Ticket Master - PowerPoint PPT Presentation

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Ticket Master

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Ticketmaster Entertainment, Inc. is an American ticket sales and distribution company based in West Hollywood, California, USA, with operations in many countries around the world. – PowerPoint PPT presentation

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Title: Ticket Master


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Ticketmaster
  • Ticketmaster Entertainment, Inc. is an American
    ticket sales and distribution company based in
    West Hollywood, California, USA, with operations
    in many countries around the world. In 2010 it
    merged with Live Nation to become Live Nation
    Entertainment. As a primary ticket outlet, most
    US ticket sales for US venues are fulfilled at
    Ticketmaster's two main fulfillment centers
    located in Charleston, West Virginia, and Pharr,
    Texas. Typically, Ticketmaster's clients
    (promoters) control their events, and
    Ticketmaster acts as an agent, selling the
    tickets that the clients make available to them.

3
  • On 10 January 2008, Ticketmaster completed the
    acquisition of Paciolan Inc. after the deal was
    subject to months of litigation over the
    potential breach of antitrust laws. Paciolan is a
    developer of ticketing system applications and
    hosted ticketing systems. Ticketmaster sold
    Paciolan to Comcast-Spectator in 2010. In January
    2009, Ticketmaster acquired a UK ticket exchange
    site, Getmein.com. Getmein is a ticket exchange
    site that allows sellers to list the tickets at
    whatever price they choose. It claims to have
    over 500,000 tickets listed at any one time.

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Privacy
  • The company's use of personal information is
    more aggressive than most a term that users
    wishing to purchase from their website must agree
    to is to receive Ticketmaster marketing
  • "By completing this registration form you
    indicate that you consent to Ticketmaster sharing
    your email address and other information with
    those who provide the event, and that you consent
    to those who provide the event using your
    information to contact you by email or other
    means to send you marketing or other messages or
    using or disclosing your information in other
    ways. By completing this registration form, you
    also indicate that you consent to Ticketmaster
    contacting you by email or other means to send
    you marketing or other messages and using and
    disclosing the information you submit, as
    described in the Ticketmaster Privacy."

6
Error messages
7
Proxy Servers
  • Some online service providers, such as AOL or
    Prodigy, use a device called a proxy server.
    Proxy servers save copies of sites on their
    server rather than connecting users to the
    Internet or the specific site requested. In most
    cases this works fine.
  • Using a proxy server might prevent you from
    purchasing tickets because you need to access our
    ticketing system directly. If you do not know if
    you are accessing the Internet through using a
    proxy server, contact your Internet service
    provider.
  • Access Ticketmaster.com through a direct Internet
    connection and not through any service using
    proxy servers.

8
Transaction No Longer Active
  • This error is caused by an interruption to the
    transaction process. During the ticket buying
    process, our computer or your computer lost
    access to our ticketing systems. Receiving this
    error means that your request did not make it to
    the ticketing system.

9
Too Much Time Has Elapsed Before We Received Your
Information
  • This error is caused when the ticketing system
    releases your seats because the transaction took
    too long. You only have five minutes to purchase
    tickets after Ticketmaster.com shows you what
    seats are available to you.
  • A slow Internet connection may cause this error.
    You might try disconnecting and then reconnecting
    to your Internet provider to improve the speed.

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Issues and hearings regarding anti-competitive
practices
  • The grunge band Pearl Jam petitioned the
    Antitrust Division of the United States
    Department of Justice, complaining that
    Ticketmaster adopted monopolistic practices and
    refused to lower service fees for the band's
    tickets Pearl Jam wanted to keep ticket prices
    under 20.00, with service charges no greater
    than 1.80.
  • Fred Rosen of Ticketmaster refused and because
    Ticketmaster had exclusive contracts with many of
    the large venues in the United States they
    threatened to take legal action if those
    contracts were broken. Pearl Jam was forced to
    create from scratch its own outdoor stadiums in
    rural areas to perform. Pearl Jams efforts to
    organize a tour without the ticket giant
    collapsed which Pearl Jam said was further
    evidence of Ticketmasters monopoly.

12
  • An analysis of Philips' investigative series
    in well known legal monograph concluded that it
    was hard to imagine a legitimate reason for their
    exclusive contracts with venues and contracts
    which covered such a lengthy period of time.
  • The authors said, The pervasiveness of
    Ticketmaster's exclusive agreements, coupled with
    their excessive duration and the manner in which
    they are procured, supported a finding that
    Ticketmaster had engaged in anticompetitive
    conduct under section 2 of the Sherman Act.
    Members of Pearl Jam testified on Capitol Hill on
    June 30 of 1994.
  • Pearl Jam alleged that Ticketmaster used
    anti-competitive and monopolistic practices to
    gouge fans. Congressman Dingell after Pearl Jams
    testimony before congress wrote a bill requiring
    full disclosure to prevent Ticketmaster from
    burying escalating service fees. Pearl Jams
    manager said he was gratified that Congress saw
    the problem as a national issue

13
  • Later in the year the Justice Department opened
    an investigation into anti-competitive practices
    in the ticket industry. It continued for close to
    a year until July 6 of 1995 when the Justice
    Department abruptly closed its antitrust probe in
    a two-sentence press release
  • The announcement came shortly after the Arena
    Auditorium and Coliseum Coalition organized by
    Fred Rosen, then head of Ticketmaster, hired the
    Phoenix law firm of Brown and Bain. Investigative
    reporter Chuck Philips notes that the firm's
    partners then occupied top posts in the
    anti-trust division, including the head of the
    anti-trust division Assistant Attorney General
    Anne K. Bingaman.
  • Brown and Bain denied any collusion and the
    Justice Department concluded that there was
    competition among music ticketing agencies in the
    industry. A spokesman for Pearl Jam told the LA
    Times Chuck Philips, Unfortunately, those who
    will be most hurt by the Justice Departments
    cave-in are the consumers of live
    entertainmentThe consumers are the ones who
    ultimately pay for the lack of choice in the
    marketplace.

14
Prominent lawsuits
  • On April 28, 1997, Ticketmaster sued Microsoft
    over its Sidewalk service for allegedly deep
    linking into Ticketmaster's site. The suit was
    settled after a two-year legal battle in which
    Ticketmaster claimed that linking to specific
    pages on an Internet site without permission was
    an unfair practice.
  • In 2003, the jam band The String Cheese Incident
    and its associated booking group, SCI Ticketing,
    sued Ticketmaster arguing that Ticketmaster's
    exclusive use contracts at most US venues was a
    breach of the Sherman Anti-Trust Act. This
    lawsuit was settled in 2004 with no publicity of
    the settlement terms

15
  • In 2009, Ticketmaster faced several lawsuits
    across North America, claiming they conspired to
    divert tickets to popular events to its ticket
    brokering website TicketsNow, in which the same
    tickets were sold at premium prices.
  • This also raised the ire of musician Bruce
    Springsteen, who said he was 'furious' at
    Ticketmaster,38 and "...the one thing that
    would make the current ticket situation even
    worse for the fan than it is now would be
    Ticketmaster and Live Nation coming up with a
    single system, thereby returning us to a near
    monopoly situation in music ticketing"

16
  • There are some countries where people are not
    able to use Ticket masters...
  • You can use Proxies and can access those sites...

17
Thanking you... This presentation was made by
Proxiesforrent.. Located at Mumbai..
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