The Lean Dashboard Or Using ‘Huddles’ to improve team Communication Dean McDonald

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The Lean DashboardOr Using Huddles to improve
team CommunicationDean McDonald
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Understanding the Problem

• Lack of direction and organisation
• Work left unfinished resulting in backlogs
• A number of wastes evident
• Poor skill utilisation
• Overproduction
• Overprocessing

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How the changes were implemented

• Laboratory tasks were discussed in detail
• Implementation of visual management huddle
• Items for discussion
• Allocation of tasks
• Current days workload
• Data from previous day
• Staff ideas feedback

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Benefits, outcomes impact

• Cases cut and checked out on day of embedding - a
  todays work today culture
• Staff feel empowered, taking responsibility for
  work
• Communication improved

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Benefits, outcomes impact

• Department functioning more efficiently
• Problems or issues not allowed to escalate
• Laboratory turnaround time down from 4 to 2 days

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Summary of a good huddle

• Focus- goals and responsibilities
• Clarity- clear, relevant, timely info
• Commitment- listen and act on staff ideas and
  feedback on progress

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What is todays workload ?

• Using a dashboard in association with the huddle
• Using targets based on staff measured times

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How are we doing?

• Embedding and cutting times are recorded for
  individuals

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How the huddles improve Lean Management

• Standardise work
• Visual Control
• Daily Accountability
• Discipline