How to Manage Conflict at the workplace? - PowerPoint PPT Presentation

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How to Manage Conflict at the workplace?

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How to Handle Conflict at the Workplace? Resolve the conflict in a healthy way Be polite and respectful Conclusion Conflict arises when a difference between two ... – PowerPoint PPT presentation

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Title: How to Manage Conflict at the workplace?


1
How to Handle Conflict at the Workplace?
2
Conflict management and resolution is a challenge
that managers face in the corporate world
3
What is Conflict?
4
Conflict may be defined as friction between
individuals due to differences of opinions,
ideas, beliefs, values, needs or objectives.
5
Types of Conflict
6
Intrapersonal conflict
7
Interpersonal conflict
8
Functional conflict
9
Intergroup conflict
10
Why does conflict arise?
11
No two people are alike
12
See things differently
13
Different ideologies
14
Different approaches to problem-solving
15
Poor communication channels
16
Competition for limited resources
17
Differences in goals and values
18
Organizational inter-department friction.
19
Effects of conflicts
20
1. Positive effects of conflicts
21
Triggers the need for searching for new facts and
solutions.
22
Improves group cohesiveness
23
2. Negative effects of conflicts
24
Reduces productivity
25
Delays the decision-making process
26
How do you deal with conflict situations?
27
Negotiate
28
Solve the problem
29
Conceptual skills
30
Communication Skills
31
1. Listening2. Asking Question
32
Assertive action
33
Manage emotions and tempers
34
Resolve the conflict in a healthy way
35
Be polite and respectful
36
Conclusion
37
Conflict arises when a difference between two
(or more) people necessitates change in at least
one person in order for their engagement to
continue and develop. The differences cannot
coexist without some adjustment.
- Jordan (Courage in connection
Conflict, compassion,
creativity)
38
To read articles on similar topics, please visit
blog.commlabindia.com
39
Thank You
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