CitizenCentricSMS systems

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CitizenCentricSMS systems

• A product of the Republic of South Africa.
• Developed by CaseDirector SA (Pty) Ltd - a major
  black empowerment IT company.

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CitizenCentricSMS Systems
In Health departments, hospitals, medical
centres. To provide SMS message services as an
integrated communications strategy both
internally and externally.
For education departments, universities and
colleges. To provide an efficient mobile channel
for managing student and parent communications.
Reduce administration costs
Local government usage typically includes support
for council communication initiatives and
processes. Thus enhancing service delivery to
citizens, plus the benefit of employee/citizen
information delivery and reporting.
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CitizenCentricSMS systems

• Suggested uses
• Notifications of appointments or reminders.
• Using an SMS support system for diabetes and TB
  and HIV Aids
• patients
• Assisting with the processing of planning
  applications, driving license reminders and motor
  taxation affairs.
• Enabling e-voting by citizens and employees.
• Enable citizens to communicate with councilors.
• Sending council news and announcements to
  employees.
• Capturing student feedback.
• Reaching staff when required at short notice, and
  for disaster management programmes.
• Delivering healthy lifestyle tips and support.
• Managing blood donor promotions

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CitizenCentricSMS systems

• Key benefits.
• Reducing the cost of patient appointment
  no-shows.
• Reducing administration costs.
• Enhancing customer service delivered to patients,
  citizens or employees.
• Enhance internal and external communications.
• Keep citizens and employees much more informed.
• Supporting local and national government
  modernization programmes.
• Increasing revenues by time sensitive reminders
  of SARS payments or the collection of local taxes
  or invoices.
• Reduces the need for face-to-face service
  necessity in rural areas.
• Reduces mortality and complications in TB, HIV
  Aids and diabetes patients.
• Enhanced control of employee contact with
  citizens.

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CitizenCentricSMS systems

• Example 1
• A report by Tanaka Business School and the UK
  Health Service NHS Direct', the University of
  Dundee and the Office of Health Economics
  concluded that introducing SMS appointment
  reminders would save the UK government between
  240 and 370 million pounds sterling per annum.
  Using an SMS support system improves glucose
  levels in young people with diabetes by 10. This
  can reduce diabetes related complications, such
  as blindness by 76 and kidney disease by 50.
  Tuberculosis patients could also benefit from SMS
  support systems. It could lead to a reduction in
  deaths and provide savings of up to 1.9 million
  pounds sterling per 1,000 patients.
• Dr Mike Sadler, medical director of NHS Direct
  (UK) commented NHS Direct has revolutionized
  patient access to the National Health Service
  (NHS) and mobile SMS is playing an important part
  in this. We know that the use of mobile in
  healthcare is acceptable to the public and the
  benefits are available now.

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CitizenCentricSMS Systems

• More potential examples
• In Norway an SMS system is being developed to
  warn citizens of invasion or attacks using
  chemical, biological or nuclear weapons!
• In the Philippines the President sends
  instructions to members of cabinet and other
  subordinates by SMS. Also in this SMS capital
  of the world it is possible to top-up pension
  schemes, pay parking and speeding fines, check
  work permits and passport applications, to name
  but a few SMS applications introduced at national
  and local government level!
• The Dutch government are testing a localized
  SMS service, working through GPRS positioning,
  to notify citizens of flooding, natural
  disasters, or potential terrorist attacks.
• Irish Local Government Computer Services Board
  has unveiled a new mobile government service to
  allow interactive communication between local
  authorities and citizens. This will facilitate
  interactive communication on reminders and
  updates on document requests, payment and license
  applications.
• UK local authorities are making extensive use
  already of text messaging already to communicate
  with IT workers and field staff employees at much
  reduced cost. Many are set now to introduce
  desktop to mobile technologies via pilot
  schemes.

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CitizenCentricSMS systems

• The first local and mayoral electoral vote in the
  UK by text message took place on 23rd May 2002
• December 2002- 1 billion SMS per day were
  exchanged globally
• The Rt. Hon Tony Blair MP became the first UK
  Prime Minister to use text message technology to
  talk directly to the people on 25th November
  2004, answering questions submitted in advance by
  text message from members of the public as well
  as in real-time in a mobile phone chat-room,
  transmitted live from No. 10 Downing Street.

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CitizenCentricSMS Systems

• Example schematic regional health system.

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CitizenCentricSMS Systems

• SMS in Education.
• SMS in EduParents Alerted by SMS when Children
  Skip School - May 09 2003
• CNN reports on a texting initiative by two Irish
  schools, in an effort to dissuade their students
  from skipping class. A database records the names
  of absent students each day and automatically
  sends out an SMS to their parents, notifying them
  that their child missed roll-call.
• A similar government endorsed experience has been
  implemented since last November in 400 Lyces
  throughout France, thanks to technology developed
  by a small wireless company, Soluphone. Parents
  receive a text message with "From The Lyce.
  Object Student absent on May 8, from 9 to 10 am.
  Please contact school administration". Thus
  avoiding sending a letter by regular mail, which
  usually ends up being intercepted by the student.
  (article in Libration).

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CitizenCentricSMS Systems

• SMS in Education
• UK Student Unions Offer Lecture Alerts, Exam
  Updates by SMS - Aug 15 2003
• A new student SMS information service has been
  implemented at 50 Universities and Colleges
  across the UK.
• Students can now receive lecture alerts, exam
  updates and promotions offered though their union
  by subscribing to the Union's SMS service.
• The idea of using TXT as a method of informing
  students of Union promotions and events came to
  the founder of Head Porter Ltd, Dr Simon Strojan,
  while he was events organiser of his college at
  the University of Cambridge.

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CitizenCentricSMS Systems

• For further information please contact Simon Hebe
  CEO or Robbie Stammers, Sales Director on
  021-762-7487 or mail_at_ezeecontact.com.