OIT Staff Meeting

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OIT Staff Meeting

• November 17, 2006

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OIT Staff Meeting Agenda

• Opening Remarks
• Department Updates
• Moves/Logo Status
• New Staff Introductions
• Video Presentation
• Updates from Steve Smith
• Questions/Comments

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New Staff Introductions
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Infrastructure Technology ServicesFred Smits,
Interim Executive Director
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ITS Accomplishments

• Overall Maintained High Service Levels Provided
  Solid Infrastructure Foundation for New
  Technology Resolved Problems in a Timely Manner
  Implemented/Upgraded Hardware/Software Patched
  Vulnerable Systems
• DCO Maintained/Enhanced Butrovich Computer
  Facility (including ARSC High Performance System
  Upgrade)
• NE Improved Network Expandability/Performance/Rel
  iability
• NO Expanded Network Bandwidth Campuses
  Commodity Internet Standardized Network
  Configurations
• Sec Handled Bethel Incident Installed Firewall
• Tel Handled Telephone Orders/Problems Installed
  Fiber per Campus Requirements
• TS Primary AppWorx, Banner, Blackboard, EDIR,
  ePG, MyUA
• Win Primary Altiris, Banner, DDI, HP SIM, MyUA,
  Student Housing

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ITS Challenges/Goals

• Overall Maintain Workload with Lean Staffing
  Obtain Sufficient Funding for New Projects
  Increase Staffing Enhance Security Eliminate
  Single Points of Failure Consolidate Hardware
  Embrace New Technology
• DCO Remediate Bunnell Computer Facility
  Initiate Disaster Recovery Preparedness
• NE Extend Network Expandability/Performance/Relia
  bility
• NO Improve Responsiveness to Network Outages
  Enhance Network Redundancy
• Sec Implement Kerberos Automate Incident
  Tracking External Review RFP
• Tel Implement VoIP Upgrade UAF Campus Wiring
• TS Primary Oracle Data Guard Upgrade Banner
  Hardware
• Win Primary Server Virtualization Out-of-Band
  Management

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Applications ServicesRory ONeill, Executive
Director
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OIT-EAS Post-Merger Accomplishments

• 20 Banner upgrades and reapplication of local
  mods to all of them
• Banner Scholarship module phase 2
• UAOnline new forms
• Creation of 3 Banner extracts for UAF BlackBoard
• Automated AK Advantage Grants process with ACPE
• PERS/TRS rewrite
• HR Workflow for terminations
• Custom roles for MyUA loaded using Banner
  Business Rules (BBRs)
• CTAM catalog and schedule extract and load
• fsaATLAS Implementation
• OnBase autofills and COLD processes for
  Admissions, Registration, Financial Aid
• Load of uaklocal email string to Banner
• Several extracts for internal UA and external
  constituencies
• Completion of many user task requests for
  modifications and enhancements to Banner
• And most important for the rest of OIT 26
  middle-of-the-night payroll runs

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OIT-EAS Current Projects

• UA Scholar process
• OnBase Banner button
• CLEAN_address software
• Adirondack Housing application with interface to
  Banner
• Online Elections using Banner survey module
• fsaATLAS implement Data Integration Tool
• MyUA - Luminus Channels for Self Service Banner,
  Administrative Banner
• CTAM - more automation needed
• Workflows for Student area change of status and
  drop below fulltime
• Student Clearinghouse reporting for cross-MAU
  enrollments
• Banner Scholarship module Phase 3
• Banner upgrades and reapplication of local mods
• Payroll run automation
• Daily support for Banner, UAOnline, OnBase,
  fsaATLAS
• Many task requests from the users for
  changes/enhancements
• to Banner and UAOnline

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OIT-MyUA Post-Merger Accomplishments

• Sign off of technical completion of MyUA
  infrastructure
• Marketed MyUA to statewide staff and assisted
  marketing efforts to UAF students, faculty and
  staff
• 4 new UAOnline Single Sign-On Channels for
  Students, Faculty, Employee and Personal
• New Single Sign-On Channels for MeetingMaker and
  Start Walking
• 3 new categories of usage data / statistics
• Doubled inactivity auto-logout time to 30 minutes
  
• Made vendor-delivered Help Files UA specific
• Conducted numerous training sessions, RSTC
  participation

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OIT-MyUA Current Projects

• Additional Usage Statistics / Survey Channel
• Luminis channels for 3-click Banner access
• Single Sign-On Channels for UAKJobs, EDIR, others
  as requested
• Improve channels/tabs, add new ones
• Streamline all procedures
• Establish recurring marketing at all MAUs
• Establish decentralized MyUA training program
• Develop Prospective Student role and Guest
  Accounts
• Evaluate Luminis Web Content Management
• System

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OIT-IA Post-Merger Accomplishments

• Fully implement confidentiality of records of
  students electing privacy under FERPA in accord
  with interpretations of General Counsel and
  Student Services Council
• Provide custom MAU logos, banners, footers for
  the web interface to EDIR
• Revision of Directory search pages to provide
  department and people searches on the same page
  advanced search interface upon request (check a
  box)
• Revision of the "look and feel" of the Directory
  interface, collaborative design by end users,
  vetted by UA Public Affairs and UAF University
  Relations
• Substantial completion of the process of loading
  email account information from MAUs, via Banner
  for MyUA e-mail client anchor account selection
  wizard
• Revision of help links and help documents, with
  substantial input from end users via Support
  Services
• New support of KeyServer for distance education
  students requires creation of custom software
  installers that install a version of commercial
  software that only works with a connection to the
  KeyServer
• Collaborative architectural design and
  proof-of-concept testing of kerberos
  authentication infrastructure
• 99.999 uptime for KeyServer
• 99.999 uptime for LDAP Directory look-up

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OIT-IA Current Projects

• EDIR button to export vCard format (common
  address book format) for person records
• department browser" to allow users to browse
  departments within campuses (EDIR Web Gateway)
• EDIR buttons to optionally restrict results per
  MAU
• EDIR edit page revisions (that people use to
  change email, phone number, etc.) to be more
  intuitive and helpful
• Establish "data dictionary" indicating
  authoritative source and definition of values for
  every attribute in EDIR
• Add links to real-time phonebook-like extract
  from EDIR (e.g., "print me a UAF employee
  phonebook listing as of today")
• RFPs for UA Security Audit and vended Kerberos
• Forge UA-wide consensus on common kerberos
  authentication infrastructure, craft
  implementation plan
• Co-create additional installers of "keyed"
  application software (e.g., new Acrobat,
  Photoshop) with OIT Core Applications
• Upgrade KeyServer to current software release
  (currently c. 3 years behind)
• Design VPN, email, KeyServer use of central
  authentication service
• Produce "cookbook" for hooking applications to
  AuthServ
• Assist departments editing/revising data for
  production of UAF and SW phonebooks

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OIT-CA Post-Merger Accomplishments

• Streamlined UAF email account provisioning,
  upgraded Proofpoint spam filter,
• UAF Listserve business rules updated
• Meeting Maker automated maintenance, automated
  broken mailbox repair and notification
• Blackboard enhancements and formation of
  coordinating team
• Upgraded ServiceCenter, deployed Web Client,
  integration with eDir and AuthServ
• Upgraded Roxen CMS
• Multiple MyUA portal Luminis upgrades, integrated
  system-wide email, integrated Blackboard, enabled
  MyUA Calendar Notifications
• Migrating all web applications to AuthServ
  Blackboard, eMail, Meetingmaker, Roxen, Service
  Center, NetReg
• Provided custom phonebook extract data to UAF and
  SW from eDir
• Developed NetReg code libraries to simplify
  administration
• Administered/customized ContentDM app (Statewide
  Library System)
• Transferred EZproxy functional administration to
  Rasmuson Library staff
• Consolidated gt90 UAF Linux backup services to
  NSR, reduced backup services from 3 to 2

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OIT-CA Current Projects

• UAF/SW eMail consolidation
• Secure IM evaluation/deployment
• Refine UAF Listserve administration, plan/deploy
  anti-spam strategy
• Proofpoint Spam filtration for email.alaska.edu
• Meetingmaker software/hardware upgrade, adopt
  AuthServe
• Keyserver software/hardware upgrade
• Blackboard readiness Spring '07 term Update
  TEST with Production data, automate
  testing/validation plans, prepare load-balanced
  server deployment, plan adoption of AuthServ
• Vista Plus software/hardware upgrade
• Implement Peregrine request-based Change
  Management, consumer Self Service, Problem
  Management evaluation and testing, secure
  client-server communication and server-ldap
  communication
• Upgrade Roxen to 4.5x
• Integrate UAF.edu and Alaska.edu web services

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User ServicesTim Larrabee, Interim Executive
Director
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Campus Technology Services
Computer Labs Redesigned Library Instructional
Lab Replaced the computers in Gruening
Instructional Lab Created a new Student
Multi-Media Lab in Bunnell
Smart Classrooms Created 2 new locations in
Duckering Installed 8 new projectors in Natural
Sciences Added Closed Captioning to all Smart
Classrooms Refreshed A/V Technology in many
Classrooms Instituted weekly inspections of all
facilities
Exceptional Events Instituted test groups for
Blackboard, web streaming, plagiarism
software, podcasting Supported several public
events including Internet2 Day Susan Butcher
Memorial Participated in Rev It Up for freshmen
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Desktop Support
Expanded the selection of computers available
under Tech Refresh
Operating the Student Computing Support Center
2nd year
3500 incident tickets so far this year
Exceptional Events Participated in Internet2
Day Alaska Fire Service EOC Deployment Rev It
Up for UAF Freshmen DDI Deployment
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Video Conferencing Services
New / Refreshed endpoints in 16 sites
including Sitka Full video conference enabled
classroom UAF / UAA Psychology Life Size
HD Butrovich and ONeill in progress
New Tandberg Management Software
Transitioned to new audio conference provider
Statistics 240 Video Conferences YTD excluding
Psychology 330 Hours of Psychology Conferences
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Support Center
Training 618 Faculty and Staff 95
Classes Martin completed Blackboard Instructors
certification April completed Blackboard
Instructors certification and instructional
design course
Help Desk YTD gt 24,000 support
requests (2006 21,003) Mike Hazlett and
Marcus Miller received their bachelors
degrees Mike Hazlett and Alex Taylor received
Customer Support Specialist Support Center
Specialist Certification Kenny Coon received
ITIL Foundations Certification
Exceptional Events Participated in Rev It Up
for UAF freshmen
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Technology Oversight ServicesRichard Machida,
Interim Executive Director
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Technology Oversight Projects

• Project Management Position
• Enterprise Architecture Maturity Assessment
• E2Epi Workshop
• E2Epi Measurement Host
• Internet2 Multicast and IPV6 Workshop
• BGCCRF Network Infrastructure
• NSF Proposal
• SIP.edu Working Group
• Chair, BASC Digital Subcommittee

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Business OfficeJulie Larweth, Executive Officer
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IT Business Office (ITBO)Julie Larweth,
Executive Officer

• Laura Morisky, Fiscal Officer (UA)
• Gail Wheeler-Hannis, Fiscal Officer (UAF)
• Jamie Kriska, Travel Coordinator

• Heather Foltz, Purchasing and Property
• Wendy Rupe, Recharge Coordinator and Telephone
  Services
• Sacques Rainer, Office Coordinator and PPA

Ex Officio ITBO Member Lacy Mitchell, Asst. to
the CITO
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ITBO Accomplishments in FY07

• Timely billing of telephone services (monthly)
• Contract renewals for FY07
• Backups for procurement/inventory
• Central e-mail accounts
• ittravel_at_alaska.edu
• itpurch_at_alaska.edu
• Hired Executive Officer, reaching full staff
  status
• Purchased and coordinated OIT logowear efforts in
  alignment with CITO priorities

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ITBO Things in the Works

• Tech Refresh procedures
• Website updates/maintenance
• Disaster planning
• Long term strategic planning and best practices
• Review of ITBO functions
• Metrics
• Recharge planning/process

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ITBO Future Goals

• Coordinated/efficient recharge proposal process
• Annual reporting guidelines
• OIT Annual Report
• Automation
• Indirect cost recovery methods
• Improved communication effort

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Space Update Moves Completed

• Butrovich
• Gail Wheeler-Hannis
• Richard Machida
• Craig Collar
• Fred Smits
• Janet Johnson
• Rory ONeill
• Allen Nussbaumer
• Ken Meggit
• Desktop Support

• Bunnell
• James Elieff
• Tim Larrabee
• Security
• Rasmuson Library
• Martha Mason
• Video Conferencing
• Duckering
• No changes

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Space Updates Next Steps

• Bunnell Completion
• Core Applications move into 237 and 237A
• Desktop Support move into 226
• Core Applications move into 231
• Bill Wakefield move into 233B1
• Senior Project Manager move into 233

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OIT Logo

• Clothing
• Stitched logo
• Heat-transfer logo
• Pens, Highlighters, Post-its
• Other?
• Contact Heather Foltz x1994 or
  itpurch_at_alaska.edu

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Video
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Updates from Steve Smith

• Budget
• 07 No Capital or Operating Increase
• Jump start with discretionary and reallocation
• 08 Significant Capital Operating Requests
• UAF Statewide
• UA Total Budget Request Significant
• Non-discretionary continues to have impact

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Updates from Steve Smith

• Communication
• Coordination Cooperation
• Alignment
• Consolidation

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Questions?