• ACB TBCC serves all of southern Alberta

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University of Calgary Health Sciences
Library/Foothills Medical Centre
Rockyview General Hospital
Tom Baker Cancer Centre
Alberta Childrens Hospital
Womens Resource Centre
Peter Lougheed Medical Centre
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Governance

• Contracts between University of Calgary and the
  Calgary Health Region, and between the University
  of Calgary and the Alberta Cancer Board
• Establishment of Health Information Resources
  Management Committees to oversee the contracts
• Management Committees report to senior
  administration of both parties

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Contractural issues

• Privacy and network security
• Staff - collective agreements
• Intellectual property
• Space
• Network expansion
• Collections disposition and insurance
• Termination conditions

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Accountability

• In depth analysis of internal processes to
  accurately contract for service
• Contract describes key service deliverables
• Service level agreements define basic services
  and measure their delivery
• Budget is presented for approval to Management
  Committee

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Service deliverables

• Provision of information collections, technical
  processing, document delivery
• Training and information service support
  teaching, searches, reference
• Administration accounting, human resources,
  communication plan, budget, evaluation

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Budget

• Capital
• Transition
• Operating

• Business as usual
• Uncontrollable costs
• Efficiencies
• Enhancements

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Transition Renovations

• Includes
• network connectivity and installation of UofC
  pcs all
• painting Peter Lougheed, Tom Baker
• space reconfiguration Peter Lougheed, Tom Baker,
  Rockyview
• ergonomic furniture all

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Current Periodicals Area
Our walls were pink
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The Renovations
We had a purple wall
We got a makeover!
Our temporary Circulation Area
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Information Commons
Our new beige walls
9 PCs
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Transition Alberta Childrens Hospital Move

• New Knowledge Centre centrally located
• Sharing space with the Family Resource Centre
• Network configuration still to be implemented

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Alberta Childrens Hospital Knowledge Centre
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Original Stained Glass Windows from Old ACH
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Transition

• Staffing
• Increase in FTE from 11.3 to 13.5
• Re-allocation of staff to meet new service
  delivery model
• Facilities
• Closure of libraries in the Southport building
  and in the basement of the Foothills Medical
  Centre

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Transition

• Collection
• Rationalization of the collection
• 17,000 books added to collection including
  clinical texts as well as consumer health
  materials
• Unique journals retained. Shift to electronic
  access for whole region
• Records added to University of Calgary catalogue
  - Sirsi

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Transition

• ITS/Technical Services
• Network connectivity via SuperNet or directly to
  UofC network
• Authentication and user registration
• Sirsi live date April 2007
• Serials Solutions own A to Z list
• SFX, EZproxy own instance of both

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Website www.hinc.ucalgary.ca
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Current and future steps

• Ongoing work within the Knowledge Centres
• Development of outreach services and programs
• Collaboration with the Research portfolio for
  knowledge translation
• Collaboration with the Patient Experience
  portfolio
• Collaboration with Quality, Safety and Health
  Information portfolio

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Current and future steps

• Local advisory committees
• Operations Group
• Management Committee

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Current and future steps Workteams

• Communications
• Circ/DDS
• Continuing Education (staff)
• Collections
• Research
• Outreach
• Instruction
• Reference
• Technical Services
• Consumer Health
• Website

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South Health Campus

• Functional plan for proposed Knowledge Centre
  submitted January 2007
• Major new clinical, education and research site
  to open in 2010

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Thank you!