MHR 318 Organizational Behavior

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MHR 318Organizational Behavior

• Raj Singh, Ph.D.

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What is organizational behaviorand why is it
important?
Emphasizes High performance organizations
Dimensions of individual group behavior
Study of individuals groups in organizations
Occurs in a global context
Nature core processes of organizations
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Internal and external forces that impact
organizational behavior
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Video Southwest Airlines

• Please explain
• 1. What is Southwest Airlines (SWA) strategy to
  get employee commitment to the organization?
• 2. What is SWA strategy to provide excellent
  customer service?

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Any questions?

• See you next week