Usability, usability, usability.

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Usability, usability, usability.

• Gee-Kay Wong
• gkwong_at_reusability.co.uk

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Gee-Kay Wong

• Independent consultant - gkwong_at_reusability.co.uk
• BBC new media pioneer, usability evangelist
• HCI researcher
• User-centred design advocate
• Optimistic enabler and general oompa-loompa for
  hire

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This talk covers

• Practical usability.
• The other stuff to consider.
• Beyond usability

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I. Practical usability
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1. Usability is usability testing
Evaluating or measuring something in order to
make it easy or easier to use.
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2. Usability is UCD

• User-centred design a specific process and
  approach to design that is user-centric in order
  to understand user as well as business needs.

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3. Usability is UXD

• User Experience Design - an approach to creating
  pleasurable and successful experiences for people
  in any medium.

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II. The other stuff.
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1. Multidisciplinary teams

• Multidisciplinary design development
• Multiple skills sets
• Complimentary techniques

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2. Influence and persuasion

• Understanding people
• Complex organisations
• Getting your way

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3. Project management

• Defining and redefining the brief
• Understanding the project
• Maintaining communication flow

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III. Beyond usability.
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1. Service Design

• Fashionable in large organisations and business.
• Design thinking and UCD as applied to services
  beyond the website.
• Allows discovery of new services born of emergent
  needs from user communities and available
  technology.

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2. Multiple channels, speed mobility

• Voice, video, audio, text
• 8Mb broadband
• Mobile computing and mobile phones

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3. Instant open interconnectivity

• Open APIs
• RSS, feeds and syndication
• Mash-up

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Useful, Usable and Used?
www.reusability.co.uk