Welcome to the Rear Detachment Training Course

1
Welcome to the Rear Detachment Training
Course
Presented by Army Community Service
2
Overview of the Rear Detachment
3
Objectives

• Understand the relationship between the rear
  detachment, FRG, and community resources.
• Learn about the services available and how to
  refer those in need.
• Communicate effectively with family members.

4
Family Support Structure
Family Readiness Groups
Rear Detachment/Family Readiness Liaison
The Army Family
Community Resources/FAC
5
Family Readiness Liaison (FRL)

• Links command, soldiers/family members, and
  installation service providers
• Coordinates with ACS for FRG training and
  arranges predeployment briefings
• Provides logistical and administrative support
  for FRG
• Maintains contact with families who leave area
  during deployments
• Maintains Operation READY materials

6
Working with the FRG

• Allow the FRG to function independently, with
  guidance.
• Pay attention to issues raised by spouses.
• Be an advocate.
• With the FRL, provide resource support and
  referral.
• Project a positive image.
• Establish good rapport, and treat family members
  courteously.
• Help the FRG deal with rumors, media questions,
  and family issues.

7
Resources

• On post
• Civilian community
• Family Readiness Liaison

8
Selection of RD Personnel

• Caring and experienced
• Familiar with the community
• Cognizant of RD mission
• Understands working relationships

9
Rear Detachment Functions

• Perform duties as unit commander.
• Forward mail for deployed soldiers.
• Control storage, security, and inventory of POVs
  and personal items of deployed soldiers residing
  in barracks.
• Provide assistance that requires official action
  (pay matters, travel orders for training, AER
  loans).
• Publish RD phone numbers.

10
RD Functions (continued)

• Field questions and concerns of families record
  all contacts in logbook.
• Distribute/forward LES to authorized persons
  based upon POA.
• Work closely with the FRG and community agencies
  refer and follow-up.
• Pass on accurate information to reduce rumors
  conduct information briefings.
• Involve the chaplain in family training.

11
RD Functions (continued)

• Maintain unit and housing areas.
• Handle administrative functions such as UCMJ,
  counseling, finance, and supply inventories.
• In-and-out-process soldiers.

12
Questions?
13
Rear DetachmentRecent Lessons Learned
14
Objectives

• Inform and prepare new RDCs and RDNCOs for
  duties.

15
Predeployment

• Attend all predeployment briefings.
• Know all entitlements.
• Ensure all spouses have a POA.
• Ensure all SMs fill out a family data form prior
  to deployment.
• Develop and distribute a family deployment
  handbook.
• Set up Operation READY classes.

16
During Deployment

• Meet at least monthly with family members.
• Talk with all FRG leaders twice a week at
  minimum.
• Manage the VTC.
• Know available resources and refer.
• Be available and accessible.
• Provide a representative for the FAC.

17
Common Situations

• Financial problems
• Food
• Transportation issues
• Domestic violence
• Neighborhood disputes
• Child abuse
• Allegations of infidelity
• Unsanitary conditions
• Red Cross messages

18
Redeployment

• Homecoming/reunion workshops
• Redeployment briefings
• Family notification of returns
• Welcome ceremony and refreshments

19
Questions?
20
Family Readiness Group Overview
21
Objectives

• Understand the purpose and function of the FRG.
• Show how the FRG assists the RD before, during,
  and after deployments.

22
FRG Mission

• Promote stability, self-sufficiency, and
  resiliency.
• Help to develop positive attitudes.
• Foster a sense of belonging.
• Provide a vehicle to develop friendships.
• Provide information about the unit and community.

23
Components of the FRG

• Commander
• FRG Leader/Co-Leader
• Chain of Concern (telephone tree) Points of
  Contact
• Treasurer
• Secretary
• Other positions, as necessary

24
Essential Activitiesof the FRG

• Meetings
• Current rosters
• Newsletters
• Welcome new arrivals
• Activities

25
FRGs Impact on Families

• Mutual support
• Information and referral
• Rumor control
• Social network

26
FRGs Impact on Soldiers

• Performance
• Readiness
• Retention

27
FRGs Impact on Unitand Community

• Conserves commanders time and resources
• Minimizes distractions
• Reduces level of demand on community support
  resources

28
FRG Training

• Operation READY
• Army Family Team Building

29
Unit Service Coordinator

• Originated in 1995
• ACS staff works w/unit to connect the unit
  w/pro-active prevention oriented ACS programs
• Increase family soldier retention
• Provide visible subject matter experts to the
  unit
• Enhance unit skills on how to support soldiers
  and families

ACS
30
Unit Service Coordinator Duties

• Assist Commander in assessing unit service needs
  by
• Consult w/Commander, CSM, FRG _at_ needs
• Provide advice, training education about
  programs and services to increase readiness
• Assist Commander w/preparation of family
  readiness plans preparing families for
  separations challenges
• Conduct ACS briefings, pre-deployment
  post-deployment briefings

31
Family Readiness Group Assistants

• Established in 2004 as a response to requests
  from FRG Leaders
• Support for FRGs, Volunteers, Commanders, RDs
• Mission Support enhance the link between
  mission success and family well-being
• Site Manager 3 FRG Assistants for each MSC

32
Questions?
33
Introduction toOperation READY
34
Objectives

• Learn how Operation READY resources help soldiers
  and family members prepare for deployment and
  reunion.
• Understand Operation READYs role in the Armys
  overall mission.

35
What is Operation READY?
Resources for Educating About Deployment and You

• A library of training materials
• Designed to help soldiers and family members
  before, during, and after deployments

36
Operation READY

• Developed after the Gulf War
• Based upon needs identified by soldiers, family
  members, commanders, and service agencies
• Provides tools to help prepare for military
  separations and reunions

37
Operation READY
Materials are designed to be used by

• Rear Detachments
• Reserve and National Guard
• Soldiers
• Family Members

• Commanders
• Army Community Service
• Chaplains
• FRGs

38
Components ofOperation READY

• Army Leaders Desk Reference
• Soldier/Family Deployment Survival Handbook
• Army Family Readiness Handbook
• Rear Detachment Commanders Handbook

• Predeployment and Ongoing Readiness
• Homecoming and Reunion
• Family Assistance Center
• Army FRG Leaders Handbook

Available on CD
39
Video Components ofOperation READY

• Practical Readiness Smart Ways to Minimize
  Deployment Hassles
• Coping with Stress
• Making Your Reunion Work

• Introduction to Operation READY
• Family Assistance Center
• Family Readiness Groups A Place to Belong

Available in DVD and VHS formats
40
Childrens Components ofOperation READY Materials

• Childrens Storybooks
  Jodys Daddy is in the Army (preschool)
  Were
  an Army Family (school age) The
  Army Brat Pack (older children) Army Teens
  Talk
• Army Kids Fun Activity Book (preschool) Army
  Kids Fun Activity Book (school age)

Available on CD
41
Where Can You Get Operation READY Materials?

• ACS Mobilization/Deployment Services
• www.goacs.org
• Army Reserve Regional Family Program Office
• National Guard State Family Program Office

42
Conclusion

• Operation READY is here to help!

43
ACS Program Overview

• ACS assists Commanders in maintaining readiness
  of soldiers and families by developing,
  coordinating and delivering services which
  promote self-reliance, resiliency, and stability
  during war and peace.
• Our goal is to make sure that soldiers and their
  families are ready for deployment at any time.

44
ACS Program Overview

• Mobilization and Deployment Readiness
• Family Advocacy Program
• Exceptional Family Member Program
• Employment Readiness
• Financial Readiness/AER
• Installation Volunteer Coordinator
• Mayoral Program
• Army Family Team Building
• Army Family Action Plan
• Soldier and Family Readiness

45
ARMY COMMUNITY SERVICE

• FINANCIAL READINESS PROGRAM
• Army Emergency Relief
• Community Assistance Program

46
HELPING THE ARMY TAKE CARE OF
SOLDIERS YESTERDAY - TODAY - TOMORROW
47
BACKGROUND OF AER

• Chartered in 1942 by Secretary of War Stimson.
• 1.5 million seed money from the American Red
  Cross.
• Royalties from Irving Berlins This is the
  Army.
• Organization and Support
• Staffed by Army Officers and Enlisted Soldiers.
• Housed and supplied by the War Department.
• ..so that deductions from its funds for
  administrative expenses and overhead are
  practically nonexistent.

48
WHAT AER IS ABOUT Meeting EMERGENCY
FINANCIAL Need Unforeseen and urgent
-Death of family member, Illness -
Natural Disaster - POV repairs -IRD -No Pay

• WHAT AER IS NOT ABOUT
• AER Funds are not an Entitlement
• NOT a solution to All Financial
  Problems

49
WHO DOES AER HELP?

• Active duty soldiers, single or married, and
  their eligible family members.
• ARNG and USAR soldiers on active duty for more
  than 30 consecutive days and their eligible
  family members.
• Soldiers retired from active duty for longevity
  or physical disability, and their eligible family
  members.
• ARNG and USAR soldiers who retired at age 60, and
  their eligible family members.
• Surviving spouses and orphans of soldiers who
  died while on active duty or after they retired.

50
CATEGORIES OF AUTHORIZED
ASSISTANCE

• Non receipt of Pay
• Loss of Funds
• Medical, Dental, and Hospital expenses
• Funeral Expenses
• Emergency Travel
• Rent

• Food
• Essential POV
• Utilities
• Clothing
• Fire or other Disasters
• Privation

51
CATEGORIES OF UNAUTHORIZED ASSISTANCE

• Divorces
• Marriages
• Education Expenses
• Rental, lease or purchase of POV
• Travel of Non-command sponsored Dependents
• Ordinary Leave
• Continuing Assistance
• ABORTION

• Liquidation or consolidation of debts
• Business Ventures or Investments
• Bad Checks
• Civilian court fees, fines, judgments, liens,
  bail, legal fees, or income tax
• Goods or items for convenience, comfort, or
  luxury

52
HOW DO SOLDIERS FIND AER WHEN THEY NEED HELP?

• First, see their Unit Commander/1SG
• Then, go to their CFNCO, then AER Section
• If there is no AER Section, go to any of the
  following
• Air Force Aid Society Section
• Navy Marine Corps Relief Society Auxiliary
• Coast Guard Mutual Assistance Office
• American Red Cross Chapter
• All Financial Assistance Provided by These
  Organizations to Soldiers is Funded by AER

13 Branches 100 Sections as of December 2000
53
WHAT SHOULD SOLDIERS BRING WITH THEM?

• Military ID Card
• Leave and Earnings Statement
• Leave/PCS order
• Substantiating documents (car repairs estimate,
  rental agreement, utility bill, etc.)

54
AER - ARC PARTNERSHIP

• AER - ARC Partnership
• ARC will continue to provide financial
  assistance to soldiers.
• AER will fully reimburse ARC for all assistance
  issued and pick up loan management administration.

55
IS SOLDIERS CHAIN-OF-COMMAND INVOLVED?

• YES
• Request for assistance is initiated thru
  immediate Commander
• Request for assistance can only be forwarded
  to AER Officer if signed by 1SG/Cdr
• No Commander/1SG involvement action should
  not be processed.

56
HOW CAN YOU HELP?

• AS A LEADER
• Ensure soldiers spouse knows about AER
  Especially prior to deployments.
• Ensure soldiers spouse is given a power of
  attorney for emergency use.
• Remind soldiers about AER when they have
  financial emergencies.

57
SUMMARY

• Private, nonprofit, corporation Not Government
  agency or Government Money
• AER is not an Entitlement Unforeseen urgent
  Emergency Also, not solution to ALL problems.
• AER wants Chain-of-Command Involvement
• ARC Involvement
• Commander has unlimited access
• Decision regarding assistance should be within
  established guide lines, while ensuring fairness
  and equability

58

• COMMUNITY ASSISTANCE PROGRAMS FOR FAMILIES OF
  DEPLOYED SOLDIERS

59
COMMUNITY ASSISTANCE PROGRAMS

• HOME FRONT CARES
• - - Utilities Assistance
• - - Emergency Assistance Fund
• - - Wounded Troops Fund
• EL POMAR EMERGENCY MILITARYASSISTANCE FUND

60
COMMUNITY ASSISTANCE FUNDS

• HOME FRONT CARES Utility Assistance
• Provides utility assistance to those families
  of deployed Soldiers who have a demonstrated
  need. Requests must be processed through the
  Command Financial NCO.

61
COMMUNITY ASSISTANCE FUND

• HOME FRONT CARES - Emergency Financial Assistance
• Provides financial assistance to families who
  have substantiated need that cannot be met
  through Army Emergency Relief. Requests must be
  processed through the Command Financial NCO.

62
COMMUNITY ASSISTANCEFUND Home Front Cares

• HOME FRONT CARES Wounded Troop Fund
• Designed to assist in paying the incidental
  expenses of military family members incurred as a
  result of injury and/or extended hospitalization
  in the United States or overseas. The level of
  assistance is based on the situation and the need
  of the family.
•  

63
COMMUNITY ASSISTANCE FUNDS- Home Front Cares

• Pays incidental expenses after the family
  members have returned from visiting a wounded
  Soldier and is not limited to the VSI/SI
  categories.
•  
• Assistance may be provided on a case-by-case
  basis, based on the information provided, after
  all other funding sources have been accessed.

64
COMMUNITY ASSISTANCE FUNDS El Pomar Emergency
Military Assistance Fund

• Designed to ease the adverse financial impact on
  Colorado resident families of Soldiers (Active
  Duty, Colorado Reserve and Colorado National
  Guard) who are deployed in support of the GWOT or
  deployed in other Combat Areas.
• Managed by the Pikes Peak United Way.
• This fund is designed to assist families prior to
  their departure to visit very seriously injured
  or seriously injured (VSI/SI) Soldiers facing
  extended hospitalization in the United States or
  overseas.

65
COMMUNITY ASSISTANCE FUNDS El Pomar Emergency
Military Assistance Fund

• VSI/SI - The family member must have
• Invitational Travel Orders (ITO)
• Dual military - PTDY
• Disbursement - 200.00 cash and 300.00 check.
• Recipients must provide a letter that addresses
  how the money was spent to Fort Carson ACS within
  10 days of return to Colorado Springs.
• Funds are not meant to duplicate or replace the
  funds authorized by the JTR for travel and per
  diem for these families.

66
COMMUNITY ASSISTANCE FUNDS El Pomar Emergency
Military Assistance Fund

• El Pomar Emergency Military Assistance Fund will
  assist families with memorial services. 1,000.00
  to be disbursed at the Pikes Peak United Way
  Office on North Nevada. Disbursement will occur
  in the form of a 1,000.00 check.
• For expenses which may not be covered, i.e.
  childcare arrangements, pet care arrangements,
  flowers, assistance for other family members,
  phone calls, etc.

67
COMMUNITY ASSISTANCE FUNDS

• The Fort Carson ACS, Financial Readiness/AER
  Program will continue to identify legitimate
  recipients, approve request and coordinate with
  outside agencies. Each agency will administer,
  set procedures, provide accounting, and make
  actual payments. AER staff can be reached at
  526-4783.

68
AFTB Overview
January 1998
69
What is Army Family Team Building?
Training to Enhance Personal and FamilyReadiness
of All of Americas Army
January 1998
70
Mission Statement
To educate and train Americas Army in
knowledge, skills, and behaviors designed to
prepare Army families to move successfully into
the 21st Century.
January 1998
71
Program Components for Americas Army
TRADOC SCHOOLS
CPO/SCHOOL HOUSE
MILITARY COMMUNITIES
January 1998
72
Family Member Training
Volunteer to Volunteer
New to Army
Level I
Greater Army Spouse Experience
Level II
Level III
More Community Experience
January 1998
73
Family Member Training Modules
LEVEL II
LEVEL III
19 courses 21 hrs. 15 min.
15 courses 18 hrs. 10 min.

• Military terms, acronyms, customs, and courtesies
• Introduction to chain of command and chain of
  concern
• Family and military expectations
• The impact of unit mission on family life

• Effective communications
• Coaching, mentoring, and advising
• How to plan and conduct a workshop
• Group conflict management

• Introduction to effective leadership
• Management skills Communication/ conflict
  management
• Family support groups
• Benefits, entitlements, and compensation

January 1998
74
How AFTB Benefits the Army Mission...

• Soldiers can concentrate on Army mission
• Reinforces Army values
• Enhances Army leadership goals
• Develops realistic expectations, resulting in
  less frustration and confusion
• COMBAT MULTIPLIER AND READINESS ENHANCER

January 1998
75
How is AFTB Structured?
Core Instructors
CFSC
Major Command Liaison

Garrison/STARC/RSC Cdr Installation/Community
POC

Advisory Council
DA Certified Master Trainers
Local Instructors and Program Volunteers
Students
January 1998
76
AFTB Master Trainers

• Master Trainers play a key role in local AFTB
• Assist with program implementation
• Enhance sustainment for on-going programs
• Serve as spokespersons and advisors
• Establish and conduct local AFTB Instructor
  Training Programs
• Teach Levels I, II, and III
• Master Trainers are trained by Core Volunteer
  Instructors, certified by Department of Army
• Asset to local community
• Committed to work one year for AFTB

CFSC FUNDS ALL COSTS
January 1998
77
AFTB Volunteer Trainers

• Master Trainers
• (list is available through ACS)

• Master Trainers
• (list is available through ACS)

78
FORT CARSON AFTB

• Free childcare and lunches provided
• Taught at the unit level
• First AFTB Program in the Army to receive DA
  accreditation
• Networking with the unit
• Inspectable for CIP
• Promotion Points for AFTB!

79
Who Owns AFTB?

• Conceived and developed by Army families for Army
  families
• Approved by General Sullivan and SMA Kidd
• Thumbprint of General Reimer and SMA Hall to move
  families forward to the 21st Century
• Ownership belongs to Army families

January 1998
80
Bottom Line
Army Family Team Building
A True Family Member Program Designed By Family
Members For Family Members
January 1998
81
AFTB Information

• www.armyfamilyteambuilding.org
• Level I II available in Spanish and English
  Level I, II, III
• Books available in Korean German
• Army Community Service 526-4590

82
Crisis Intervention
83
Objectives

• Understanding factors, types, and characteristics
  of a crisis
• Determining expectations of people in a crisis
• Helping people solve their own crises
• Doing referral and follow up

84
Factors in a Crisis

• Hazardous event
• Threat to ones well being
• Return to previous conflicts
• Challenge to ones survival, growth
• Lack of effective or adequate coping skills

85
Characteristics of a Crisis

• A rise in energy
• A wide range of emotions
• A dynamic, not static, event
• Judgments and decisions are made
• Breakdown of coping skills
• Time limited takes 4-6 weeks to restore a
  steady state

86
Types of Crises

• Developmental - transitions
• Deprivational loss or grief
• Situational illness, move, job
• Integrational threat to lifes goals and basic
  security needs

87
Expectations ofPeople in Crisis
Which of the following are reasonable
expectations?

• The problem will be solved.
• They will be rescued.
• They will receive helpful information or
  knowledge.
• They will receive a caring attitude.

88
The A-B-C Method

• Developed by Dr. Warren Jones
• A achieve contact
• B boil down the problem to its essentials
• C cope actively through an inventory
  of the client's ingenuity and resources

89
Boil Down the ProblemFocus

• Explore the present situation.
• Identify the threat.
• Work for a conceptualization of the immediate
  past and present to understand the crisis.
• Make the dilemma conscious and expressed in words.

90
Cope

• Inventory problem-solving resources.
• Assist in decision making.
• Emphasize relationships with others.
• Summarize new learning.

91
Steps in Referral

• Refer to the best agency for the need.
• Set up an appointment, and give the person in
  crisis the name of the new worker.
• Send someone with the person if theyre hesitant
  to go alone to the appointment.

92
Suggestions for the Helping Person

• Follow up after the appointment.
• Protect confidentiality.
• Be aware of signs of suicidal intentions, and
  dont hesitate to ask about any thoughts of
  suicide.
• Be empathetic, positive, and reassuring.

93
Questions?
94
Wrap Up Day One!

95
Rear Detachment Training Day Two
96
Inspectors General And You
97
Agenda
98
Purpose

• Our purpose today is to Teach and Train, to
  inform you.
• In your new duties you will be faced with
  situations that you may not have experience with.
• We will walk you through some of those
  challenges using common scenarios as they have
  been reported to us.
• We will use discussion and a review of
  applicable regulations to arm you with the
  information you need to face these challenges.
• Ultimately we want to arm you with
  information that will allow you to be better
  prepared.

99
Why Do People Come to The IG?

• Perceptions of misconduct.
• Some people do not understand regulations or
  policies or simply do not agree with them.
• Some people do not believe the chain of command
  will help them.
• Revenge.
• Sometimes people use the IG to preempt chain of
  command actions.

But50 of all requests for assistance are
legitimate and 26 of all allegations are
substantiated.
100
Rules of the Road By Regulation

• Everyone has the right to see the IG (we have
  108,000 customers in FCCO AOR).
• No allegation or request for assistance can be
  ignored.
• IGs are not Commanders or policy makers IGs
  are fair impartial fact finders and problem
  solvers.
• Investigations, inquiries, and inspections are
  directed by the IGs Commander - not by the IG.
• IG records cannot be used as the basis for
  adverse action, to compare commands or
  commanders, or cited in evaluation reports or
  awards.

101
Rules of the Road IGs Do Not

• Recommend punishment.
• Interpret law.
• Establish command policy.
• Exercise directive authority.
• Change established redress procedures
  (Officer/Enlisted Evaluation Appeals Process).

102
Rules of the Road Questions We Always Ask Your
Soldiers

• Do you have permission to be away from your place
  of duty?
• Have you contacted your chain of command about
  this issue?
• Do you have any supporting documentation?
• Have you asked for assistance from any other
  agencies?
• What do you want the IG to do for you?

103
FCCO IG Task Organization
INSPECTOR GENERAL
526-9482
IG SGM
DEPUTY IG
526-9489
526-9484
CHIEF OF INSPECTIONS
CHIEF OF ASSISTANCE INVESTIGATIONS
526-5348
526-9483
ASSISTANT IG
ASSISTANT IG
ASSISTANT IG
ASSISTANT IG
SFC BURBRIDGE 526-9486
SFC GOBLE 526-9491
SFC DICKSON
SFC ROBERTS 526-9467
ASSISTANT IG
ASSISTANT IG
ASSISTANT IG
ASSISTANT IG
526-9467
526-9474
VACANT
526-9476
IG ADMIN SPT
526-3900
PROJECTED GAIN 120 DAY LOSS
104
Leaders Handbook (How to get there)

• Microsoft Outlook
• Public Folders
• All Public Folders
• Ft. Carson Public Folders
• Inspector General
• Rear Detachment Commanders Course
• Leaders Handbook
• Course Slides

105
Top Ten Requests for Assistance Through 2d Qtr,
FY04

• Personal Conduct UCMJ/Criminal Violations,
  Non-Support of Family, Abuse of Authority,
  Harassment/Maltreatment.
• Personnel Management Military Enlisted
  Promotions, Assignment/Reassignment, Flagging
  Actions.
• Command/Management of Organizations Commanders
  Actions/Decisions, Caring for Family Members,
  Excessive Delay of Personnel Action, Physical
  Profile Compliance.
• Finance and Accounting Military Pay (Active),
  Travel Pay and Civilian Pay.
• Health Care Medical Care and Access to medical
  care.
• Personnel Management/Civilian Civilian
  Recruitment and Placement.
• Engineer/Facilities Family Housing Referral,
  VOQ/BOQ/BEQ/Troop Housing.
• Transportation Movement Management and Household
  Goods Movement.
• Operations Deployment/Redeployment
• Community/Installation Support Child
  Development Center, Quality of Care, and
  Community/Installation Support.

106
Seven Scenarios What do you do when

• Non Support
• Commanders Actions
• Commanders Decisions
• Enlisted Promotions
• Leave and Pass
• Improper Relationships
• Home Health Inspections

107
Non-Support
SPC Webster came back from IRAQ. He decided that
he no longer wants to be married and shipped his
wife to Philadelphia on his own dime (his wife
was fooling around while he was deployed). His
wife left in Apr 04. Your 1SG came to see you
with an issue from the local IG office. The
packet says a Mrs. Webster, living in
Philadelphia, has complained that her husband,
SPC Webster, a member of your unit, has not
provided any monetary support to her for 6
months. Your local IG says you have 14 days to
respond to Mrs. Webster.
Applicable Regulations
AR 608-99, Family Support, Child Custody, and
Paternity, dtd 29 Oct 03 DOD 7000.14R DOD
Financial Management Regulation
Who Can Help
Local Finance Office (verify BAH being paid to
solider) Local Staff Judge Advocate (amount of
support required) Local PSB/PSD (DEERS Enrollment)
What do you do?
108
Non-Support
Commanders Responsibilities

• Determine the truth of the complaint (is there
  a dependent wife and kids?) If yes
• Determine if a court order or written support
  agreement exists (get a copy from the solider or
  dependent).
• Determine proper amount of monthly payment (SJA
  can help)
• ORDER Soldier to pay the proper support. If
  you do not, you are placing yourself at risk!
• Follow up to ensure your order is being
  followed every month.
• Address 6 months worth of arrearages.

109
Non-Support
Things You Need to Know

• A Soldiers obligation to pay BAH II With to
  the family members will begin on the date the
  family members vacate the quarters (govt or
  commercial). The obligation to make this support
  payment begins even if the Soldier has not
  cleared Government quarters and is not entitled
  to draw BAH II With.
• Soldiers must pay BAH-II (flat rate based on
  rank) if receiving BAH and no court order exists.
  BAH is not an entitlement - it goes to the
  family or back to the government.
• You cannot order the method of payment (money
  order, check, allotment, etc.) but its a good
  idea to strongly suggest an allotment.
• If dependents live in government quarters,
  Soldier is not required to provide additional
  financial support. (Support-in-kind)
• Cant order Soldier to pay arrearages but its
  the morally right thing to do. Spouse must go
  through US Courts to get back support. However,
  if Soldier does not pay arrearages, Govt will
  collect IAW DoDFMR.

110
Non-Support
More Things You Need to Know

• You can punish Soldiers who refuse to pay
  support (up to and including Court Martial).
• It is legal for a Soldier to keep the
  difference between his BAH (rate based on where
  SM assigned) and what he is obligated to pay his
  dependents (BAH II).
• Example Soldier stationed at FC receives 865
  BAH based on his rank. His BAH II rate is
  597.60. SM can pocked 267.40. Does not matter
  where the SM sends his family - BAH rate based on
  where SM is assigned.
• A Soldier is not entitled to BAH on behalf of a
  dependent whose whereabouts is unknown and whose
  absence or whereabouts remains unexplained.
• The onus is on the complainant to prove
  paternity - has to be done through the court
  system.

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Non-Support
Recap TTPs

• Find out the truth to the allegation of
  non-support (interview the Soldier, check the
  DEERS database, check for court judgment
  concerning paternity).
• Find out if a court order or separation
  agreement exists.
• Find out if the Soldier is receiving BAH.
• Get with JAG to validate amount owed
  (especially with complicated dependent issues).
  In this case, the wife resides in Philadelphia.
  The SM receives 772 (BAH w/ dependent) each
  month. Since her husband receives BAH for FCCO
  and they have no children, he will only pay her
  BAH II which equates to 519.30 per month for the
  rank of SPC.
• Order the Soldier to pay the appropriate
  amount.
• Follow up with dependent to make sure the money
  was received and let the local IG office what
  actions you took to resolve issue.

112
Commanders Actions
You are the RD Commander. At your first RD
sensing session, you learn that all your weight
control program soldiers are mad because they are
required to participate in a Special Conditioning
Program three times per week (Monday, Wednesday,
Friday) beginning at 1700 (normal duty day ends
at 1630). These Soldiers say they are being
punished and want you to stop the Special
Conditioning Program.
Applicable Regulations
AR 350-1 Army Training Education, dtd 9 Apr
03 FM 21-20 Physical Fitness Training, dtd 30 Sep
92 AR 600-9 The Army Weight Control Program, dtd
10 Jun 87 AR 600-20, Army Command Policy, dtd 13
May 02
Who Can Help
Master Fitness Trainer
What do you do?
113
Commanders Actions
Commanders Responsibilities

• Ensure every Soldier in your unit meets the
  body fat standards (AR 600-9).
• Ensure your unit has a Special Conditioning
  Program that meets the intent of the regulation
  (AR 350-1).

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Commanders Actions
Things You Need to Know

• Special physical fitness programs must be
  tailored according to FM 21-20 and kept separate
  and distinct from the Army Body
  Composition/Weight Control Program except for
  exercise programs prescribed to assist soldiers
  with weight control problems.
• Special PT programs must be designed to
  overcome specific weaknesses like aerobic or
  upper body/abdominal strength deficiencies.
• Special programs will not be punitive.
• AR 600-9 states that commanders and supervisors
  will provide educational and other motivational
  programs to encourage personnel to attain and
  maintain proper weight (body fat) standards.
  Such programs will include nutrition education
  sessions, exercise programs.
• Commanders are encouraged to place Soldiers
  with special fitness needs into the
  regular unit fitness program whenever possible.

115
Commanders Actions
Recap TTPs

• A well designed unit fitness program should
  improve each soldiers physical ability as well
  as enable soldiers to achieve and maintain proper
  weight standards.
• Commanders should avoid placing all soldiers
  that exceed body composition standards or have
  fitness problems in the same category with the
  expectation that more exercise will automatically
  result in decreased body composition.
• Make sure all involved understand why the
  special program exists.
• Immediately take Soldiers who meet the body fat
  standards off the special program.

116
Commanders Decisions
Three NCOs from 1st Platoon and the RD First
Sergeant just walked into your office and closed
the door. They proceed to tell you that SPC
Black, a member of your unit, is acting weird.
They tell you that this otherwise excellent
soldier is missing formations, fighting with
other platoon members and being disrespectful to
the platoon leadership. None of this behavior
describes SPC Blacks normal demeanor. They say
SPC Black wont talk to them about this
situation. The 1st platoon leadership is
concerned and now so are you.
Applicable Regulations
DoD Directive 6490.1 Mental Health
Evaluations DoD Instruction 6490.4 Requirements
for Mental Health Evaluations
Who Can Help Mental Healthcare Provider, Local
SJA, Chaplain
What do you do?
117
Commanders Decisions
Commanders Responsibilities

• Protect the Soldier from himself, those around
  him, and property.

118
Commanders Decisions
Things You Need to Know

• The Commander must decide if a Mental Health
  Referral is warranted based on the facts. Only
  the commander can refer a soldier for a mental
  health evaluation.
• You must determine if the soldier is an
  immediate threat to himself , others, or property
  (emergency) .
• You must consult with your qualified mental
  healthcare provider before referring (except in
  emergencies).
• You must protect the rights of the soldier
  including the right to seek a second opinion.
• Draft a Command Referral for Mental Health
  Evaluation memorandum and document every step in
  writing.
• Never refer a soldier as a reprisal.
• Self referrals have different disclosure rules
  but the mental healthcare provider must tell you
  if drugs are prescribed.
• If you disagree with a recommendation to
  separate the soldier, you must have a very good
  reason and notify your next higher commander.

119
Commanders Decisions
Things You Need to Know

• Evans Army Community Hospital (EACH) Mental
  Health Careline 526-5346
• To access Command Directed Mental Health
  Evaluation forms online, go to
• http//www.evans.amedd.army.mil
• Click on
• Medical Clinics
• Behavioral Health
• On left side of screen, place cursor on
  Careline Menu
• On drop-down menu, under Resources, click on
  Commanders Toolbox

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Commanders Decisions
Recap TTPs

• Make a decision to refer for mental health
  evaluation based on the available evidence and
  after a consult with your mental healthcare
  provider (non emergency situations).
• Draft a Command Referral for Mental Health
  Evaluation memorandum and make sure the escort
  carries this with them to the appointment.
• Notify the soldier in writing using the format
  in the EACH Mental Health packet.
• Allow soldier a minimum of two working days to
  seek a second opinion - good idea to give him the
  numbers of the SJA, IG, and Chaplain.
• Have an NCO or Officer escort him to his
  appointment.
• Review the treatment plan from the Mental
  Healthcare Provider, make sure you understand the
  treatment, precautions, and fitness and
  suitability for service.
• Monitor the situation to ensure the behavior
  changes.

121
Enlisted Promotions
A local IG informed you that one of your soldiers
complained about how youre not giving soldiers
in your unit the opportunity to go in front of
the promotion board. The soldier alleges that he
and two others are fully qualified for promotion
to SGT but were told to wait until the unit
redeployed from IRAQ. The complainant also
alleges the company is only promoting soldiers to
PFC and SPC who are fully qualified. You, the RD
Cdr has not promoted anyone with waiver even
though the unit has a few PV2s and PFCs who are
qualified to be promoted with waiver.
What do you do?
122
Enlisted Promotions
Commanders Responsibilities

• Recommend for promotion only those soldiers
  fully qualified according to AR 600-8-19.

123
Enlisted Promotions
Things You Need to Know

• First-line leaders will counsel soldiers who
  are eligible for promotion to PV2 through SSG
  without waiver (fully qualified) but not
  recommended in writing.
• Counseling will include information as to why
  the soldier was not recommended and what can be
  done to correct deficiencies or qualities that
  reflect a lack of promotion potential.
• Conduct promotion board by the 15th of every
  month. Boards conducted after the 15th of the
  month are invalid.
• Board members may be all officers, all NCOs or
  mixture.
• The president will be the senior member. For
  all NCO boards, the president will be a CSM or
  SGM. 1SG/MSG(P) cannot fulfill this requirement.
• At least one voting member will be of the same
  sex as the soldiers being evaluated.

124
Enlisted Promotions
Things You Need to Know

• Soldiers in a deployed status may be boarded
  using the ERB as the official source document for
  awarding promotion points.
• Company, troop, battery and separate detachment
  commanders are authorized to promote soldiers to
  the grade of PV2, PFC and SPC.
• Company, troop, battery, and separate detachment
  commanders of provisional units in the grade of
  1LT or above are authorized to promote soldiers
  who do not require a waiver to the grade of PV2,
  PFC and SPC.
• Authority to promote Soldiers to PV2, PFC and
  SPC who require waivers remains with the
  commander of the unit to which the soldiers are
  permanently assigned.

125
Enlisted Promotions
Recap TTPs

• Research your promotion authority.
• - PV2, PFC and SPC Co/Troop/Btry/Sep Detachment
  CDR. (With waiver promotion for provisional
  units remains with the Commander of the permanent
  unit.)
• - SGT and SSG Units authorized a LTC RD
  Commander
• - SFC, MSG, SGM Remains centralized at DA level
• Understand what fully qualified means (TIS,
  TIG, no flag recommended by promotion
  authority).
• Understand what must be done if you or the
  chain of command does not recommend a soldier for
  promotion (first-line leader in the soldier's
  chain of command must counsel in writing).
• You must have a semi-centralized promotion
  board for your qualified soldiers (for
  advancement to E5 E6).

126
Leaves and Passes
Your training NCO submitted a request for 20 days
emergency leave. His en loco parentis
grandmother is hospitalized and in critical
condition. The Red Cross message says life
expectancy is very poor. You disapproved the
emergency leave request because your RD personnel
and the ADVON from IRAQ are very busy preparing
for your unit redeployment and reintegration.
Your unit main body is due to redeploy in 30
days. Your Soldier then goes to the community
chaplain to complain.
What do you do?
127
Leaves and Passes
Commanders Responsibilities

• Know the rules for denying leaves and passes.
• Establish a program that will make a positive
  contribution to morale, level of performance and
  career motivation.
• Know the guidelines for authorizing emergency
  leave.
• Develop and execute an annual leave program
  that ensures maximum use and minimum loss of
  annual leave
• Allows the use of an average of 30 days per
  year.
• Provides an opportunity for leave to be taken
  as earned.
• Follow the specific policies outlined in AR
  600-8-10.
• Accomplish the mission.

128
Leaves and Passes
Things You Need to Know

• AR 600-8-10 gives commanders the authority to
  deny leave based on mission needs.
• Soldiers may request emergency leave with or
  without American Red Cross verification.
• Soldiers may be authorized emergency leave for
  up to 30 days for emergency situations within the
  immediate family.
• You cannot require a soldier maintain a minimum
  leave balance (e.g. 5 days) before granting
  leave.
• You are only allowed to grant advance leave
  that can be paid back during the current
  enlistment (e.g. can authorize up to 15 days
  advance leave if the soldier has six months left
  on his current enlistment).

129
Leaves and Passes
Things You Need to Know

• You do not have to grant advance leave.
• You can take leave following a pass (or vice
  versa) so long as the leave and pass both begin
  and end at your place of duty or the place from
  which you normally commute to your place of duty
  (your home).
• You cannot order a soldier to take leave. Your
  responsibility is to counsel the soldiers who
  will not take leave that they risk losing leave.
• Maximum pass duration 96 hours. (Routine,
  non-duty, 3-day pass vs. Special 3 or 4-day long
  passes.)
• DA 31s not required for passes unless local
  policy dictates for extended mileage or to remove
  soldier from DA6 consideration.

130
Leaves and Passes
Recap TTPs

• You are responsible for establishing an annual
  leave program that maximizes use of leave and
  minimizes loss of leave.
• Your leave program should help make a positive
  contribution to morale, level of performance, and
  career motivation.
• Blanket leave policies usually do not work -
  treat each request on a case-by-case basis.
• Research your authority as it applies to leave,
  passes, compensation time, and authorized
  absences. Read appropriate sections of AR
  600-8-10.

131
Improper Relationships
One of your NCOs walks into your office and
reports that, while in the club over the weekend,
he witnessed SSG Mark Brown and PFC Lisa Turner
dancing. PFC Turner arrived from AIT two weeks
ago and SSG Brown is her NCOIC. Your NCO tells
you there definitely appears to be a relationship
between these two members of your command. Later
that day in the motor pool, 2LT Jones makes a
similar statement about Brown and Turner. Jones
says he has witnessed them holding hands in the
PX during off duty hours.
Applicable Regulations
AR 600-20 Army Command Policy, dtd 13 May 02 DA
PAM 600-35 Relationships Between Soldiers of
Different Rank, dtd 21 Feb 00
Who Can Help
Your local IG Local Staff Judge Advocate
What do you do?
132
Improper Relationships
Commanders Responsibilities

• Promote the health and welfare of all members
  of their organization and maintain good order,
  morale, and discipline.
• Prevent inappropriate or unprofessional
  relationships through proper training and
  leadership.
• Take corrective action if an improper
  relationship exists or appears to exist.

133
Improper Relationships
Things You Need to Know

• Relationships between Soldiers of different
  ranks are prohibited if they
• - Compromise or appear to compromise the
  integrity of supervisory authority of the chain
  of command.
• - Cause actual or perceived partiality or
  unfairness.
• - Involve or appear to involve the improper use
  of rank or position for personal gain.
• - Are or are perceived to be exploitative or
  coercive in nature.
• - Create an actual or clearly predictable
  adverse impact on discipline, authority, morale
  or the ability of the command to accomplish its
  mission.

134
Improper Relationships
Things You Need to Know

• Relationships between Officers and Enlisted
  personnel are strictly forbidden.
• Relationships between Enlisted personnel of
  different ranks (NCO and junior enlisted) are
  allowed so long as the relationship does not have
  an adverse impact on the unit.

135
Improper Relationships
Recap TTPs

• The commander must take responsibility for
  investigating any allegation of an improper
  relationship. If true, it constitutes wrongdoing
  governed by a punitive regulation (AR 600-20) .
• Both parties must be counseled in writing and
  ordered to end the relationship if it is
  determined to be improper.
• In the end, the command must take appropriate
  action to maintain good order and discipline
  within the unit.

136
Home Health Inspection
The spouse of one of your deployed soldiers
(higher ranking than you), called MGH to have her
sink fixed. MGH sent a repairman to fix the sink.
When the repairman arrived at the quarters and
saw the terrible condition of the house, he
refused to go inside without a supervisor. When
his supervisor arrived, the repairman and
supervisor went back inside the house and worked
on the sink. The supervisor also took pictures
of the house (next slide). Later in the day, you
(the RD NCOIC) were emailed the pictures of the
house and asked to fix the problem.
Applicable Regulations
AR 210-50 Housing Management, dtd 26 Feb 99 AR
40-5 Preventive Medicine, dtd 15 Oct 90 AR
608-18 The Army Family Advocacy Program, dtd 20
Oct 03
Who Can Help?
Chain of Command, GC, FRG, Community Chaplain,
Preventive Medicine, SJA
What do you do?
137
Home Health Inspection
138
Home Health Inspection
Commanders Responsibilities

• Upon notification of unsanitary conditions,
  unit commanders will schedule an appropriate time
  for an inspection of the quarters and inform the
  housing division and preventive medicine
  department.

139
Home Health Inspection
Things You Need to Know

• Spouses of deployed soldiers, who remain in
  assigned quarters, assume responsibility for the
  quarters.
• Residents of government controlled housing are
  responsible for maintaining their quarters in a
  sanitary, habitable condition.
• On written notification of unsanitary
  conditions in quarters, the housing division will
  notify the garrison commander, the sponsors unit
  commander, and, if necessary, the preventive
  medicine department of the allegation.
• The garrison commander may also order a
  sanitation inspection.
• The sponsor (or the spouse in the sponsors
  absence) will be given instructions as to what
  needs to be accomplished to bring the quarters
  condition to acceptable standards and will be
  informed that a re-inspection of the
  quarters will occur to ensure compliance.

140
Home Health Inspection
Things You Need to Know

• If necessary, the garrison commander may
  involuntary terminate a sponsors assignment to
  quarters.
• If the sponsor continues to refuse to vacate
  housing, the garrison commander will
• Appoint an officer or a Senior NCO to supervise
  the inventory of personal property.
• Inform the local PMO and direct them to have an
  MP officer present during the eviction to
  maintain order and initial inventory sheets.
• Direct the housing manager or a designated
  representative to be present during eviction
  proceedings.
• Ensure that the sponsors personal property is
  turned over to the transportation officer for
  storage or disposition.

141
Home Health Inspection
Recap TTPs

• Spouses of deployed soldiers who remain in
  their assigned quarters assume responsibility for
  the quarters.
• Residents of government controlled housing are
  responsible to maintain their quarters in a
  sanitary, habitable conditions.
• If necessary, the garrison commander may
  involuntary terminate a sponsors assignment to
  quarters.

142
How Can We Help You

• Wealth of knowledge.
• Provide sensing session feedback.
• Advise commanders/leaders on current policy
  regulations.
• Provide NCOPD/OPD on role of the Inspector
  General.

143
Fort Carson IG Contact Info

• IG phone [phone]
• Location Building 1659 at the corner of
  Barkely Ave Prussman Blvd
• IG Office Hours
• 0730-1630 Mon-Thur
• 0730-1600 Fri

144
Questions - Comments
145
TRICAREYour Military Health Plan

• TriWest Healthcare Alliance
• Beneficiary
• Education Seminar

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New TRICARE Regions
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Who is eligible for TRICARE?

• Active duty service members (ADSMs) and retirees
  of any of the seven uniformed services
• Reserve Component members on active duty for more
  than 30 consecutive days (under Federal orders),
  from any of the seven uniformed services
• Spouses of active duty, retired, and eligible
  Reserve Component service members

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Updating DEERS Information

• Visit an ID card issuing facility locate one
  near you at www.dmdc.osd.mil/rsl
• Call 1-800-538-9552
• Fax changes to 1-831-655-8317
• Mail changes to
• Defense Manpower Data Center Support Office
• ATTN COA
• 400 Gigling Road
• Seaside, CA 93955-6771
• Make address changes online at
  www.tricare.osd.mil/DEERSAddress

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TRICARE Standard

• Fee-for-service option
• No enrollment required
• Seek care from any TRICARE-authorized provider
• Responsible for annual deductibles and
  cost-shareshighest out-of-pocket expense
• May have to pay provider then file claim for
  reimbursement
• May seek care in an MTF on a space-available
  basis
• Active duty service members are not eligible for
  TRICARE Standard

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TRICARE Prime

• Managed care option
• Enrollment required
• Fewer out-of-pocket costs
• Select (or are assigned) a primary care manager
  (PCM)
• Care received at MTFs and in the civilian
  preferred provider network
• Guaranteed access standards
• No claims to file

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Referrals

• TRICARE Prime beneficiaries will be referred to
  an MTF first when it can provide the specialty
  services needed. Call 1-888-TRIWEST
  (1-888-874-9378) for specific information about
  the MTFs in your TRICARE Prime service area
• Specialty care referrals will be approved for a
  specific length of time and number of visits
• Follow the appropriate procedure for specialty
  referrals to avoid responsibility for charges
  other than your copayments
• If you have other health insurance, you must
  follow the network referrals rules for that
  carrier

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TRICARE Prime Remote

• Provides the TRICARE Prime option for active duty
  service members who live and work more than 50
  miles from a military treatment facility (MTF)
• Active duty service members must enroll in
  TRICARE Prime Remote (TPR)
• Similar benefits, costs, and rules as TRICARE
  Prime
• Find out if you reside in a designated TPR
  Service Area online at www.tricare.osd.mil/remote

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TRICARE Choices for the Reserve Component

• When sponsor is activated for more than 30
  consecutive days
• Reserve Component members become eligible for
  TRICARE the same as ADSM
• Family members
• TRICARE Prime, TRICARE Prime Remote for Active
  Duty Family Members, TRICARE Extra, and TRICARE
  Standard on the first day of sponsors orders
• Must meet all other requirements for TRICARE
  Prime Remote for Active Duty Family Members
• TRICARE Pharmacy Program
• TRICARE Dental Program

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Urgent/Emergency Care

• Urgent care in and out of area
• Emergency care-Call 911
• Visit nearest emergency room
• Notify your PCM or TriWest within 24 hours of any
  emergency admission so that your follow-up care
  can be coordinated (if enrolled in TRICARE Prime)
• A family member can call on your behalf

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TRICARE Pharmacy Program

• MTF Pharmacy
• TRICARE Mail Order Pharmacy
• TRICARE Retail Network Pharmacy
• Non-network Retail Pharmacy

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Claims Processing

• Wisconsin Physicians Service (WPS) is TriWests
  subcontractor for claims processing in the West
  Region
• If using TRICARE Prime or TRICARE Extra, your
  provider will file claims for you
• Beneficiaries using TRICARE Standard may be
  required to file their own claims
• www.triwest.com
• www.tricare4u.comfor TRICARE For Life claims

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TRICARE Dental Program (TDP)

• Voluntary dental program administered by United
  Concordia Companies, Inc. (UCCI)
• Available to
• Eligible active duty family members
• Selected Reserve and Individual Ready Reserve
  members and their eligible family members
• Active duty and Reserve Component members called
  to active duty for more than 30 consecutive days
  receive their dental care in military dental
  clinics, so are not eligible for TDP
• Visit www.ucci.com for more information

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TriWest Web Site www.triwest.com

• Determine the status of a claim, receive
  information about the payment of a previously
  processed claim, and obtain a duplicate
  explanation of benefits (EOB) for claims that
  have been processed
• Verify your eligibility
• Out-of-pocket expense limits
• Learn ab