7497X Dumps Questions

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Avaya 7497X Avaya Oceanaâ Solution Support Exam
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Question NO 1, When troubleshooting issues
related to alarms and events raised by Context
Store, which log location needs to be
checked? A. /vat/log/Avaya/services/event.log B.
/var/log/Avaya/cs/evenUog C. /var/log/Avaya/dcm/ev
ent.log D. /var/log/Avaya/eventing/attivemq.log A
nswer D
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Question NO 2, Which VDN is required in
Communication Manager for initiating an adjunct
route to transfer calls coming from Avaya
Experience Portal to Avaya Oceana? A. Transfer
VDN B. Routing VDN C. Ingress VDN D. RONA
VDN Answer B
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Question NO 3, For an Avaya Oceana interaction
that is being routed through a Self Service
(Elite IVR) application Communication Manager,
which state is true? A. WorkRequestIDRouteReques
tIDContactID B. WorkRequestIDContextStoreID-UCID
ContactID C. WorkRequestIDCustomerIDUClDContac
tID D. WorkRequetIDContextStoreID and
ContactlDUClD Answer B
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Question NO 4, Which two statements describe what
the Engagement Designer (ED) does while it is
processing an Incoming Interaction from a chat
contact? (Choose two.) A. ED sends a resource
request to CS with chat attributes for a suitable
agent. B. ED sends a "create new contact" request
to OCP snap-in. C. ED workflow requests chat
attributes for the Context Id from C Store. D. ED
sends a resource request to WA and invites the
agent to a chat room. E. ED sends a resource
request to WA with chat attributes for a suitable
agent. Answer B E
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Question NO 5, When a customer wants to perform a
backup of the Avaya Oceana solution, which three
actions must they take? (Choose
three.) A. Backup Avaya Control Manager
DB. B. Backup Omni channel Cache DB. C. Backup
Avaya Aura Session Manager. D. Backup UCA Store
Service. E. Backup Cluster 1 Snap-in's SVAR
files. Answer C D E
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Question NO 6, From where can you change the
log-level for Avaya Oceana snap-in
components? A. Omni channel Data store B. System
Manager C. Avaya Control Manager D. Breeze Node
CLI Answer A
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Question NO 7, A customer is running an Avaya
Oceana solution, and the technical engineer is
troubleshooting an operational issue. The
customer is using the centralized logging Kibana
interface to debug the log files. Which action
can the engineer take to quickly file all the
ERROR messages in the log files? A. Add a custom
filter type error, and then add this filter in
selection criteria. B. Set the login level to
FINE to see error messages. C. By default all the
errors are highlighted in Kibana. D. Under
Filters, choose the level, and then select Add
Filter Error. Answer A
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Question NO 8, When a customer launches the Web
chat URL for Oceana Contact Center, they observer
the error message A connection error has
occurred Connection closed, chat has ended. What
should be checked in Avaya Oceana to confirm
that the webserver and Oceana are integrated
properly? A. Check if you get a PING response
from Avaya Control Manager Server from Web
Server. B. Verify If the Web Server Domain Is set
to Customer Web server under Omnichannel
Administration C. Check If there are any Avaya
Oceana Agents available with Web Chat Channel In
the Contact Center, D. Verify If you can launch
the Omnichannel Administration Utility
successfully. Answer B
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