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New Jersey Department of Labor

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Unemployment Insurance Modernization Project Technical Architecture NJ SUCCESS - Supplement 13 June 2003 Architectural layers of the future UI solution ... – PowerPoint PPT presentation

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Title: New Jersey Department of Labor


1
New Jersey Department of Labor
  • Unemployment Insurance Modernization Project

Technical Architecture NJ SUCCESS - Supplement
13 June 2003
2
Architectural layers of the future UI solution
Architectural layers
Web Front End
Presentation Layer
Portal Foundation
Content Management
Unified Messaging
e-Forms
Search Engine
Web/Video Conferencing
Security
WorkflowEngine
BusinessRules Engine
CRM, HelpDesk Modules
BusinessLayer
Imaging Document Processing
Digital Recording
e-Form Server
Report Generation, Business Intelligence
Network System Management
Help Desk
Infrastructure
Integration Messaging Layer
Common services Layer
UI Package
ApplicationLayer
Application Server
Persistence Layer, O/R Mapping
DataLayer
Database(s)
3
Presentation Layer Details
Layer by layer
In the next slides we describe each of the
layers/modules separately. Start with
presentation layer.
Web Front End
Presentation Layer
Portal Foundation
Content Management
Unified Messaging
e-Forms
Search Engine
Web/Video Conferencing
Security
WorkflowEngine
BusinessRules Engine
CRM, HelpDesk Modules
Imaging Document Processing
Digital Recording
e-Form Server
BusinessLayer
Report Generation, Business Intelligence
Network System Management
Help Desk
Infrastructure
Integration Messaging Layer
Common services Layer
UI Package
ApplicationLayer
Application Server
Persistence Layer, O/R Mapping
DataLayer
Database(s)
4
Elements of the web front end
Presentation layer
  • Beyond the typical benefits of an internet
    access, the following features are available to
    UI modernization
  • Claimant/Agent utilities
  • Calendar, Calculator(s) with UI specific
    features,
  • User profile (setting up user info, address,
    security, preferences, including payment options
    (check in the mail, direct deposit, debit card)
    with the ability to change profile,
  • Self-service utilities, What if and impact
    analysis tools
  • Triage (Web- and IVR based) problem
    identification and routing person to the right
    part of the system partly based on the workflow
    and business rules engine
  • Behind front end
  • Session management 3 tokens security (access
    rights), claimant profile, case profile (area to
    be routed and agent skills)
  • Conversion of emails, Web forms, IVR records and
    recorded voice messages into the formatted
    documents for case creation (appeals, etc.)

5
Portal Foundation
Presentation layer
  • UI Benefits
  • Consolidated way of information submission and
    representation
  • Customized way of information presentation to
    different group of users
  • Delivers integrated content, applications, and
    services
  • Provides single sign-on for aggregated
    applications to the portal
  • Integrates with existing EAI, legacy, ERP, and
    mainframe applications through standard APIs
  • Additional benefits
  • Enables community creation and management while
    enforcing policy and access control through a
    single management console
  • Includes identity management with the ability for
    multirole support, user provisioning, and
    self-registration
  • Supports the creation and consumption of Web
    services-based portlets
  • Includes a secure search engine, enabling users
    to search content and receive only those results
    that they can access
  • Additional Portal Server products deliver
    real-time collaboration, knowledge management,
    mobile access, and secure remote access
    capabilities

6
Content Management
Presentation layer
  • Web site content management systems provide a
    method of organizing and controlling the
    information that is displayed on your web site.
    Without a good management system a large site can
    easily become a chaotic mix of pages and
    graphics, and be difficult to maintain.
  • Benefits
  • Separate design and content
  • Redesign entire web site by changing a couple of
    templates
  • Allows end-users to contribute content through
    web forms
  • Hold status information about the submitted
    content as part of an approval process
  • Categorize information (useful for personalized
    content delivery)

7
Search Engine
Presentation layer
  • Think Google or Inktomi. These engines will
    provide the following features to the State
  • Fast and easy setup
  • Advanced site search engine
  • Reports track visitors' searches
  • Complete customization
  • Scheduled re-indexing
  • Optional web search engine
  • Automatic site-map
  • Automatic what's new list
  • Content monitoring
  • Ease of use
  • No fixed page limit

8
E-Forms
Business layer
  • All forms are stored in one place, accessible in
    a standard manner
  • Reduced development time
  • Common look and feel, data validation/correction
  • User interaction is separate from date
    representation
  • Snappy Interface and Reduced Bandwidth and
    Processing Costs
  • Quality of User Interaction
  • Sophisticated Forms Interaction
  • Simplified Maintenance
  • Automatic Generation of User Interfaces
  • Standards Compliance

9
Unified Messaging A way of information
submission through the UI portal
Presentation layer
Multiple channels of information submission to
the UI system. This will allow us to use the
same logic in both Web and IVR
Browsing Devices
IP
Voice
Wireless
GUI
Web Servers
Presentation Preparation
Application
Aggregation
IP
Information DBMSs
Information Servers
10
Unified Messaging
Presentation layer
  • There is a need to process different inputs going
    into the system via multiple different channels
    and then forward these inputs to the application
    layer in the seamless manner. In order to do this
    a special unified messaging functionality may be
    implemented.

The Unified Messaging Module is a key component
to an extensible and scalable unified
communications platform. It supports multiple
data types - video, voice, text, and fax.
11
Video/Web conferencing
Video/web conferencing is the broadcasting of a
meeting using video cameras to a PC. This
feature might have applicability for appeals or
adjudications within the context of UI
modernization. In this example, with the click
of a button, users can reduce the size of the
video window and have full access to PC
functions. PC Mode can be viewed with or without
the dashboard.
Remote side video
Dashboard
12
Business Layer Details
Layer by layer
In the next slides we describe each of the
layers/modules separately.
Web Front End
Presentation Layer
Portal Foundation
Content Management
Unified Messaging
e-Forms
Search Engine
Web/Video Conferencing
Security
WorkflowEngine
BusinessRules Engine
CRM, HelpDesk Modules
Imaging Document Processing
Digital Recording
e-Form Server
BusinessLayer
Report Generation, Business Intelligence
Network System Management
Help Desk
Infrastructure
Integration Messaging Layer
Common services Layer
UI Package
ApplicationLayer
Application Server
Persistence Layer, O/R Mapping
DataLayer
Database(s)
13
Workflow Engine
Business layer
  • Allows to
  • Create business processes that work at e-business
    speed.
  • Visually design and automate process flows using
    business skills.
  • Optimize application Integration with people
    workflow.
  • Standard features
  • Model-driven e-business process automation and
    tracking.
  • Ability to find document, transaction or process,
    identify its status and person responsible
  • Reducing work hand-off and thus cycle time, while
    enhancing customer service.
  • Transactional and universal integration based on
    standard APIs, components and XML Nothing gets
    lost nor executed twice.
  • Ultimate performance that scales with growing
    workload needs and server capacity.
  • Eases process tuning based on audited experience
    and changing business needs.
  • UI specific
  • Routing to the right person with the case
    specific skill set (based on claimant and case
    profiles)

14
CRM
Business layer
  • Companies are turning to customer-relationship
    management systems and strategies to gain a
    better understanding of their customer's wants
    and needs. Used in association with data
    warehousing, data mining, call centers and other
    intelligence-based applications, CRM allows
    companies to gather and access information about
    customers histories, preferences, complaints, and
    other data so they can better understand what
    customers want now and anticipate what customers
    will want.
  • Benefits include
  • All customer data and history in one place
  • Faster response to customer inquiries
  • Increased efficiency through automation
  • Deeper understanding of customers
  • Increased service opportunities
  • Identifying customers groups and trends
  • Receiving customer feedback that leads to new and
    improved products or services
  • Obtaining information that can be shared with
    business partners.

15
Security
Business layer
  • Need to provide fine granular role based security
  • Authentication and Access Control Authentication
    and Access Control involve deciding who should
    have access to which information, setting up a
    policy consistent with that decision, and then
    enforcing the policy with an Authentication
    solution. LDAP is the important part of this
    solution. Normally its implemented though ACL
    Access Control List. Both, standard
    login/password and ACL are stored in LDAP. ACL
    can be made as granular as it required by the
    business logic (protect separate fields/buttons).

Role based, fine granular security
  • PKI A Public Key Infrastructure (PKI) can also
    play a role in authentication. PKI uses Digital
    Certificates and Digital Signatures, which can
    confirm the identity of the sender of an email
    message, or at least affirm that the email
    message or document was not tampered with while
    in transit.
  • SSO Single Sign On which eliminates the need for
    the user to logon multiple times while working
    with multiple applications through the enterprise
    system
  • Audit trail detailed, configurable user action
    tracking storing previous values of changed
    fields, show impact of the change on other fields
    (if the value has been changed due to the change
    of another field show this), ability to roll
    back flag suspicious actions, recognize fraud
    patterns
  • UI specific using SSN, PIN and password.
    Different security profiles for claimants,
    agents, employers, etc.

16
Business rules engine
Business layer
  • In UI system as in any other business application
    there is a requirement to separate the business
    rules/logic from the rest of the system
    functionality. Procedure of rules configuration
    should be visual and simple, once set up the
    same rule can be reused by different system
    modules. Changes in the business logic will not
    require any changes in the rest of the
    application.
  • Highlights
  • Facilitates clean separation of business rules
  • Provides business user-friendly rule language
  • Provides tools for rule architects and business
    users
  • Supports rule reuse
  • Supports complex date-centric operations
  • Provides an integrated testing and debugging
    environment
  • Facilitates runtime rules management

17
Imaging Document Management
Business layer
Documents imaging and processing
Example of the complete solution of document
management, archival and retrieval
  • May also include check
  • scanning/imaging and parts
  • of debit card operations
  • Document management part
  • may be used for audio file
  • storage
  • Will have ability to upload (and
  • append to the case) different
  • documents generate documents in
  • a different formats from a filled
    forms/questionnaires

18
E-Forms
Business layer
  • All forms are stored in one place, accessible in
    a standard manner
  • Reduced development time
  • Common look and feel, data validation/correction
  • User interaction is separate from date
    representation
  • Snappy Interface and Reduced Bandwidth and
    Processing Costs
  • Quality of User Interaction
  • Sophisticated Forms Interaction
  • Simplified Maintenance
  • Automatic Generation of User Interfaces
  • Standards Compliance

19
Digital Recording
Business layer
  • Major benefits of voice digital recording
  • Retrieve and play back audio records more
    precisely..
  • Extensive search capabilities make it easy to
    locate specific sections of the audio files.
  • Private Annotations..
  • Link to other systems.
  • Intelligently linking important audio files makes
    it easier to produce a 100 accurate verbatim
    record.

MURF Multi Unit Recording Facility
20
Report Generation
Business layer
Transactional
Data Warehouse
Replication OLTP
Data Mart
21
Reporting
Business layer
  • Access almost any data
  • Easy, intuitive designer
  • Any report type - Create virtually any report you
    need, including
  • Cross-tab
  • Conditional
  • Drill-down
  • Top N
  • Summary
  • Form
  • OLAP
  • Subreports
  • Mailing labels
  • Excel and Access Add-ins
  • Complete formatting power
  • Customizable templates
  • Custom Functions
  • Powerful interactivity - Easily transform data
    into interactive information by automatically
    implementing report analysis features, including
  • Charting
  • Mapping
  • Grouping
  • Sorting
  • Alerting
  • Field highlighting
  • Drill-down
  • Parameter prompts
  • Hyperlinks
  • Multiple export formats - Publish reports to a
    variety of familiar formats, including
  • XML
  • PDF
  • HTML
  • Excel
  • RTF
  • Word
  • Text
  • CSV

22
Business Intelligence
Business layer
Part of the what if and impact analysis
  • Data Discovery and Analysis
  • Easy Definitions of business areas and Sata
    Regions
  • Powerful Analytical Functions
  • Flexible Visual Presentation
  • Results Validation in the Same Session
  • Web Analysis
  • Data and Query Results are Shaped
  • Generate Once and Deploy in Any Format
  • Generate Once and Deploy to Any Destination
  • Integreate OLAP
  • Data Mining

One of the important tasks recognize suspicious
user behavior, identify fraud patterns, perform
different cross match functions, QA
23
Integration/messaging
Business layer
  • New advanced business processes require tight and
    reliable integration of UI system with the
    external application and data. This data or
    transaction exchange should be implemented in a
    different timely fashion. If application is busy,
    next message should be put in a queue. This
    brings us to the need of the implementation of
    the special integration and messaging layer.
  • Provides reliable mechanism of transaction
    delivery between different applications and data
    sources. Transactions can be organized in
    synchronous and asynchronous manner with
    transaction queuing. Set of standard adapters to
    connect with other applications or components.

24
Common Services Framework
Business layer
  • Once implemented, used by multiple applications
  • Benefits
  • It reduces cost, since new applications will
    reuse already existing functionality
  • It improves control of the whole system
  • It simplifies maintenance of the whole system
  • Helps to consolidate information from multiple
    applications into one place
  • CSF is the set of reusable modules, components
    for the use by different applications through the
    enterprise system
  • Examples
  • Security
  • Audit trail/logging
  • Error handling/processing and diagnostics
  • Email
  • Calendar, scheduling/appointment system with the
    reminder
  • Messaging and instant messaging
  • ACH, EFT, other financial modules for the benefit
    payments
  • Document generation and mailing
  • Elements of the common services framework should
    be easily plugged into other applications.
    Normally it can be done through the simple
    configuration process or in some cases extra
    coding to available API or other interface
    mechanism

25
Application Layer Details
Layer by layer
In the next slides we describe each of the
layers/modules separately.
Web Front End
Presentation Layer
Portal Foundation
Content Management
Unified Messaging
e-Forms
Search Engine
Web/Video Conferencing
Security
WorkflowEngine
BusinessRules Engine
CRM, HelpDesk Modules
Imaging Document Processing
Digital Recording
e-Form Server
BusinessLayer
Report Generation, Business Intelligence
Network System Management
Help Desk
Infrastructure
Integration Messaging Layer
Common services Layer
UI Package
ApplicationLayer
Application Server
Persistence Layer, O/R Mapping
DataLayer
Database(s)
26
Application framework
Application layer
  • The core of the system is The Business Object
    Framework BOF provides the infrastructure upon
    which business experts, without sophisticated
    programming skills, can build practice-specific
    or vertical-specific business objects through a
    graphical user interface. BOF is integrated with
    Business Rules Engine, Workflow Engine and
    seamlessly integrated into one of theJ2EE based
    platforms.
  • BOF has a set of predefined business objects like
    applicant, claim, benefit, payment, appeal, etc.,
    together with the configured properties and
    methods related to these objects and which is
    more important with the rules and workflow
    integrating these objects into the business
    system.
  • Set of business objects, rules and workflow
    provide all required business functionality of
    the system and can be easily changed (through
    reconfiguration) to accommodate changes in the
    business logic.

27
BOF based application architecture
Application layer
  • This is an example how Web based n-tier
    application architecture built using BOF will
    look like
  • Support for very complex business events
  • Adaptable, easy to maintain solutions, because
    changes can be introduced without coding and
    debugging
  • Flexibility in the choice of protocols and
    technology standards, delivered by multiple
    layers of abstraction in the federated
    architecture
  • Inherits all advanced features from the
    underlying Application server scalability, work
    load balancing, redundancy, failover.

Web Server
Other 3rd party solutions
BOF
Other applications
Application Server
Persistence layer
RDBMS
28
Application Server
Application layer
  • Acts as the technical foundation/host for the
    deployed Business Objects Framework. BFO makes
    use of the base technical capabilities of the
    foundation and its services like transaction
    management, security, clustering, work load
    balancing, etc.
  • Normally Application Server product offering
    includes another modules/products with the
    additional or enhanced functionality and if
    required we could use the full power of the
    Application Server platform.

29
Data Layer Details
Layer by layer
In the next slides we describe each of the
layers/modules separately.
Web Front End
Presentation Layer
Portal Foundation
Content Management
Unified Messaging
e-Forms
Search Engine
Web/Video Conferencing
Security
WorkflowEngine
BusinessRules Engine
CRM, HelpDesk Modules
Imaging Document Processing
Digital Recording
e-Form Server
BusinessLayer
Report Generation, Business Intelligence
Network System Management
Help Desk
Infrastructure
Integration Messaging Layer
Common services Layer
UI Package
ApplicationLayer
Application Server
Persistence Layer, O/R Mapping
DataLayer
Database(s)
30
Benefits of the persistence layer
Data layer
  • More advanced
  • Caching
  • Querying
  • Locking
  • Sequencing
  • Transaction support and integration
  • Flexibility
  • Speed

31
Future UI data architecture
Data layer
32
Data layer features
Data layer
  • Putting date,time stamp into the critical
    records/transactions
  • Set of stored procedures, triggers, scheduling,
    handling important parts of business logic
  • Keeping track on configured time frames with the
    notification generation (database email or IVR
    request to call back or call with auto configured
    message)
  • Trigger automatic basic cross checks and
    validations
  • Validation/standardization of postal addresses

33
Data base redundancy and HA
Data base redundancy
Application data should be available 24x7 with
the fail over between data base servers.
34
Infrastructure Layer Details
Layer by layer
In the next slides we describe each of the
layers/modules separately.
Web Front End
Presentation Layer
Portal Foundation
Content Management
Unified Messaging
e-Forms
Search Engine
Web/Video Conferencing
Security
WorkflowEngine
BusinessRules Engine
CRM, HelpDesk Modules
Imaging Document Processing
Digital Recording
e-Form Server
BusinessLayer
Report Generation, Business Intelligence
Network System Management
Help Desk
Infrastructure
Integration Messaging Layer
Common services Layer
UI Package
ApplicationLayer
Application Server
Persistence Layer, O/R Mapping
DataLayer
Database(s)
35
Key infrastructure elements
Infrastructure
  • Safe Transmission Protocols and Encryption
    Special network protocols and standards such as
    SSL, SSH, PPTP, and S/MIME work to ensure that
    data that is transferred over the Internet is not
    easily intercepted. As an additional security
    measure, data transferred through these protocols
    is frequently encrypted.
  • Network Intrusion Prevention and Detection VPNs,
    Firewalls, and Intrusion Detection Systems (IDS)
    are all methods of securing a network from
    unauthorized access. VPNs allow users in
    different physical locations to share a secure
    network connection that spans the public
    internet. A Firewall regulates both inbound and
    outbound traffic for a private network. Firewalls
    can block intruders from entering the network and
    regulate data that is sent from the network. IDS
    solutions usually include monitoring or reporting
    tools, which can highlight who potential
    intruders are and how they are trying to enter
    the network. Such information can then be used to
    further strengthen network security. Protecting a
    network also involves maintaining software such
    as web servers, operating systems, and email
    systems. Every program has bugs or
    vulnerabilities that could be manipulated by
    someone else. Network security includes staying
    up-to-date on hacker attacks and security
    breaches, applying the latest software updates,
    and compensating for any known software
    vulnerabilities.

36
Key infrastructure elements
Infrastructure
  • Content Filtering and Internet Privacy Antivirus
    software remains one of the most widely
    implemented and recognized types of content
    filters. It scans an email and any attached files
    for known scripts and programs that can take over
    applications on a computer and wreak havoc. Some
    software will even search the text of an email
    message and remove specific words or images as
    directed. Other kinds of content filters, such as
    spam blockers, protect privacy by filtering email
    and redirecting/bouncing back email that is not
    sent from a recognized or authenticated sender.
    Many parents, corporations, and educational
    institutions have implemented URL Blockers, which
    prohibit web browsers from accessing certain web
    sites deemed offensive or inappropriate.
  • Hardware Security This form of security protects
    the physical aspect of information the computer
    itself. Locks, cables and security systems
    prevent the easy removal of computer equipment by
    thieves. Online service providers can even track
    the movement of stolen computer systems with
    attached tracking devices.

37
Network System Management
Special Network System management
  • Monitoring the health of the system on a
    different levels. Network/System Administrator
    will always be informed if something wrong
    happens with the system. He will be also informed
    about some pre defined dangerous signs which
    might take place during production. Information
    about application, data, network etc, will be
    available in the real time through the central
    console.

Enterprise Management Portal
Networking And Systems Management
Automated Operations Management
Web Infrastructure Management
IT Resource Management
Database Management
Application Management
38
Help Desk
The Help Desk envisioned for UI Modernization
will allow the user community to contact the Help
Desk by multiple and interactive access methods
(web, email, chat, and phone. In addition to
providing typical help desk capability (answering
questions, solving problems, notifying users of
system wide problems), the Help Desk by using an
Integrated Knowledge Base Datamart, could record
and reference similar problems and their
resolutions. The Help Desk can use this same
database to do analytical studies. This could
include determining incidence timings (e.g. Mean
time for a particular hardware/or software
failure) and setting up a maintenance or
replacement schedule for the troublesome hardware
or software.
39
Help Desk - Benefits
Infrastructure
  • Help Desk Issue Tracking
  • Complete Project Tracking
  • Web Based Flexibility
  • Completely Customizable
  • Supports Staff Activities
  • Customer/User Activities
  • Robust Administrative Tools
  • Email Notification
  • Escalation Deadlines
  • Powerful Search
  • Include Outside Vendors or Partners
  • Robust Knowledge Base
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