A Guide to Advising Visitors

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• A Guide to Advising Visitors
• During the 2004-06 Bicentennial

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Brought to you by USDA Forest Service
Columbia River Gorge Visitors Association
Skamania County Chamber of Commerce
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Future Events

• Remind guests that the journey
• of a lifetime continues ...
• with them in mind.

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• Q. What is Destination The Pacific?
• One of 15 nationally sanctioned Signature Events
  to be held during the 2003-2006 bicentennial
  commemoration.
  
• Takes place Friday, Nov. 11, through Tuesday,
  Nov. 15, 2005.
  
• Where? In both Clatsop County, Ore., and Pacific
  County, Wash.

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• Q. What is Corps of Discovery II?
• This is a traveling exhibit sponsored by the
  National Park Service.
  
• Stops in The Dalles from Oct. 28-31, 2005,
  Vancouver, Nov. 28-Dec. 11, 2005 St. Helens,
  March 17-20, 2006 Stevenson, Wash., April 7-10,
  2006 Warm Springs, Oregon, April 22-25, 2006
  and Pendleton, Ore., April 29-May 7, 2006
• It highlights the tribes the explorers
  encountered. It has two tents one an exhibit
  space where hand-held audio guides help visitors
  view displays the second tent, The Tent of Many
  Voices, is a venue for artists, musicians and
  lecturers.

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• Q. What is Cargo Equipment and Supplies of the
  Lewis and Clark Expedition also known as the
  Cargo Exhibit?
  
• A 4,000-square-foot exhibit drawing on 16 years
  of original research by Executive Director Ken
  Karsmizki.
  
• Situated at the Columbia Gorge Discovery Center
  in The Dalles.
  
• Opened in May 2004
• Reveals that the 33-person expedition hauled
  roughly 30 tons of equipment.

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• Q. What is Lewis Clark Explorer Train?
• A train that carries up to 200 passengers from
  the Linnton station in NW Portland to Astoria and
  back.
  
• Runs from May 28 through September 20 (Fridays
  through Mondays) in 2004, and again in the same
  months of 2005.
  
• Links to Sunset Empires The Bus shuttles to
  other LC sites from terminus every 35 minutes,
  for 5. June 14-Sept. 6, 2004.

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• Q. What is End of Our Voyage The Washington
  Experience of Lewis Clark?
  
• A colorful panel exhibit of maps, historic images
  and natural history tells of Lewis Clarks
  journey west through Washington to the Pacific,
  the Corps winter stay at Fort Clatsop, and their
  return through Washington in the spring of 1806.
• Sited at the Bradford Island Visitor Center of
  Bonneville Dam through June 23, 2004.
  
• Check with the state historical society for
  additional locations.

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• Q What is the Beacon Rock Heritage Days in
  North Bonneville?
  
• September 2-6, 2004.
• Events include a Black Powder Shoot, Primitive
  Camp, tomahawk and knife events, trading booths.
  
• U.S. Army Corps of Engineers will talk about the
  history of Strawberry Island, as named by Lewis
  Clark, and now called Hamilton Island.
  

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• Q. What is Lewis Clark at Maryhill?
• Exhibit at Maryhill Museum will be focused on
  trade and fishing customs of the indigenous
  people of the Columbia River, through November
  15, 2004.
• On April 22, 1806, the Corps of Discovery walked
  across the 6,000 acres of this popular
  destination overlooking the Columbia on the
  Washington side of the river.
• Interpretive displays on east grounds of museum.

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• Q. What is the Lewis Clark Wayside Project?
• A series of 60 interpretive signs to be installed
  along the route of the Expedition in Washington
  state.
  
• 17 signs will be in the Gorge, at Frenchmans Bar
  (Willamette and Columbia) Ryans Point Park,
  Vancouver Steigerwald Lake overlook Beacon Rock
  State Park City of N. Bonneville Col. Gorge
  Interpretive Center, Stevenson city of
  Stevenson Home Valley Park Dougs Beach State
  Park The Dalles Bridge turn from SR 14 Columbia
  Hills State Park Avery Recreation Area Celilo
  Falls overlook Maryhill State Park.

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• Watch for possible Lewis Clark Golf Trail
  involving the 65 golf courses in Washington along
  the trail, led by Dolce Skamania Lodge.
  
• New Lewis Clark exhibit funded at the Columbia
  Gorge Interpretive Center, focusing on the
  Clahclahla village.

• Troutdale Historical Society opened Quicksand
  and Condors June 26, 2004, in the Barn Exhibit
  Hall, above.

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Friends, Explorers, Legends

• William Clark

Capt. Meriwether Lewis
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• Start May 14, 1804. End Sept. 23, 1806.
• Led by Capt. Meriwether Lewis, 29, and his
  handpicked partner, William Clark, 34.
  
• 34 began, 33 finished. Sgt. Charles Floyd died of
  illness in August 1804.
  
• Included York, a slave of William Clark
  Sacagawea, a Native American translator and
  Lewis dog, Seaman.

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• Days in the Gorge
• Outbound 13 days, October 22 to November 3,
  1805
  
• Return 23 days, March 31 to April 22, 1806

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• Highlights in the Gorge
• Marked a return from dry land to wooded areas
• Corps did much trading and provisioning
• Explored all major tributaries
• Identified many plants and animals
• Encountered treacherous river conditions, wind,
  rain and fog

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Rivers of Many Names

• Lepage, named after Corps member Jean Baptist
  Lepage, later named John Day
  
• Called Towarhandhiooks and Clarks, and later
  Deschutes
  
• Labiche, after a member of the party. Later Dog
  and finally Hood
  
• Cataract later named Klickitat
• Canoe Creek later named White Salmon River
• New Timbered and Cruzattes became Wind River.
• Quicksand became Sandy
• Seal became Washougal
• Multnomah became Willamette

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Clark County, Washington
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Capt. William Clark Park at Cottonwood Beach

• Milepost 17, Hwy 14, Washougal.
• Corps stayed from March 31 to April 6, 1806, the
  longest at any site in the Clark County area.
  
• Replenished provisions for the return trip. Lewis
  supervised the drying of meat and the braiding of
  rope from elk hides to lift heavy canoes over the
  Gorge rapids.
• Lewis also took numerous celestial readings, took
  two plant samples from the Cottonwood Beach area.

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Steigerwald Lake National Wildlife Refuge

• Located between Washington State Highway 14 and
  the Columbia River, just East of Washougal.
  
• At this preserve, you can see much of the
  wildlife and botanical species that inspired
  Lewis Clark.

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Multnomah County, Oregon
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Lewis and ClarkState Recreation Site
Exit 18, I-84, 16 miles east of Portland.

• Oregon State Parks plans a self-guided quarter-
  mile trail that interprets plants credited to
  Lewis Clark for their discovery.
  
• On Nov. 3, 1805, and again in late March-early
  April 1806, members of the Corps who were camping
  on the north shore of the river came to hunt near
  the mouth of the Sandy River.
• Clark named it the Quicksand River, for silt
  deposited in the Columbia. They identified Mt.
  Hood from this vantage point.

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Vista House at Crown Point State Park

• Exit 17 from I-84 (eastbound) or via Exit 18
  (westbound), on Hwy 30.
  
• Built in 1916 as a memorial to Oregons
  pioneers.
  
• The Corps did not visit Crown Point that we know
  of, but some interpretations of their campsites
  suggest that they may have camped closer to Crown
  Point than Rooster Rock on the night of Nov. 2,
  1805.

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Rooster RockState Park

• Exit 25, I-84 eastbound. Interpretive sign.
• Believed to be site of Lewis Clark camp on Nov.
  2, 1805, and on return journey.
  
• Corps noted tidal flux and numbers of waterfowl
• Corps woke Nov. 3 to heavy fog. Departure delayed.

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Sheppards Dell State Park

• Hwy 30 (Historic Columbia River Highway), 14
  miles east of Troutdale
  
• Lewis and Clark camped for three nights, April
  6-8, 1806, in the area of today's park.
  
• Besides hunting and identifying a few plants, the
  Corps spent time on their gear. John Shields cut
  out, or cleaned and restored the rifling grooves
  of Clarks rifle. Clark said the Corps owed much
  to this artist who was called on frequently to
  repair rifles.

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Multnomah Falls

• Exit 31, I-84.
• Drops 620 feet from origins on Larch Mountain
• Second highest year-round waterfall in U.S.
• Oregons biggest tourist stop.
• April 9, 1806, Lewis noted several beautiful
  cascades fall 300 feet over a solid rock.
  
• Lewis underestimated the height of the falls by
  half.

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• Bonneville Lock and Dam
• Visitor Centers
• The Washington Shore Visitor Center is on
  Washington State Highway 14 at milepost 40.
  Bradford Island Visitor Center on the south shore
  is at Exit 40 off Interstate 84.
• The Corps camped on the south shore of the
  Columbia, directly across from Bradford Island
  (which they called Brant Island) on April 9,
  1806.
• Plans to camp on the Washington side, where the
  Indians were rebuilding a 16-hut village for the
  summer, were thwarted by wind and rain.

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Skamania County, Wash.
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BeaconRock

• Corps called it Beaten Rock on downstream
  passage, Beacon Rock on upstream trip.
  
• In 1811, Alexander Ross of the John Jacob Astor
  expedition called the rock "Inoshoack Castle.
  
• Known as "Castle Rock" until, in 1916, the U.S.
  Board of Geographic Names restored the name
  "Beacon Rock.
  
• Henry J. Biddle bought rock for 1 to build a
  trail to the top. The trail was built, and in
  1935 his heirs turned the rock over to the state
  for use as a park.
• Biddle was related to Nicholas Biddle, the first
  (but uncredited) editor of the Lewis Clark
  journals.

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• Campsite, after a portage over slippery rocks for
  2,800 yards in the rain around the great Shute
  on October 31, 1805, and on return as well.
  
• Encountered tidewater for the first time.
• When they lay their things out to dry on the
  rocks, the Indian people thought they were
  following a custom by offering tribute for
  passage, and started selecting things. The Corps
  took exception to this!
• On return, Natives threw rocks at them for being
  cheapskates.

Fort Cascades and Hamilton Island
Hwy 14, Milepost 38, Bonneville. Historic trail
and signs.
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• Bonneville Lock and Dam
• Visitor Centers
• The Washington Shore Visitor Center is on
  Washington State Highway 14 at milepost 40.
  Bradford Island Visitor Center on the south shore
  is at Exit 40 off Interstate 84.
• The Corps camped on the south shore of the
  Columbia, directly across from Bradford Island
  (which they called Brant Island) on April 9,
  1806.
• Plans to camp on the Washington side, where the
  Indians were rebuilding a 16-hut village for the
  summer, were thwarted by wind and rain.

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Columbia GorgeInterpretive CenterMuseum
Item from collection of noted engineer and
amateur archaeologist Emory Strong.

• Hwy 14, Stevenson.
• On October 30-31, 1805, the Corps camped on a
  small island just at the head of the Cascade
  Rapids, within 1.5 miles of this site.

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Home Valley Park

• Hwy 14, milepost 60, 6 miles east of Stevenson.
  Windsurfing, hot showers, restrooms, swimming
  beach, camping, ball fields.
  
• Near what is today called the Wind River, the
  explorers noted, the Stumps of pine trees are in
  many places, are at Some distance in the river.
  
• They called the Wind River New Timbered and
  later, on the return journey, named it
  Cruzattes after Corps member Peter Cruzatte.

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Drano Lake

• Hwy 14, west of White Salmon at Cook, near the
  lake at the mouth of the Little White Salmon
  River, a popular fishing spot for chinook and
  coho salmon.
• On Oct. 29, 1805, the Corps camped here, or very
  close by. They visited the houses of local
  Indians, who seemed surprised at first to see
  them. They smoked with the Indian men, shared
  their dinner, and played the violin for them.

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Hood River County, Oregon
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Cascade Locks Marine Park

• Site of the Great Shute, later the Cascades of
  the Columbia.
  
• The Bridge of the Gods is a myth. North bank
  caused by collapse of Table and Greenleaf
  mountains.
  
• On return trip, Corps visited the Yeh-huh village
  in the center of todays Cascade Locks.
  
• Lewis found 11 houses crowded with Indians, and
  purchased two canoes, four paddles and three dogs
  for which he traded two robes, four elk skin and
  several deerskin.

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Hood River

• I-84, Exits 62-64
• The Corps passed a small river they named
  Labiche after a member of the party.
  
• They saw a small Indian village of four
  structures at the mouth of the river.
  
• Journal entry we took breakfast and departed.
  at 9 a.m. the wind arrose and continued hard all
  day but not so violent as to prevent our
  proceeding.... (Lewis, April 14, 1806)
• The wind that inhibited the Corps is what turned
  Hood River into a world-class windsurfing
  destination.

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ColumbiaGorgeHotel

• North of I-84, exit 62.
• From the hotel, Wah Gwin Gwin Falls cascades 208
  feet into the Columbia. The Corps identified the
  falls as they floated by on Oct. 29, 1805.
  
• Journal entry ... about 4 miles lower and below
  the Sand bar is a butiful cascade falling over a
  rock of about 100 feet, a short distance lower
  passed 4 Indian houses on the Lard. Side in a
  timbered bottom.

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Klickitat County, Wash.
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Mouth of theWhite Salmon

• State Route 14, and State Route 141, about 3
  miles west of Bingen.
  
• Around Oct. 28 and 29, 1805, the Corps observed
  the salmon harvest at this river they called
  Canoe Creek. They also watched the salmon being
  smoked to preserve it.

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Bingen, Wash.,sister city to Bingen, Germany

• 2 miles east of the Hwy 35 Hood River Bridge.
• The Corps arrived here at a large village on
  April 14, 1806.
  
• Saw horses for the first time since fall. They
  were anxious to buy horses for their return
  journey.
  
• They had dinner with the We-ock-sock,
  Wil-la-cum, and purchased five dogs, some roots,
  shappalell and dryed burries.

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Major Creek

• About two miles west of Lyle
• On April 14 of the return trip, the Corps camped
  at the mouth of this creek, directly across from
  Memaloose Island, the Indian burial ground, which
  they called Sepluchur Island.
• Memaloose State Park overlooks the island, and
  provides river access, from the Oregon side.

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Lyle, Wash.

• The Klickitat, called the Cataract River by Lewis
  Clark, is one of Washington states longest
  free flowing rivers, about 100 miles long.
  
• A mile upstream from Lyle, it narrows into a
  chute crossed by Fisher Hill Bridge.
  
• Journals note Those people are friendly and
  gave us to eat fish, nuts bread of root and Dried
  beries.

Native Americans dip net for salmon and steelhead.
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Dougs Beach State Park

• East of Lyle on Hwy 14, a popular windsurfing
  beach named after a windsurfer who helped get
  state park status for it.
  
• The party stopped for supplies at an Indian
  village in the vicinity. Occasionally the Corps
  would barter all day, and find nothing the
  Indians wanted.
• Great numbers of Indians came...and delayed the
  greater part of the day without tradeing a single
  horse, Clark laments shortly after leaving the
  Dougs Beach area.

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Dallesport

• On Hwy 14.
• On April 16, 1806, Clark crossed Columbia from
  Rock Fort camp and followed a path across the
  rocks to the summer village of the Wishram near
  Wakemap Mound to trade for horses. Parts of the
  path are still visible in the rough rock.

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Columbia Hills State Park (and Horsethief Lake
State Park)

• Hwy 14, about 9 miles west of Maryhill, Wash.
• The Corps camped among oaks and below sheer
  cliffs near a village here Oct. 24, 1805.
  
• View ancient petroglyphs such as Tsagaglalal,
  She Who Watches (pictured). Guided tours begin
  10 a.m. on Fridays and Saturdays, April to
  October, by reservation, [phone].
• An outdoor kiosk and 300-foot trail is open every
  day to view examples of petroglyphs long stored
  from public view.

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Celilo Falls Overlook

• Above Wishram, on Hwy 14. Interpretive sign
• Treacherous, known as The Great Falls of the
  Columbia.
  
• Oct. 23, 1805, the Corps portaged supplies on
  north shore, and canoes through chute on Oregon
  side.
  
• Below the overlook, at village of Wishram, was a
  substantial Indian village and an area where much
  inter-tribal trade occurred.

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Maryhill Museum

• Hwy 14, 2 miles west of US 97.
• The Corps hiked across the hill here to trade for
  horses on April 22, 1806.
  
• Corps camped near current village of Maryhill, in
  both directions.
  
• Interpretive panels in the museums East garden
  chronicle the Corps walk across what became the
  museum grounds.

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Wasco County, Oregon
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MemalooseState Park

• A full-service campground and rest area, I-84, 11
  miles West of The Dalles. Exit 77, I-84, OR.
  Westbound exit only. Eastbound traffic can turn
  at Rowena exit.
• Lewis Clark camped opposite the park, near
  Major Creek in Washington.
  
• Called offshore island the Sepulchar Island
  (now called Lower Memaloose Island) because
  tribes used the island for burial.

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Columbia Gorge Discovery Center Wasco County
Historical Museum

• Exit 82, I-84, The Dalles.
• Because of strong wind and waves, the Corps
  camped near here at Crates Point on Oct. 28,
  1805.
  
• Visited a village on the Washington side before
  bedding down, and noted them boiling fish in
  baskets.
  
• Also saw a British musket and several brass
  teakettles, which the Indians highly valued.

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Rock Fort Camp

• I-84, The Dalles Exit 83 (Westbound), Exit 84
  (Eastbound). Located on 1st Street on the Port of
  The Dalles. The site is northeast of Webber and
  2nd Street. For directions, call [phone].
• The Corps considered this a defensible camp
  site.
  
• Used the site both coming and going Oct. 25-27,
  1805, and April 15-18, 1806.
  
• Clark noted (it) is convenient to hunt along
  the foot of the mountains to the west.
  

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The Dalles

• I-84, 5 exits.
• National Park Service traveling Corps II exhibit
  is here Oct. 28-31, 2005.
  
• Northwest artists have illustrated many large
  murals in the city. They capture famous moments
  in local history, including the Corps of
  Discovery.
• A Lewis Clark Riverfront Trail stretches 9.5
  miles along the Columbia between the Discovery
  Center and The Dalles Dam. Interpretive signage
  along trail.

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The Dalles Lock and Dam

• Celilo Falls and the Short and Long Narrows are
  silent behind the waters created by this dam.
  
• The Dalles Dam Visitor Center, located at Seufert
  Park on the Oregon shore, was completed and
  opened to the public in the spring of 1981.
  
• The park was named for the Seufert family,
  operators of a nearby fish cannery from the late
  1800s until The Dalles Dam was built.
  
• Seufert Park is operated by the Corps of
  Engineers and is off exit 87 from I-84. The
  visitor center is open seasonally, from April to
  October.

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Celilo Park

• Exit 97, Hwy I-84
• Near here, tribes showed the Corps how to catch
  and preserve salmon. With help from the tribes,
  they decided the best route to portage around
  Celilo Falls.
• They portaged on the Oregon shore, near the boat
  landing at the park. The canoes were dragged
  about 500 yards over the rocks and launched
  below.
• They camped that night on a sandbar on the
  Washington side, near where the railroad bridge
  ends and west of Wishram. Interpretive sign.

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Confluence of Deschutes, Columbia

• Exit 104 Hwy I-84. State Park hiking, biking,
  camping, rafting, world-class steelhead and trout
  fishing and equestrian trail riding.
  
• The Deschutes, a national and state scenic
  waterway, drops about a quarter-mile in its final
  100 miles, slicing through canyons 700 to 2,200
  feet deep.
• The Corps camped opposite and upstream of the
  Deschutes River on the Washington side on Oct.
  22, 1805, and April 22, 1806.
  
• They first called the Deschutes the
  Towarhandhiooks, and later referred to it as
  Clarks River.

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Engaging Our Guests

• Two hundred years later,
• its still about sending them home excited, happy
  and alive.

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Put a Friendly Faceon This Place

• Prepare -- build a Concierge Book for your front
  desk.
  
• Train so all employees speak with one voice.
• Use With Lewis Clark in the Columbia River
  Gorge brochure
  
• It's OK not to know the answer, but help find the
  answer.

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Keys to Great Customer Service

• Make eye contact and smile because positive first
  impressions are vital.
  
• Greet and welcome every guest or customer.
• Actively look for opportunities to help guests
• Know as much as possible about your local area
  and answers to common questions.
  
• If a guest has a problem, make every effort to
  resolve it immediately.
  
• Be positive and welcoming at all times.
• Thank guests, wish them well, and invite them
  back.

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Consider Cultural Differences

• For visitors from other cultures
• Speak clearly and slowly
• Avoid slang and colloquialisms
• Minimize gestures (some can be offensive to some
  cultures)
  
• Refer to Native Americans or American Indians.
  The Tribes prefer the term American Indians.

International flights connect Portland with
Japan, Germany and Mexico.
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• A Guide to Advising Visitors
• During the 2004-06 Bicentennial