The foundations for effective communication

1
The foundations for effective communication
2
Effective communication needs

• Interaction
• Information sharing
• Influence over decision making
• Participative safety

3
Interaction

• team members need to meet so as to coordinate
  activities, develop shared understanding, shared
  knowledge skills and experience, learn to work
  together and feel safe with each other.

4
Information sharing

• to ensure effective coordination and use of team
  resources as they work together to achieving the
  teams objectives.

5
Influence over decision making

• to fully realise the benefits of
  multi-disciplinary team working, and to ensure
  that the team makes informed, considered
  decisions, processes need to be in place to
  ensure that all team members can contribute their
  unique knowledge and expertise in the decision
  making process in the most effective way.

6
Participative safety

• For team members to be able to contribute fully
  to decision making it is important that they feel
  that there is a climate of interpersonal safety
  that they can express their views free from the
  possibility of attack or ridicule.

7
The context for safe and effective communication

• clear aims,
• shared values and
• clarity over responsibility and lines of
  accountability for decision making
• Awareness of how power is exercised in the team

8
More pre-conditions for effective team
communication

• Team members must be motivated to communicate.
• Team members must have shared here and now-
  informed by user perspectives
• Team members must be able to take other peoples
  perspectives into account

9
More pre-conditions for effective team
communication

• There must be a shared agreement among team
  members about how interactions take place.
• The team must attribute communication
  difficulties appropriately, so if one of the
  other preconditions is not being met, the team is
  able to correctly identify the problem and
  develop a solution.

10
Effective meetings

• have a clear purpose and agenda
• have one person who takes responsibility for
  ensuring that agenda items are covered, and for
  managing time
• are managed so that all those who attend are able
  to make a contribution to the discussion,
  irrespective of status.