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Hotel & Restaurant Training Services Etiquette for Everyone!


Hotel & Restaurant Training Services Etiquette for Everyone! Business Etiquette Basic Essentials of the Dinner Table Etiquette Technology Etiquette – PowerPoint PPT presentation

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Title: Hotel & Restaurant Training Services Etiquette for Everyone!

Hotel Restaurant Training ServicesEtiquette
for Everyone!
  • Business Etiquette
  • Basic Essentials of the Dinner Table Etiquette
  • Technology Etiquette
  • Business Cards
  • Grooming Appearance
  • Meal Etiquette Manners
  • Diversity Etiquette

Business Etiquette Protocol for Professionals
  • Session One Session Two
  • Effective Introductions Styles of Eating
  • Forms of Address Navigating the Place Setting
  • Proper Handshakes Hands- On Multi Course Dinner
  • Remembering Names Rules for Dining Success
  • Conversational Skills Mastering Difficult Foods
  • Making a Entrance Dealing with Social dining
  • Working a Room Host, Hostess and Guest Duties
  • How to meet, greet treat clients etc Combining
    Meals Business
  • Business Card Protocol Receiving Lines
  • Dressing for success Dos and Dont of an office
  • Business manners Table Manners
  • Techno Etiquette

Business Etiquette
  • Initiating and receiving a handshake in business
  • How a woman shakes hands with a man
  • How a man shakes hands with a woman
  • Initiating the handshake based on hierarchy. For
    example, Senior VIP initiates a handshake to one
    of their employees
  • Giving and receiving a business card
  • Etiquette guidelines for asking someones card
    and receiving it
  • Asking for a card is based on hierarchy. For
    example, a senior ranking employee asks a junior
    ranking employee for their card, etc.
  • The nonverbal components of giving receiving a
    business card
  • Introducing and being introduced in business
  • Even the most casual business introductions are
    based on hierarchy. For example, the name of the
    most important person in he introduction is used
  • Company executives receive employees. Client and
    dignitaries receive company executives.
  • Remembering names in business is good etiquette.

Social-Business Etiquette Basics
  • Social etiquette is most valuable for the first
    and lasting impressions. Meeting people in the
    business or formal sense is going to occur, no
    matter how much we dont want it too.
  • The first handshake will probably be with the
    hostess/host however, it may also be with the
    person in the room who has the greatest amount of
    authority. It is therefore important to know how
    to make a good impression by showing off your
    social etiquette skill during introductions. In
    body language, you will assert yourself better if
    you make eye contact. Shake hands of the person
    you are being introduced to firmly but not too
    excitedly. You do not want to have a handshake
    that seems overcompensating, overly friendly, or
    too weak. Practice ahead of time.
  • Introductions have social etiquette rules.
    Traditionally, the person with the most authority
    is introduced first. The order of introduction is
    to say the name of the person with the higher
    authority or position of power and then the other
    person. Introductions are always done younger to
    older. If you are at a mixed banquet of officers
    and gentleman, social etiquette rules say that
    introductions go from the non-official person to
    the official person, or junior executive to the
    tenured or senior executive. Give enough
    information in the introduction so that your
    relationship with them, as employee or boss or
    second in command is apparent. Try to remember
    the names of the people you are introduced too.
    You can also keep a small notebook so that you
    can follow up with important people at a later
    time, but do not scribble in the notebook when
    you are being introduced. After the party or when
    you are alone is appropriate time to jot down
    your notes.

Social-Business Etiquette Basics
  • Always be polite to the staff and servers, and
    especially us Please and Thank You often for
    proper social etiquette. Again, this is a
    relatively easy one. The problem is that people
    at a dinner setting often forget to acknowledge
    the servers. Ignoring the servers is not in good
    manners at all. It shows a certain amount of
    friendliness and social graces when you look
    directly at the servers, smile, and thank them
    for their service.
  • Focus on the host and hostess rather than the
    food. Keep the conversation light. Do not delve
    into graphical conversations, sex, medical, etc.
    and stay away from work related topics unless the
    higher up asks you about work. Show interest in
    the conversation, even if its boring. If you
    dont know very much about the topic, do not fake
    knowledge. Instead, ask polite and non-intrusive
    questions. This is simply respect for the guests.
  • Never discuss food that is not to your liking, do
    not return food unless you are allergic to it,
    and if you must return it, do so to the servers,
    be overly polite about doing so.
  • TURN OFF ALL CELL PHONES. This way, you will not
    make social etiquette mistakes by talking on the
    phone while people are trying to enjoy the meal.

Social- Business Etiquette Basics
  • Business Situations also have a fair amount of
    required social etiquette. This Is not only the
    first impression point made earlier, but also
    something that stays with you throughout your
    career. Nobody wants to be branded as being
    pretentious or rude, so some social etiquette
    rules for business functions can remove these
  • Business social etiquette is not about a power
    struggle. It is about exhibiting respect for
    others and sticking to the Golden Rule we
    earned in kindergarten Treat others as you want
    to be treated. Keep your posture open but formal.
    Sit up or stand straight, but do not cross your
    arms or place your hands behind your head. Use
    your words to show your professional attitude. Do
    not use slang terms, uh, or um.
  • Social etiquette also transforms into our
    business correspondence. This is more than
    knowing the proper margins for openings and
    closings. First, if you do not know the sex of
    the person you are writing do not use Ms., or Mr.
    Instead, use the full name Dear Toni Smith,
    woman are always Ms.
  • Do not use all caps, italics, bold or otherwise
    odd type font. Arial type font in purple size 44
    is neat to look at, but not in a formal thank you
    note or email. Proofread and check the spelling
    of your writing. Email letters should always have
    a subject line and a signature when possible.
  • In closing, the most important social etiquette
    is to be respectful. Speak clearly and politely
    while using proper poise. If all else fails, take
    a moment to observe hoe people around you are
    behaving and emulate their actions. Take a breath
    and smile. Make conversation with people by being
    polite and responsive, but not too loud and

Meal Etiquette
  • General Rules
  • When holding your fork while cutting meat, do not
    hold the fork He Man style. Turn the fork over
    and place your pointer finger on the handle
    towards the prongs of the fork.
  • Rest position for silverware is at top of the
  • Finished position for silverware is at the 4
    O'clock position.
  • Have the knife above the fork when finished the
    blade of the knife should be facing you the
    blade of the
  • Fork should be facing up.
    OR UNDERNEATH IT. Dont forget it!!!
  • Do not share food.
  • Pass everything to the right-starting with the
    person who the item is in front of.
  • Do not point with silverware.
  • Use your napkin every two or three bites.
  • Never talk with food in your mouth.
  • Never say that you do not like something, try
  • Never place a used utensil on the table.
  • Do not use the side of the fork to cut anything.
  • Never order alcohol first and never order it
    during an interview.

Meal Etiquette
  • If you must leave the table, leave the napkin on
    the chair.
  • When finished, leave the napkin on the left hand
    side of the table.
  • Dont drink with food in your mouth-even if the
    food is too hot.
  • Do not swish drinks inside of your mouth.
  • Do not shovel your food, mash it together or eat
    just one thing at a time.
  • Do not reach for anything. Ask politely.
  • Watch your conversations-be polite. POLITICS,
    RELIGION AND SEX are dangerous topics. Do not
  • Do not groom at the table-including lipstick or
    picking your teeth.
  • Do not be the first or last to finish eating
    (unless there are only two people).
  • Chew your food well before swallowing.
  • Wait for everyone to get their food before
    starting to eat.
  • Once you place your napkin on the table, do not
    eat or drink anything else.
  • Only put bite-size pieces of food in your mouth.
  • Take silverware from the outside in-the salad
    fork is the outside fork.
  • Do not pick up anything if you drop it on the

Meal Etiquette
  • How to drink iced tea
  • Drinks are at your upper right of the place
  • Do not take more then two packs of sugar.
  • Do not tear off the whole top of the sugar.
  • Slide the sugar packet garbage under the liner
  • Rub lemon around the brim of glass.
  • Cover the lemon with your hand so you do not
    squirt anyone. Do not touch the glass with your
    spoon as you stir.
  • Place the spoon behind the glass when finished.
  • How to deal with bread (rolls) and butter
  • Bread Butter are to the right and at the top of
    your dinner setting. Do not move them from here.
    Put butter on the bread and butter plate.
  • When passing dinner rolls, ask person to your
    left if they would like a roll, then pass to the
  • Do not bring the plate by you.
  • Break small bite-size pieces off the roll and
    butter each one at a time.
  • Do not clean off the crumbs that fall on the
    table. If it is too bad, as the server to do it.

Meal Etiquette
  • How to eat your soup
  • The spoon should go away from you, not towards
    you when picking up the soup.
  • Take a minimum of two or three bites first is
    testing for temperature and the second is for
  • Drink your soup from the side of the spoon.
  • Place spoon on back of liner plate when finished
  • Do not blow on the soup if it is too hot-just
    move the soup around a little in your spoon.
  • Do not eat crackers with your soup.
  • When at the bottom of soup bowl, DO NOT tip bowl
    away from you to get the last bit out.
  • How to eat a salad
  • Use a salad knife to cut the salad
  • The smaller outside fork to the left is the salad
  • At a more expensive restaurants, sorbet will be
    served between the soup and the entrée.

Dinner Table EtiquetteThe 10 Dos!
  • 1. Once seated, unfold your napkin and use it for
    occasionally wiping your lips or fingers (every
    two to three). At the end of dinner, leave napkin
    tidily on the left hand side of the place
  • 2. It is a good dinner table etiquette to serve
    the lady sitting to the right of the host first,
    then the other ladies in a clockwise direction,
    and lastly the gentlemen.
  • 3. Hold the knife and fork with the handles in
    the palm of the hand, forefinger on top, and
    thumb underneath.
  • 4. Whilst eating, rest the knife and fork on
    either side of the plate between mouthfuls. When
    you have finished eating, place them side by side
    in the center of the plate.
  • 5. If the gourmet food presented to you is not to
    your liking, it is polite to at least make some
    attempt to eat a small amount of it, or at least,
    cut it up a little and move it around the plate!
  • 6. It is quite acceptable to leave some food to
    one side of your plate if you feel as though you
    have eaten enough. On the other hand, dont
    attempt to leave your plate so clean that it
    looks as though you havent eaten in days!
  • 7. Desserts may be eaten with both a spoon and
    fork, or alternatively a fork alone if it is a
    cake or pastry style sweet.
  • 8. Should a lady wish to be excused for the
    bathroom, it is polite for the gentlemen to stand
    up as she leaves the table, sit down again, and
    then stand once more when she returns.
  • 9. Always make a point of thanking the host and
    hostess for their hospitality before leaving.
  • 10. It is good dinner table etiquette to send a
    personal thank you note to the host/hostess
    shortly afterwards.

Dinner Table EtiquetteThe 10 Donts
  • 1. Never start eating before a signal from the
    host/hostess to do so.
  • 2. Fork should not be turned over unless being
    used for eating peas, sweet corn kernels, rice or
    other similar foods. In which case, it should be
    transferred to the right hand. However, at a
    casual buffet, or barbecue, it is quite
    acceptable to eat with just a fork.
  • 3. It is not generally regarded as good dinner
    table etiquette to use ones bread for dipping
    into soups or mopping up sauces.
  • 4. Loud eating noises such as slurping and
    burping are very impolite. The number 1 sin of
    dinner Table Etiquette.
  • 5.Talking with ones mouth full, is not
    unpleasant to watch, but could also lead to
    choking! Definitely not a good idea!
  • 6. Dont stretch across the table crossing other
    guests to each food, wine or condiments. Instead
    ask a guest sitting close to pass the item to
  • 7. Good dinner table etiquette sometimes involves
    a degree of diplomacy when it comes to the hosts
    choice of food and wine! Even if you feel that
    you can do better, dont even offer your
    criticism. If you feel unable to pay any
    compliments, at least remain silent on the
  • 8. Picking teeth (unless toothpicks are provided)
    or licking fingers are very unattractive. The
    only exception to the latter is when eating meat
    or poultry on the bone (such as chicken legs or
    ribs). In which case, a finger bowl should be
  • 9. Drinking too much can be very embarrassing!

Dinner Table Etiquette- The 10 Donts
  • 10. Dont forget to make polite conversation with
    those guests around you. Luncheons, dinners,
    dinner parties are meant to be a sociable