Thoughts on Morgan Stanley

1
Thoughts on Morgan Stanley

• MS faces a pretty typical integration problem
  due to grow and changing environment.
• Gulf between investment banking vs. sales
  trading
• How do you become a one-firm firm?
• A weekly Operating Committee (top) is inadequate
• How can HR be used as a strategic lever to reach
  this one-firm goal and provide better
  integration deep down at the operations level
  and gain business success (seemlessly serve
  clients)?

2
Solution 360-Degree Feedback

• Focal employee provides a self-assessment
  nominates several (who are then asked to evaluate
  him)
• Superiors,
• Subordinates, and
• peers (long short) to Evaluation Director ?
  supervisor.
• Criteria (1) Market/Professional Skills, (2)
  Management Leadership, (3) Commercial
  Orientation, and (4) Teamwork/One-Firm
• 1 Unsatisfactory. 5 Outstanding
• Plus written comments
• Used for yearly performance feedback,
  promotions

3
Results

• The resulting Eval Dev Summary provides basis
  for Performance Review discussion
• Several of the old guard/hi guys left.
• System was quite time consuming
• Widespread consensus a significant improvement,
  much fairer, better feedback
• Tweaked every year since 93, but growing
  commitment to this process (May 2000)