Time Management Getting Residents to Complete Requirements

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Time ManagementGetting Residents to Complete
Requirements

• Annette Martinez-Lievanos, Business Office
  Manager
• Department of Emergency Medicine
• Arrowhead Regional Medical Center, Colton, CA
• EMARC/CORD Meeting March 5, 2011
• San Diego, CA

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OBJECTIVES

• Discuss useful methods to motivate residents to
  complete their administrative requirements
• Discuss case scenarios and successful time
  management techniques
• Examine the consequences of incomplete
  requirements

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SIDE NOTE

• These were the objectives given to us as an
  outline for our presentation however, we all know
  as the official keeper of records that we each
  motivate residents, waste time and energy, and
  have daily challenges that we each deal with and
  handle differently.
• A KEY to making it through these times is the
  relationship developed with the PD and residents.
  
• We can always get more with honey

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COMPLIANCE

• A few ways are -
• Giving the PD the answer key(s) to on-line
  compliance tests and have them complete them
  during weekly lecture as a group
• Invite a certified RN once a month for
  TB/FIT/FLU/Tdap. Had a few ER RNs certified to
  give these tests internally
• Invite speakers such as Social Worker to review
  the APS/CPS process, AOA hospital survey, AIDET
  training
• Providing everyone with badge cards for easy
  access (Core Measures, AOA Competencies, Mission
  Statements)

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WHAT DO YOU
DO???
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Individual Requirements

• Patient and Procedure Logs
• We use our billing company
• Evaluations
• We use a required monthly form
• New Innovations
• Duty Hour logs
• We use a required monthly form
• ALUMNI
• This was the BEST thing that could have EVER
  happened
• Monthly log of requirements
• We use a required monthly form

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• WHAT
• DO
• YOU
• DO???

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MOTIVATIONAL

• Attendance to the annual resident retreat
• Special scheduling requests are more likely to be
  approved and worked into the schedule
• Prizes at lecture during a game of jeopardy or
  other type of lecture such as great case day
• 2 for 1 shift(s)
• Moonlighting allowed

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WHATDOYOU DO???
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CONSEQUENCES

• Residents are removed from service(s) and must
  make-up the missed work day
• Additional shifts are added which includes
  weekends and PM shifts
• Assigned a nurse shift(s)
• Moonlighting privileges are revoked
• Additional reading and written summaries

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WHAT ARE YOURS???
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REWARDSfor PD and RC

• Dept./Program remain in compliance
• Do not have to keep tracking and bugging Saves
  time
• Reduces in-box
• Minimizes workloadsmost of the time
• Less Stressalways good!
• Delinquent notifications cease
• Reputation is everything

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WHAT ARE YOURS???
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