TRAINING FOR INDEPENDENT TRAVEL AGENTS

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TRAINING FOR INDEPENDENT TRAVEL AGENTS

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TRAINING FOR INDEPENDENT TRAVEL AGENTS Hotel ... or Hyatt Regency First Class: 3 Star hotel ... Resources Script Park/Fly Hotel Packages ... – PowerPoint PPT presentation

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Title: TRAINING FOR INDEPENDENT TRAVEL AGENTS


1
TRAINING FOR INDEPENDENTTRAVEL AGENTS
2
Hotel Introduction
  • Different sources to help book hotels
  • Different hotel booking engines on website.

3
Hotel Categories
  • Garden View
  • Mountain View
  • City View
  • Partial Ocean View
  • Ocean View- Be Careful!
  • Ocean Front
  • Beach Front

4
General Hotel Information
  • Hotel Ratings
  • Deluxe or Luxury 4 or 5 star hotel similar to a
    Ritz Carlton or Hyatt Regency
  • First Class 3 Star hotel similar to a Holiday
    Inn
  • Tourist or Budget 1 or 2 star hotel similar to a
    Ramada or Super 8
  • Types of Hotels
  • Airport
  • Downtown/Convention
  • Motels
  • Resort Hotels
  • Condos
  • Bed and Breakfast
  • Hostel-Europe

5
Hotel Rates
  • Factors to affect rates
  • Property location
  • Room Location
  • Room size
  • Number of people in room-extra fees possible
  • Efficiency/studio/suites
  • Meals
  • Availability
  • Season-high vs low
  • Day of week- weekend vs mid-week
  • Length of stay

6
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7
Agent Rates
  • Call direct
  • ichotels.com- Comfort Inns, Quality Inns, etc.
  • agentnet.com/ccra
  • starwood hotels (Sheraton) education rate

8
Booking Hotels
  • Use our IATAN/IATA/CLIA/ARC 33530556
  • You book you get 50 of commission
  • Hotels booked individually typically not pre-paid
  • Most hotel reservations require a credit card
    guarantee..some 1 night deposit
  • Room description/views can be creative
  • Maximum of guests may apply/additional rates.

9
Client Information Needed
  • Name for the reservation
  • Number of guests and ages
  • Location of hotel
  • Check-in/check-out dates
  • Number of nights
  • Type of room
  • Bedding
  • View
  • Smoking/non-smoking
  • Special requests
  • Applicable discounts/coupons or negotiated rates
  • Government rates are usually non-commissionable
  • Frequent stay number
  • Credit card to guarantee reservation

10
Documenting the Reservation
  • Reservationists name-Phone
  • Print copy- email
  • Date and time of reservation
  • Name of hotel, address, phone
  • Dates of check-in/check-out
  • Type of room
  • Rate plus taxes
  • Note any rate changes during the stay
  • Guarantee for late arrival or one night deposit
  • Confirmation
  • Cancellation Policy
  • Send in a Booking Form

11
Resources
  • Script
  • Park/Fly Hotel Packages
  • May need to call the hotel directly for these
    rates
  • International Holidays www.internationalholidays.
    com username 33530556 password kprice or call
    them at 1-800-245-1573
  • Hotel Directory phone numbers
  • Agent Net www.agentnet.com contact the Pulaski
    office for username password.
  • Website for preferred suppliers.
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