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Using Technology to Manage Information

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How can companies manage information technology to their advantage? ... 7.5 billion to address the Y2K computer bug (Source: BBC News, news.bbc.co.uk) ... – PowerPoint PPT presentation

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Title: Using Technology to Manage Information


1
Using Technologyto Manage Information
  • Chapter 13

2
Chapter 13 Learning Goals
  • Why are computer networks an important part of
    todays business information systems?
  • What is the structure of a typical information
    system?
  • How can companies manage information technology
    to their advantage?
  • What are the leading trends in information
    technology?

3
  • Information Technology (IT)
  • The equipment techniques used to manage and
    process information
  • Information System (IS)
  • The methods equipment that provide information
    about all aspects of a firms operations

4
  • Chief Information Officer (CIO)
  • An executive with responsibility for managing
    all information resources in an organization

5
Learning Goal 1
  • Why are computer networks an important part of
    todays business information systems?
  • Networks are used to link computers to
  • Share data
  • Share expensive hardware
  • Improve operating efficiency
  • Types of networks
  • Local area networks (LANs)
  • Wide are networks (WANs)

6
Computer Networks
  • Local area networks (LAN)
  • connects computers at one site
  • people can share hardware software
  • Wide area networks (WAN)
  • connects computers at different sites by phone,
    satellite, or microwave
  • Intranet
  • internal corporate wide area network

7
Types of BusinessInformation Systems
  • Transaction processing systems
  • handle daily business operations
  • Management support systems (analytic systems)
  • help managers forecast, analyze data
  • Office automation systems
  • communication between employees

8
Learning Goal 2
  • What is the structure of a typical information
    system?
  • Transaction processing system
  • Collects and organizes operational data on firms
    activities
  • Management support systems
  • Help managers make better decisions
  • Include
  • Information reporting system
  • Decision support systems
  • Expert systems
  • Office automation system
  • Facilitate communication by using word
    processing, e-mail, fax machines, and similar
    technologies

9
An Integrated Information System
Suggesteddecisions
Expertsystems
Informationreportingsystem
Internaldatasources
Transactionprocessingsystem
Decisionsupportsystems
Internaldatabase
Possiblesolutions
Externaldatasources
Executiveinformationsystems
Externaldatabase
10
Learning Goal 3
  • How can companies manage information technology
    to their advantage?
  • Technology planning involves
  • Evaluating the companys goals and objectives
  • Using the right technology to reach them
  • Companies need to protect equipment and data
  • Natural disasters
  • Computer crime
  • Must protect customers personal privacy rights

11
Managing Information Technology
  • Technology planning
  • coordination of executives, IT managers, area
    managers
  • Protecting computers information
  • data security
  • Y2K millennium bug
  • US government budgeted 7.5 billion to address
    the Y2K computer bug (Source BBC News,
    news.bbc.co.uk)
  • privacy of information

12
Learning Goal 4
  • What are the leading trends in information
    technology?
  • Knowledge management
  • Focuses on sharing an organizations collective
    knowledge
  • Improves productivity and fosters innovation
  • Simple information appliances
  • Make the PC a less important information tool
  • Easy-to-use
  • Shortage of qualified IT personnel
  • Companies are finding it hard to stay current
    with latest technology

13
Trends in Technology
  • Knowledge Management
  • Information appliances
  • palmtops, web phones
  • smarter household appliances include
  • washers with dirt sensors
  • refrigerators with adaptable defrost
  • microwaves refrigerators that know what is
    inside by scanning bar codes (Source Consumer
    Reports, Jan. 2000, p. 18)
  • Shortage of IT personnel
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