PeopleSoft HRMS End User Training Update Yvonne Mency

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PeopleSoft HRMS End User Training Update
Yvonne Mency, Director, Information Technology
Services at System Office
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Training Development Approach

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Training Development

• Training Development Tool
• UPK Structure and Usage
• Modules/Courses
• UPK Structure Module/Lesson/Topic Views
• Content Development Process Summary
• Content Development Steps

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Training Development Tool

• Training content will be developed using Oracles
  UPK (User Productivity Kit ) tool. UPK is a
  content development platform that provides the
  following benefits and outputs
• Create and deliver documentation, simulations,
  and in-application performance support.
• Produce multiple outputs through a single
  recording session for all phases of the project
  lifecycle from test scripts, system process
  documents, and interactive simulations to job
  aids, instructor manuals, and in-application
  performance support.
• Provides a collaborative development environment
  to create system related documents - which are
  used throughout the project lifecycle.

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UPK Structure and Usage

• UPK developed content is organized by
  modules/lessons/topics.
• PeopleSoft HRMS modules (Core HR, Time and Labor,
  Benefits, Absence Management, and Payroll) are
  grouped separately but within one library.
• Each module can contain several logical lessons
  and each lesson can contain several related
  topics.
• Users will have the ability to use training
  created through UPK anytime for refresher
  training by accessing the CoV - VCCS Knowledge
  Center.
• Based upon a users job function (role) they can
  select a topic relevant to them, thus eliminating
  to audit an entire module (course).

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Modules/Courses

• Prerequisite Modules/Courses
• PeopleSoft Navigation
• HRMS Project Overview
• Core Functional Modules/Courses
• Core HR Processing
• Base Benefits
• Absence Management
• Time and Labor
• Payroll Processing
• Self-Service Modules/Courses
• Employee Self-Service (ESS)
• Manager Self-Service (MSS)

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UPK Structure Module View
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UPK Structure Module/Lessons View
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UPK Structure - Module/Lessons/Topics View
Module Level
Lesson Level
Topic Level
Sample of Payroll module expanded to show lessons
and topics.
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Content Development Process Summary

• The training development process in the UPK
  starts with recording of the application
  processes and finishes with the publishing of the
  recorded content.
• This published content is used to provide online
  or instructor led training using the UPK player
  package.
• The published product also generates job aids,
  training manuals, instructor manuals, and
  end-user test scripts.
• Whenever a business or a technical process change
  takes place, the process needs to be re-recorded
  and published. This publishing process will
  automatically update previously generated outputs.

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Content Development Steps

• The steps below describe the training content
  development process
• Record PeopleSoft processes in UPK using the test
  scripts when available or from personal
  knowledge. This will generate basic recording and
  capture all steps that a user will perform to
  complete an activity.
• Enter the PeopleSoft knowledge elements by
  utilizing delivered content from Oracle and
  consultants knowledge of PeopleSoft HR. This
  will educate the user on field functionality,
  rules for using the fields. and an explanation as
  to when and how a field value should be entered.
• Add information to the recordings based on
  personal knowledge and leveraging repository of
  other past similar work.
• Review recorded information with the functional
  team to validate accuracy of the functionality at
  VCCS and enter additional business process
  related information.
• Review recorded information with a subject matter
  expert to validate accuracy of the functionality
  at VCCS and enter additional operations related
  information.
• Review recorded information for quality
  acceptance and accuracy.
• Publish content.

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Training Delivery Approach

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Training Delivery

• Training Classes
• Training Schedule Locations
• Colleges and Schedule by Regions
• Proposed Training Schedule High-Level
• What You Can Do at Your College

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Training Classes

• Prerequisites
• PeopleSoft Navigation 30 minutes self-study
  using UPK
• HRMS Project Overview 15 minutes self-study
  using UPK
• Core Functional Courses
• Core HR Processing 12 hours class room training
  and using UPK
• Base Benefits 4 hours class room training and
  using UPK
• Absence Management 4 hours class room training
  and using UPK
• Time and Labor 4 hours class room training and
  using UPK
• Payroll Processing 8 hours class room training
  and using UPK
• Self-Service Modules
• ESS 2 hour self-study UPK Module
• MSS 2 hour self-study UPK Module

All Classes will also be available on the Web for
refresher training (via the CoV VCCS Knowledge
Center)
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Training Schedule Locations

• Training is currently scheduled to be conducted
  over a 5-week period from early February thru
  March 14, 2011
• Each of the 4 regions will be allocated one week
  for training
• Northern Region
• Central Region
• Eastern Region
• Western Region
• Additional regional training will be given based
  on need/class registrations
• Class schedules and registration will be posted
  in the CoV Knowledge Center

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Colleges and Schedule by Regions
Note Regions in bold are the current hosting
sites. Due to its size, Region 3 will have two
concurrent sessions taking place.
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Proposed Training Schedule High-Level

• Actual number of sessions will be determined by
  the number of users per region. Some regions may
  require two or more sessions for some of the
  modules.
• Additional sessions will be delivered either
  during the assigned week for the region by
  utilizing an additional training team or during
  the backup session week.

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What You Can Do at Your College

• Ensure information from the training team is
  relayed to appropriate staff and faculty at your
  college
• Help us validate the total number of staff
  requiring training at your college
• Ensure you register and attend the appropriate
  HRMS classes to position you to provide refresher
  or new employee training for your constituents
  (as needed)
• Continue to provide suggestions recommendations
  to the HRMS training team to improve training
  delivery

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Contacting Us

• Have Project Questions?
• Email us at hrmsprojectcoordinator_at_vccs.edu
• OR
• Call or Email us directly
• Pearl Evans-Shaw
• [phone]
• hrmsprojectcoordinator_at_vccs.edu
• Yvonne Mency
• [phone]
• ymency_at_vccs.edu

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Questions?