AOL SELFHELP Problem Solving Is Built Into The AOL Program

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AOL SELF-HELPProblem Solving Is Built Into The
AOL Program
Built into the AOL program are the answers to
nearly any problem you might encounter when
using AOL
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• 1. AOL Quick Reference Guide
• 2. Discover AOL A Z
• 3. AOL Online Support
• 4. AOL Tip Of The Day
• 5. Feedback
• NOTE Paying AOL users may call AOL support
  888-346-3704

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AOL Quick Reference Guide

• Safety
• Keep Your PC Running Smoothly
• Communicate More Easily

• AOL offers to its Free AOL and paying AOL members
  Free Security Software. McAfee Security Center
  includes Antivirus, Firewall, Spyware to AOL via
  broadbrand users. Dialup users will not receive
  the Firewall.
• AOL Computer Checkup is a free diagnostic tool
  which can also repair most problems affecting
  your AOL. It must be downloaded and can be run
  without being on AOL. There will be a desktop
  icon.
• AOL One Click Fixes is another fast diagnostic
  tool which can also fix most problems it finds
  with oneclick.
• __________________________________________________
  __________
• AOL email allows you to search all mail in all
  folders by clicking Search Mail. You can click
  the mailbox and do a quick reply to an email
  without actually opening the mailbox. AOL 9.1 you
  can quickly find someone in the address book by
  holding mouse over add book in the Buddylist. You
  now have Postcard templates which can be added to
  the Extras list. Groups of Pictures can be sent
  in email and you can add captions to them.
• __________________________________________________
  ___
• The EYE icon on the Buddylist now allows you to
  be invisible online.

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AOL Ref Guide Continued

• AOL Keywords
• AOL Calendar
• Personalized Sounds
• The reference guide tells you how to use AOL
  Keywords, the AOL Calendar and how to Personalize
  the sound files used on your AOL program.
• Click Keyword and select EXPLORE KEYWORDS and you
  get a list of all AOL Keywords. Great place to
  learn.
• ________________________________________________
• Click Keyword and type in AOL CALENDAR and the
  calendar appears.
• _________________________________________________
• Click Keyword and type in AOL Sounds and youll
  find a way to change the AOL sounds quickly.

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AOL Ref Guide Continued

• AOL Sync
• My Routine
• AOL Deskbar
• AOL Alerts Reminders
• Have More Fun Online

With AOL Sync you can sync its address book with
your Blackberry, Motorola,Palm or Samsung. IF
you use the Plaxo online address book you can
also sync your aol address book with the Outlook
and Outlook Express address book. The Reference
Guide tells you all about My Routine, part of the
AOL Favorites. The AOL Deskbar 2.0 makes it easy
to access many AOL services, check your AOL
e-mail, and search the Web straight from your
Microsoft Windows desktop. AOL Alerts for daily
weather and how to use Reminders that you can
schedule to pop up at a time you set. The guide
shows you how to find and use Free Games online,
How to change your AOL sounds and use celebrity
voices, how to use the AOL Picture Center to
share your pictures with others or to have prints
made of your pictures.
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DISCOVER AOL A - Z

• Aol a z
• AOL Keyword Shortcuts
• AOL Tips
• AOL Mail
• The AOL A Z (Click Welcome)is a word list to
  help you find what you want to know. Example
  Switched.com is a list of Technology news,
  gadgets and new stuff.
• Keyword Shortcuts click Keyword and select
  Keyword Shortcuts for list of keywords if you
  dont know the keyword to use to find what you
  want.
• AOL Tips gives you tips on whats new on the
  web.
• Mail takes you right to your AOL mail

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AOL Online Support

• Answer Wizard
• Forums
• Live Help
• Click HELP and AOL HELP and select the Answer
  Wizard and ask it any question about AOL
• Go to the AOL Forums and find solutions and help
  for problems
• If a paying AOL user, you can select Live Help
  and talk with a support person. They can also
  send you a written copy of any instructions they
  give you to solve your problem.

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AOL Tip Of The DayRead PracticeEach day an
AOL Tip of the Day is displayed when you first
sign online. You can turn this off, but its a
great way to easily learn how to do
things.Practice of items noted on Tip of the
Day will also help you to learn
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Feedback

• Rate features and services of AOL
• Feedback both positive and negative can be sent
  to AOL. Tell them what you think and what you
  want. All this is explained in The Reference
  Guide