Hello, in the past weeks I have been unable to play (stream) my purchased movies and TV shows on my iPhone 6. It shows an error that says that I need to download the movie over WiFi when I press the play on the movie summary page. How can I fix this? Thanks.
By Avenger12PR from Apple Support Community
Playing movies on iPhone should be an easy issue. The purchased movies and TV shows are saved in iTunes library, and users are able to sync them to iPhone to have an enjoyment. If the users have purchased the movie directly on their iPhone, they will need to download the movies over Wi-Fi connection. Users need to go to iTunes on their iPhone, and toggle More gt Purchased gt Movies, and then tap Download beside the movie.
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So the user may have purchased the movie, but he/she hasnt downloaded it yet, that may be the reason why the phone doesnt playback the movie. If the users have purchased the movies in iTunes on their computer, they will need to sync the movies to their iPhone to have an enjoyment. If the users are new to iOS devices, they may have no ideas on how to get the movies onto iPhone. The following tutorial may be helpful
Start iTunes and go to Edit gt Preferences gt Devices, and check Prevent iPods, iPhones and iPads from syncing automatically.
Plug iPhone into computer via USB cable, and iTunes will launch automatically. If not, you should manually start it.
iTunes will recognize your iPhone, and display the iPhone icon at the upper right corner. Click the iPhone icon and choose Movies in the summary panel.
Check Sync Movies and choose the movies in the list below. Then iTunes will start to sync the movies to your iPhone.
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When the movies have been synced to iPhone, users are able to enjoy the movies with ease, and users dont have to download the movies again. So syncing movies to iPhone with iTunes is the easiest way for users to play movies on iPhone.
Of course, many users dont want to use iTunes, because the sync function of iTunes will make users lose the non-purchased items. At this moment, a piece of iPhone transfer software will be helpful on this issue. People are able to various kinds of data transfer programs for iOS devices on the Internet, and among these programs, Leawo iTransfer is regarded as one of the best. This software is used for transferring files among iOS devices, iTunes and computers, and it helps users to get rid of the sync of iTunes. The following guidance will show you how to transfer videos to iPhone, and you are allowed to free download the software to have a try.
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Step 1 Run Leawo iTransfer
Run Leawo iTransfer and connect iPhone to computer with the USB cable. The software will automatically detect the libraries of your iPhone and display the libraries in the left sidebar.
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Step 2 Add Movies from Computer
Choose Movies in the left sidebar, and the contents will show up in the right part. If your iPhone movie library is empty, you will see an Add Files button in the main window. Click the button to add movies from computer. Or you can click File gt Add gt Add File/Add Folder at the upper right corner to add movies.
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Step 3 Transferring Movies
After selecting the files, Leawo iTransfer will start transferring videos to iPhone. The progress bar in the pop-up dialog will show the percentage of the transfer process. When the transfer is finished, you will get the movies in your iPhone.
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Now you can open the Movies app on your iPhone, and enjoy the purchased movies. Of course, you can transfer non-purchased movies to your iPhone without the sync of iTunes by Leawo iTransfer. This software doesnt only helps users to transfer files from computer to iOS devices, but also helps to transfer files between iOS devices, for example, you can transfer pictures from iPad to iPhone with this software. If you are interested, just check this software out.