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A Discussion of Workflow

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Online Databases over 100. Full Text Journals over 15,000 ... Used book web resources. Save and organize information. Online bookmarks. File drawer ... – PowerPoint PPT presentation

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Title: A Discussion of Workflow


1
A Discussion of Workflow
  • WiLS Annual ILL Meeting
  • September 27, 2005

2
University of Wisconsin-Oshkosh
  • Polk Library
  • Erin Czech
  • ILL Coordinator

3
Polk Librarys Structure
  • Library Director
  • Information and Instructional Services
  • Technical Services
  • Access Services
  • Information Resources

4
Polk Librarys Structure
  • Library Director
  • Information and Instructional Services
  • Archives
  • Educational Media Collection
  • Government Documents
  • Library Instruction
  • Reference

5
Polk Librarys Structure
  • Library Director
  • Technical Services
  • Acquisitions
  • Cataloging
  • Periodicals/Bindery
  • Systems Support

6
Polk Librarys Structure
  • Library Director
  • Access Services
  • Circulation
  • Reserves
  • Interlibrary Loan
  • (physically located in Technical Services)

7
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9
Polk Librarys Structure
  • Library Director
  • Information Resources
  • Collection Development
  • Interlibrary Loan / Document Delivery

10
  • Online Databases over 100
  • Full Text Journals over 15,000
  • Periodical Subscriptions over 1500

11
  • Annual Borrowing Requests
  • Approx. 7000
  • Annual Lending Requests
  • Approx. 8000

12
Commercial Document Suppliers
  • British Library
  • CISTI (National Research Council Canada)
  • Ingenta
  • Science Direct
  • WileyInterscience
  • Publishers
  • Dissertation Express

13
Student Training
  • Budget determines student help
  • Work Study
  • Hire freshmen
  • Work around class schedules
  • Aim for retention

14
Student Training
  • One-on-one
  • Work through processes together
  • Repeat as necessary

15
Student Training
  • Create checklists
  • Printed manual for referral
  • Encourage questions

16
Daily Workflow
  • Students
  • Retrieve new lending requests
  • Screen through OPAC
  • Screen through LVIS list (Libraries Very
    Interested in Sharing)
  • Screen through Bindery List
  • Verify addresses, Ariel/Odyssey numbers

17
Daily Workflow
  • Students (continued)
  • Collect books
  • Update, process, ship
  • Collect periodicals
  • Update, scan, send

18
Daily Workflow
  • Students (continued)
  • Open mail
  • Process borrowed books
  • Process borrowed articles
  • Empty Red Box (SCLS)
  • Deliver UB items to Circulation
  • Process returned Polk books

19
Daily Workflow
  • Staff
  • ILLiad Borrowing, all tasks
  • New Requests
  • Renewal Requests
  • Unfilled
  • Conditional
  • Resolve Errors and Problems

20
Daily Workflow
  • Staff (continued)
  • Deliver electronic articles
  • Backup to desktop folder
  • Monitor departmental email
  • Resolve problems
  • Interact with patrons
  • Anything out of the routine

21
Scanning
  • Dedicated Workstation
  • Ariel, ILLiad, Internet, Campus Network
  • Folders on Shared Server
  • Two scanners
  • Fujitsu Fi4220C
  • Canon ImageRunner 3570 w/ eCopy station
  • Campus IT provides technical support
  • One person dedicated to Library

22
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23
Scanning
  • ILL Lending
  • Scan on Canon ImageRunner
  • Save to Ariel folder
  • Or
  • Save to Odyssey folder

24
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25
Scanning
  • ILL Lending via Ariel
  • Use import function
  • Send from Archive
  • ILL Lending via Odyssey
  • Copy/Paste to ElecDel folder in ILLiad
  • Deliver from Odyssey

26
Scanning
  • ILL Borrowing
  • If photocopy received for patron..
  • Scan on Fujitsu from within Ariel
  • Send to patron as pdf attachment
  • or
  • Scan on Canon, through ADF or on glass
  • Save to Ariel
  • Use Import function
  • Send to patron as pdf attachment

27
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28
Scanning
  • ILL Borrowing
  • Aim for electronic delivery of articles
  • Campus mail still used
  • Library Staff

29
Etceteras and Tidbits
  • Returns
  • Red Box (SCLS)
  • UPS
  • Save packages

30
Etceteras and Tidbits
  • Tags on everything
  • Reminders after interruptions
  • Helps students
  • Helps staff

31
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32
Etceteras and Tidbits
  • Free full-text web resources
  • Used book web resources
  • Save and organize information
  • Online bookmarks
  • File drawer
  • How-to, where-to, who-to, what-can

33
Etceteras and Tidbits
  • Google
  • For more complete information
  • For clarification
  • When OCLC search comes up empty
  • Free full-text

34
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35
University of Wisconsin-Oshkosh
  • Erin Czech
  • 920-424-3348
  • czeche_at_uwosh.edu
  • http//www.uwosh.edu/library/
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