Overview of Services

1
Overview of Services For our NALC Health Benefit
Plan Representatives
2
Overview

• CIGNA HealthCare Partnership Overview
• Why will NALC members want to consider the NALC
  Health Benefit Plan this Open Enrollment even
  more so than in prior years?
• What to focus on when you have limited time with
  a new potential member
• A little more about CIGNA, our new partner
• Website Tools to provide more information.

3
CIGNA HealthCare Partnership Overview

• What has changed?
• The NALC Health Benefit Plan has replaced the
  Coventry (First Health) Network with CIGNA
  HealthCare Shared Administration Network
  effective 1/1/08.
• Why did the NALC Health Benefit Plan make this
  change?
• This change is intended to give our own Union
  Plan and our representatives ammunition to bring
  our union membership back to the NALC Health
  Benefit Plan. This is where our members belong.
  One Union, one Health Benefit Plan.

4
Why should members choose the NALC Health Benefit
Plan?

• Service Advantage The NALC Health Benefit Plan
  has always delivered best-in-class service, with
  top OPM rankings year after year. With the
  expanded network of CIGNA and their special
  programs, we will better serve our membership.
• Network Access Advantage The CIGNA network is
  our new network effective 1/1/08. This network is
  significantly larger both locally and nationally.
  The CIGNA Network provides our members with
  access to more than 7,100 hospital and facility
  locations, 1 million professional and physician
  locations, and over 40,000 ancillary provider
  locations more than 1 million in network
  providers nationally. Encourage the members to
  compare networks compare their current network
  to CIGNA! (See below web tools)
• Network Discount Advantage CIGNA's discounts are
  superior to most other networks available to the
  FEHB population, which means members joining the
  NALC Health Benefit Plan from other FEHB plans
  will most likely enjoy lower out-of-pocket
  coinsurance costs.

5
Why should members choose the NALC Health Benefit
Plan?

• Friendly, Supportive Programs These programs
  help our members when they need it most
• Maternity Support to improve quality care
  outcomes for mother and baby, including a toll
  free 800 line for mothers-to-be, case management
  for high risk patients, prenatal care reminders,
  and literature on proper prenatal care. This
  program is wonderful for new mothers-to-be and
  young couples planning to have children.
• Healthy Rewards? member discounts program
  includes special offers on programs and services
  designed to help our members enhance their health
  and wellness. Healthy Rewards includes discounts
  on Weight Watchers?, Jenny Craig?, Curves?, Mayo
  Clinic books, fitness centers, a variety of
  wellness magazines, oral hygiene products and
  more. Healthy Rewards also offers discounts on
  some vision and hearing services. This program
  is perfect for those trying to stay healthy or
  get healthy!
• Case Management helps patients with acute or
  chronic illness injuries in coordinating care,
  identifying in network providers, and providing
  support to the patient and family
• Transplant Management helps members needing these
  services with care coordination, support, and
  guidance into Transplant Centers of Excellence
  available nationally
• Inpatient Pre-Admission Certification provides
  care alternatives to an inpatient setting when
  appropriate and protects member dollars by
  ensuring care length of stay appropriateness

6
Why should members choose the NALC Health Benefit
Plan?

• Enhanced Web Tools In addition to the treatment
  cost look-up web tools and the provider locator
  web tools provided to the NALC membership, the
  new CIGNA partnership provides access to
  additional tools, including
• DrugCompare tool allows members to identify
  generic and other alternatives for a given drug
  class, research interactions and cautions,
  (state-of-the-art quality and cost comparison
  tool)
• Hospital Select/Compare tool allows members to
  compare quality performance for specific
  treatments at most area hospitals, prior to
  choosing a hospital for care
• Opportunity to take a Health Risk Assessment, get
  feedback on your risks and opportunities to avoid
  at-risk-conditions, as well as related follow-up
  questions to discuss with your doctor
• Conditions Center provides information about
  diseases and conditions
• Health Record enables members to record their
  care and results
• Health Tracker allows members to see what
  preventive care is needed and when it is needed
• General Information on mens health, womens
  health, pregnancy, and childrens health.

7
What to focus on when you have limited time with
a new potential member

• The NALC Health Benefit Plan offers many
  advantages to our NALC Union membership in 2008
• Superior access to In-Network benefits through a
  partnership with CIGNA HealthCare, which provides
  access to more than 1 million Network provider
  locations nationally.
• Quality, responsive service from the people who
  understand and appreciate NALC members, through
  our own NALC Health Benefit Plan
• Easy to use web tools that help members make high
  quality, lower out-of-pocket care decisions
• Access to discounts on offerings that help
  members stay healthy and get healthy things
  like fitness centers, Curves, vitamins herb
  supplements, massage therapy, and more. And even
  access to discounts on vision care and hearing
  aids
• A new voluntary dental program - On our non-FEHB
  page, you will find a new program that is
  separate and is voluntary to join called CIGNA
  Plus Savings (discount dental program). This is
  available only to members, and their dependents,
  of the NALC Health Benefit Plan. The monthly Self
  Only premium is 3.75 and 5.50 for Self and
  Family. This is a discount program and not
  insurance. The member must pay the entire
  discounted charge for dental services. For
  additional information or to join call
  1-877-521-0244 or visit www.cignaplussavings.com.

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A little more about CIGNA, our new partner

• CIGNA
• is one of the largest health benefits
  organizations in the world, serving more than 30
  million people worldwide.
• manages one of the largest provider networks in
  the country, which is critical to responding to
  the needs of our members nationally
• has a deeply discounted network that will help us
  control our premiums in years to come, and reduce
  our members out-of-pocket costs
• wholly owns the nations 1, leading case
  management provider CareAllies
• is ranked 1 this year in serving providers by
  providers themselves, based on the 2007 PayerView
  rankings of athenahealth, Inc.
• has Excellent NCQA ratings on all their health
  plans across the country and thats the highest
  rating available from NCQA
• was the first national carrier to earn the JD
  Power Associates Call Center Certification for
  An Outstanding Customer Experience
• is ranked 1 in Disease Management, an effective,
  member-friendly program we will be looking into
  in the future to help us control our Premium
  rates in a member-friendly way
• is 1 of the top 3 commercial carriers in HEDIS
  rankings, the best known measure for preventative
  care and wellness which is important as we work
  hard to take care of our members, and help them
  lead full and long lives
• is a company that practices what they
  preachCIGNA has been named a Best Employer for
  Healthy Lifestyles by the National Business
  Group, underscoring the actions they take in
  motivating and engaging their own employees to be
  healthy.

9
Website Tools to provide more information.

• Visit the NALC Health Benefit Plan website at
  www.nalc.org/depart/hbp for more information.
  This site provides information about the CIGNA
  Network and our enhanced web tools.
• For information on Healthy Rewards, call
  1-800-558-9443 or log onto www.nalc.org/depart/hbp
  and select the CareAllies Resource from our
  Health Center tab/Member Discounts.