An Administrative Framework for the Blackboard Academic Suite

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An Administrative Framework for the
BlackboardAcademic Suite

• Presented By Chris J Jones
• University of Oklahoma HSC

April 13, 2005
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Session Overview

• The University of Oklahoma Health Sciences Center
  (OUHSC) has developed a comprehensive framework
  for managing Bb that enables growth while
  maintaining customer service.

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An Administrative Framework

• Session Objectives
• Introduce a framework for supporting teaching
  learning with effective course management
  services
• Discuss implementation responsibilities that
  make it work
• Innovation
• Course management as an enterprise solution

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An Administrative Framework

• Session Objectives
• Introduce a framework for supporting
• services
• Discuss implementation responsibilities that
  make it work
• Innovation
• Network learning environments as an enterprise
  solution

networked learning environment
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University of Oklahoma HSC

• Comprehensive health sciences center
• 3000 students, 800 faculty
• Medicine
• Nursing
• Pharmacy
• Dentistry
• Allied Health
• Public Health

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Bb _at_ HSC

• Blackboard Learning System Community System
• 228 active courses, 15 communities
• 291 instructors, 1447 active users
• 85,810 average page views
• 258,495 most active day
• 250 Growth this year
• 0.75 FTE administrationseriously

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Key Objectives
GROWTH
CUSTOMER SERVICE
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How? Models Processes

• Fundamentals
• Online, distributed, distance learning
  space-based environments are academic, not
  technical goals.
• Bb is an enterprise system architecture, not a
  software application There Back Again (C.
  Jones, BbUC, 2004)
• E-Learning 2.0
• Networked learning environment vs. putting
  courses online
• Enterprise solutions require
• Administration (i.e., leadership)
• Business processes

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Administrative Framework

• Every course management system must address these
  issues to be effective
• Strategic Development vision direction
• Business Management licensing relationship
• System Operations day-to-day processes
• System Development new opportunities
• Infrastructure boxes, wires, nuts bolts

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CMS Framework Matrix
Business Processes
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Business Processes the Work of Learning

• Managing Users
• Creation
• Assignment (roles, not enrollment)
• Authentication
• Managing Courses ( Communities)
• Creation
• Copy, Export/Import
• Templates

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Business Processes the Work of Learning

• Enrollment
• Instructor(s)
• Students
• TAs, Developers, Graders
• Managing Content
• Instructional design
• in-sourced to CHaLK

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CMS Business Processes Continuum
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HSC CMS Framework Matrix
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HSC Business Processes
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Bb System Administrator (Operations) Job
Description

• The administration of the enterprise course
  management system, Blackboard (Bb), requires
  Strategic Development, Business Management,
  System Operations and System Development
  activities. The Bb System Administrator
  (Operations) supports System Operations and
  System Development activities as described below.
• System Operations (60)
• System Development (40)

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Strategic Development
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Business Management
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System Operations General
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System Operations Users Course/Org
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System Operations Enrollment Community
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System Operations Support
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System Development
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Infrastructure
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Metrics Measurement

• February 2005 information technology campus
  survey

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(No Transcript)
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Avg-Good
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Whats Next?

• We are clearly not covering every area with
  planned and intentional support
• We have a tremendous opportunity for greater
  integration, functionality, training support

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Services Life Cycle
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MOF ITIL Processes
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Innovating Together in 05

• Innovating Together in 05
• CMS services (i.e., Blackboard Academic Suite)
  are not product implementations only, but require
  systematic intentional planning in all key
  process areas to be successful
• Strategic Development
• Business Management
• System Operations
• System Development
• Infrastructure Management
• Follow up Contact(s)
• Chris J Jones chris-jones_at_ouhsc.edu
• Frank Ribaudo frank-ribaudo_at_ouhsc.edu

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How do you manage your enterprise networked
learning environment?