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Etiquette

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Bread and rolls should be broken into small pieces. Butter only ... Your bread plate is to the left. Leave coffee cup upside down if you do not want coffee. ... – PowerPoint PPT presentation

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Title: Etiquette


1
Etiquette
  • The Survival Guide

2
Objectives
  • To recognize the importance of proper etiquette.
  • To understand the characteristics of proper
    etiquette.

3
What is Etiquette?
  • Forms, manners, and ceremonies established as
    acceptable in a profession.
  • Some organizations have manuals to define
    acceptable behavior.
  • Elements include work behavior meeting people
    telephone etiquetteand etiquette for meetings,
    dining and correspondence.

4
Effective use of Etiquette
  • Handshakes
  • Introductions
  • Dining
  • Follow-up

5
Handshakes
  • Small gesture lasting impression.
  • Firm handshake confidence, honesty
    professionalism
  • Eye contact a must!
  • Use the persons name.

6
Introductions
  • Younger person to an older
  • Nonofficial to official
  • Junior to senior executive
  • Colleague to customer/client
  • Peer in your organization to peer in another
    organization

7
Example Introduction
  • Ms. Johnson, I would like you to meet Scott
    Jones, my co-worker on this account.
  • Scott, this is Ms. Johnson, our new client.

8
Phone Messages
  • Speak slowly clearly
  • Leave your name, phone number and brief reason
    for calling
  • Know why you are calling
  • Repeat name and number before hanging up

9
Phone Message Example
  • Hello Mr. Torres, my name is Andrea Alfano.
    We met last week at Webber International
    Universitys career fair, and Im calling to
    follow up with you on the internship position we
    discussed. I can be reached at 863-638-2936.
    Again, this is Andrea Alfano from Webber
    International University and I can be reached at
    863-638-2936. Thank you and I look forward to
    speaking with you soon!

10
Dining Etiquette
  • Table Manners
  • Tableware

11
Table MannersNapkin
  • Place napkin in your lap immediately after the
    last person has been seated at your table.
  • Do not shake it open.
  • Fold to your waist.
  • Napkin on your chair.
  • Finished eating - place napkin to the right of
    the plate.

12
Table MannersOrdering
  • Ask host for suggestions.
  • Avoid pasta, fried chicken, wraps and other
    things that are hard to eat.
  • Avoid high end or low end prices.

13
Table MannersEating
  • Begin eating only after everyone has been served.
  • Bread and rolls should be broken into small
    pieces. Butter only one or two bites at a time.
  • Taste your food before you season it.

14
Table MannersPassing
  • Pass to the right.
  • It is ok to pass to your immediate left if you
    are the closest to the item requested.
  • Always pass the salt and pepper together.

15
TablewareThe essentials
  • Always start on the outside and work inward.
  • Utensils at the top of your place setting are for
    dessert.
  • Your glasses are to the right.
  • Your bread plate is to the left.
  • Leave coffee cup upside down if you do not want
    coffee.

16
The Connoisseur
  • Use a fork for foods on a plate
  • Use a spoon for foods in a bowl (Salad is the
    exception.)
  • Bring food to your mouth.
  • Scoop soup away from you.
  • Cut only one bite at a time.
  • When finished eating utensils go on the right at
    400.

17
Follow-up
  • Write a thank you note within 48 hours.
  • Be sure and express your interest and
    appreciation for the visit.

18
Business Etiquette Quiz
  • Divide in groups of 4
  • Decide on a spokesperson for the group
  • Decide whether or not each action is appropriate
    or inappropriate

19
Question 1
  • Nametags are placed on your left shoulder.
  • Appropriate Inappropriate

20
Question 1
  • Inappropriate - Name tags are placed on your
    right shoulder because, when shaking hands, the
    eye follows the arm up to the tag.

21
Question 2
  • You dont drink, so you decide not to attend the
    office holiday party.
  • Appropriate Inappropriate

22
Question 2
  • Inappropriate - Not attending shows disrespect.
    Most company-sponsored events are done to build
    team spirit or to accomplish other company goals,
    so you should attend for a little while.

23
Question 3
  • A man should hold the door open only for women.
  • Appropriate Inappropriate

24
Question 3
  • Inappropriate - Business etiquette is based on
    position, not gender. Doors should be held open
    for people more senior in rank. Ideally, the
    person who gets to the door first should hold it
    open for all who follow.

25
Question 4
  • Answer your telephone promptly, after no more
    than two rings, and smile.
  • Appropriate Inappropriate

26
Question 4
  • Appropriate - Your tone of voice changes when you
    smile - try it. Answering on two rings or less
    makes you look efficient and the caller feel
    important.

27
Question 5
  • When visitors come into your office, let them sit
    wherever they want.
  • Appropriate Inappropriate

28
Question 5
  • Inappropriate - Indicate where your visitors
    should sit. It will make them more comfortable.

29
Question 6
  • You are having a face-to-face conversation with
    someone and your cell phone rings. You should
    say, Excuse me and then answer your phone.
  • Appropriate Inappropriate

30
Question 6
  • Inappropriate - By answering the phone, you have
    just shown that the unknown caller is more
    important than the current conversation. If you
    are expecting a truly important call, tell that
    to the person you are speaking with ahead of time.

31
Question 7
  • It is okay to cut up to four pieces of meat at a
    time. It is acceptable to butter your entire roll
    at once.
  • Appropriate Inappropriate

32
Question 7
  • Inappropriate - You should cut only one piece of
    meat at a time. Never butter an entire roll or
    piece of bread instead, break off a piece as you
    want to eat it and butter only that piece.

33
Question 8
  • You are holding a drink in your right hand when
    you are introduced to a client. You quickly move
    your drink to your left hand, wipe your hand off
    on your pants and offer a firm handshake.
  • Appropriate Inappropriate

34
Question 8
  • Inappropriate - Make a habit of holding your
    drink in your left hand to avoid a "wet"
    handshake.

35
Question 9
  • If a male is having a business lunch with a
    female colleague, he pays the bill.
  • Appropriate Inappropriate

36
Question 9
  • Inappropriate - Gender is not important. The
    person who benefits from the lunch pays the bill
    normally this person did the inviting. If you
    are the guest, do not offer to pay the bill or
    tip. A thank you note within two days is always
    appropriate.

37
Question 10
  • The CEO of your company, Ms. Applegate, walks up
    to you at a reception where you are talking with
    a client, Mr. Fox. You say, Mr. Fox, Id like
    you to meet Ms. Applegate, the CEO of our
    company.
  • Appropriate Inappropriate

38
Question 10
  • Appropriate
  • Sample Introduction
  • Ms. Johnson, I would like you to meet Scott
    Jones, my co-worker on this account.
  • Scott, this is Ms. Johnson, our new client.
  • Colleague to customer/client
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