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Oracle Global IT Data Center Operations and Management Best Practices Bill Weils, Global IT Senior Director November 2007

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Bill Weils, Global IT Senior Director November 2007 * * 58 26 24 * To break it down a bit, the consolidation of our global IT ERP systems saves us $12 million a year ... – PowerPoint PPT presentation

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Title: Oracle Global IT Data Center Operations and Management Best Practices Bill Weils, Global IT Senior Director November 2007


1
Oracle Global IT Data Center Operations and
Management Best Practices Bill Weils, Global IT
Senior Director November 2007
2
How Did We Get to Where We Are Today
  • Our Goal
  • Accomplishments
  • Corporate Business Challenge
  • Our Strategy - Oracle Grid Architecture
  • Standardization and Consolidation
  • Austin Data Center Overview
  • Physical Security
  • Automation (Operational Capability)
  • Industry Best Practice Frameworks
  • Questions

3
Our Goal
Oracle Global IT strives to operate a
world-class data center to support operations for
68,000 Oracle employees and 500 On Demand
customers.
4
Accomplishments Operational Excellence
Achievements
  • Receive Data Center of the Year Award
  • Manage with Oracle Enterprise Manager 10g
  • Process and Technology stack tested first on
    internal Oracle business (Oracle at Oracle!)
  • Execute Tier 4 installation globally
  • Automate as many processes as possible for
    repeatability, scalability, and manageability
  • EPA Green Company Award 2005
  • Become Oracle Grid Network Attached Storage
    expert
  • 8000 Processors in Grid architecture with RAC
  • Network Appliance - 2.8 Petabytes of storage

data as of 28th April 2005
5
The Corporate Business Challenge
  • Reduce organization and infrastructure complexity
  • Reduce and effectively manage the IT budget
  • Increase systems availability and reliability
  • Improve overall asset utilization
  • Improve overall ease of services deployment
  • Simplify and standardize processes and procedures
  • Effectively scale to meet growing business needs

6
The Oracle IT Dilemma
Organization
  • Regionalized Staff
  • Specialized Service Areas
  • Decision by Debate Model

Systems Applications
Finances
  • Inefficient
  • Wasteful
  • Specialized (Custom) Apps
  • Dedicated Server Farms
  • Server Farms/LOB
  • Server Farms/Geography

Practices
  • Standardization Low
  • Common Practices Low
  • Knowledge Sharing Low

7
Our Strategy Oracle Grid Architecture
  • Standardize
  • Low-cost components
  • Repeatable and reusable process and procedures
  • Improved Systems/Applications deployment and
    implementation
  • Consolidate
  • Manage from one central location
  • Leverage sharing of resources
  • Improve uptime (load balance failover)
  • Automate
  • Eliminate human error
  • Consistent security
  • Repeatable, Repeatable, Repeatable
  • Virtualize
  • Increased system utilization
  • Flexibility to re-purpose assets
  • Flexibility to meet usage spiking
  • Find World Class Partners Who Share the Vision
    and Can Deliver on the Principles

8
Our Strategy Global Data Center Standardization
and Consolidation
9
Our Strategy - NT Server Elimination Global Data
Center Standardization and Consolidation
Global DHCP (join) Direct IP printing Collab
Suite (OFO) Collab Suite File Sync Collaboration
Suite
  • NT DHCP
  • NT printing
  • NT file sharing
  • NT local disk backup
  • NT software distribution

10
Financial Impact Results
  • 12M in ERP annual savings
  • 18M in CRM annual savings
  • 11M in e-mail annual savings
  • 60M in desktop simplification annual savings
  • 13M in annual maintenance reductions
  • 100M in annual operating expense

11
IT Spending Trends
  • 500M in FY1999
  • 334M in FY2000
  • 269M in FY2001
  • 255M in FY2002
  • 248M in FY2003
  • 222M in FY2004
  • 257M in FY2005 Increase due to PSFT MA
    expenses
  • 291M in FY2006
  • 313M in FY2007
  • 335M in FY2008

12
IT Spending Trends
Oracle Acquisition Strategy Start Point
2004
13
Oracle Global IT Today
Organization
  • Globally Focused
  • Leveraged Expertise
  • Corporate Directed Model

Systems Applications
Finances
  • Grid Infrastructure
  • Standard Technology
  • Standard Applications
  • Global Single Instance
  • Centrally Managed
  • lt 35 of 1999 Budget
  • Highly Leveraged
  • Leading the Business

Practices
  • Standardization High
  • Common Practices High
  • Knowledge Sharing High

14
Data Center Overview
  • Tier 4 and Tier 2 Data Centers
  • Tier 4 Austin, TX
  • Tier 2 Colorado Springs, CO
  • Austin Data Center
  • Primary data center for 68,000 Oracle employees
    on 82,000 SF of raised floor space
  • 22,000 servers and 9.5 PB storage
  • Adding 100 servers/week
  • Hosts 500 customers mission-critical apps
  • Worlds largest Oracle application production
    environment supporting 1.7 Million users
    worldwide

15
Actual Physical/Infrastructure Specifications
16
Physical Security
  • 24x7 armed security Guards
  • Biometrics retina scanner
  • X-ray, metal detectors
  • CCTV system for automatic camera call up
    interior exterior
  • Digital video recording systems
  • Global anti-passback (in/out) card readers
  • Single point of access via Mantrap
  • Weight and dual biometric verification system
  • Building perimeter
  • Guard Gate
  • Armed Security Protection Unit
  • Protected with Electronic Intrusion Detection
    Systems
  • Glass protected by BlastGARD window film
  • Employee background checks

17
ltInsert Picture Heregt
Our Strategy Automation (Operational Capability)
18
Our Strategy - Oracle Grid Architecture Leveraging
Grid to Improve IT Capability
  • Standardize
  • Low-cost components
  • Repeatable and reusable process and procedures
  • Improved Systems/Applications deployment and
    implementation
  • Consolidate
  • Manage from one central location
  • Leverage sharing of resources
  • Improve uptime (load balance failover)
  • Automate
  • Eliminate human error
  • Consistent security
  • Repeatable, Repeatable, Repeatable
  • Virtualize
  • Increased system utilization
  • Flexibility to re-purpose assets
  • Flexibility to meet usage spiking

19
Operational Capability Availability Security
Management
  • Security Patch Management
  • Oracle has a process to guarantee that from the
    time a security patch is available from RD it is
    applied to the production systems in a known
    period of time.
  • Audit Management
  • Oracle delivers a process to insure that an
    independent audit is performed at least once a
    year.
  • 7x24x365 Availability Management
  • Oracle provides a process to manage the
    availability of the applications, database,
    systems and hardware.
  • Disaster Management
  • Oracle delivers a process to recover from a
    disaster in a predictable time with applications
    and data synchronized.

20
Operational Capability Problem Performance
Management
  • Capacity Management
  • Oracle provides a process to insure, on a
    periodic basis, there are adequate hardware and
    software resources to deliver a specified level
    of application performance.
  • Resource Management
  • Oracle has a process to add and shed
    infrastructure (computers people) as load
    increases and decreases.
  • Escalation Management
  • Oracle provides a process to escalate problems
    to resolution.
  • Proactive Problem Management Oracle provides a
    process to take high priority fixes from the
    development team and apply them in a predictable
    amount of time.

21
ltInsert Picture Heregt
Industry Best Practice Considerations
22
Software Industry Future Software as a Service
(SaaS)
  • Managed and maintained to industry standards
  • Certified configurations with integration
    throughout the entire technology stack
  • Third party applications part of certified
    configurations
  • Defined solid Change Control Policies
  • Created solid Configuration Management
  • Dedicated Oracle experts available 24/7 by 365 to
    resolve and proactively identify service
    interruptions

23
Processes and Controls
Organized Common Sense -Bill Smith, 1989
  • Quality Management
  • TQM, Six Sigma, Deming, International Standards
    (ISO)
  • Process Development and Refinement
  • ITIL/ASL, CMM/CMMI, SCOR
  • Governance
  • COBIT

24
Audit
  • SAS 70 Type II Audit
  • 2 times a year
  • Dedicated Internal Audit
  • Global Information Security Audits
  • Customer Penetration Tests
  • Sarbanes-Oxley Compliance

25
Q

A
Q U E S T I O N S
A N S W E R S
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