Communication Classes

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ClassesYouValue- Communication Classes
Website www.classesyouvalue.com
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Business Communication

• Studies have found that people spend 70 to 85
  percent of their work time deliberately
  communicating through writing, reading, speaking,
  and listening.
• Communication is the lifeblood of any
  organization.
• In an organization, people communicate in many
  ways.

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Objectives of Good Business Communication

• Describe the communication process
• List examples of nonverbal communication
• Discuss how filtering negatively affects the
  communication process

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The Communication Process

• Communication requires a
• Sender produces the thought or idea to be
  transmitted
• Receiver receives the transmitted thought or
  idea

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The Communication Process
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Examples of One-Way Communication

• Calling to say you wont be at work, youre sick
• Sending your Grandma letter
• Leaving a note on the teachers desk
• Sending flowers to your teacher

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The Communication Process
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Examples of Two-Way Communication

• Your boss calls back to tell you that you have no
  more sick leave this lifetime
• Calling Grandma instead
• Stopping by the teachers desk to talk
• Getting an A for giving your teacher flowers
  ------ could happen!

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Communication Styles

• Passive Communication happens when you simply
  give in without expressing your feeling or rights

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Communication Styles

• Aggressive Communication is the opposite of
  passive. You communicate your feelings in a
  forceful manner without regard to the rights or
  feelings of others.

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Communication Styles

• Assertive Communication is the most positive and
  effective communication style. You stand up for
  your rights but do not impinge on the rights of
  others.

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Writing in Direct Order

• 1. Main idea
• 2. Supporting information
• 3. Goodwill closing

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Writing in Indirect Order

• 1. Neutral beginning
• 2. Supporting information
• 3. Main idea
• 4. Goodwill closing

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Effective Writing Techniques

• Review
• Revise
• Ask for input
• Edit
• Print!

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If you want to be a part of ClassesYouValue
Communication Classes than register today and get
free classes.
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Thank You
ClassesYouValue- Communication Classes
_at_ClassesYouValue ClassesYouValue
Published by www.classesyouvalue.com