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Technology in the Workplace


... signals from a satellite, exchanging voice, video, and data transmissions. ... people who own a portable device, like a BlackBerry or Treo, check email in bed ... – PowerPoint PPT presentation

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Title: Technology in the Workplace

Technology in the Workplace
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Types of Technology used in the Workplace
  • Intranets- an organizations private network of
    internally linked Web sites accessible only to
  • Extranet- a system that allows outsiders limited
    access to a firms internal information network.
  • Electronic Conferencing- IT that allows groups of
    people to communicate simultaneously, from
    various locations via email, phone, or video.
  • VSAT Satellite Communications- a network of
    geographically dispersed transmitter-receivers
    (transceivers) that send signals to and receive
    signals from a satellite, exchanging voice,
    video, and data transmissions.

  • Computer Network- a group of two or more
    computers linked together by some form of cabling
    or by wireless technology to share data or
    resources, such as a printer.
  • Client- Server Network a common business network
    in which clients make requests for information or
    resources and servers provide the services.
  • Wide Area Network (WAN)- computers that are
    linked over long distance through telephone
    lines, microwave signals, or satellite
  • Local Area Network (LAN)- computers that are
    linked in a small area, such as all of a firms
    computers within a single building.

  • Wireless Wide Area Network (WWAN)- a network that
    uses airborne electronic signals instead of wires
    to link computers and electronic devices over
    long distances.
  • WI-FI- short for wireless fidelity a wireless
    access points for PC users.

Technology and Work
  • In 2001, 72.3 million workers (53.5) used a
    computer at work.
  • Computer occupations will account for 8 out the
    20 fastest growing jobs.
  • Use of technology is becoming more prevalent
    across most occupations (e.g., managerial and
    professional workers, sales, administrative
    support personnel, customer service
  • The incidence of telecommuting is increasing. In
    2000, 44 million workers in the United States
    engaged in some form of telecommuting.

Use Computer, Internet / E-Mail at Work, as a
Percentage of Employed Persons Aged 25
Source NTIA and ESA, U.S. Department of
Commerce, using U.S. Census Bureau Current
Population Survey Supplements
Potential Implications of Technology for an Aging
Work Force
  • Negative Implications
  • Technology-based tasks place a greater emphasis
    on cognitive abilities.
  • Advances in technology imply that workers need to
    learn new skills and to interact with new
  • Current job skills and knowledge become obsolete.
  • Usability problems create barriers to access.

Potential Implications of Technology for an Aging
Work Force
  • Positive Implications
  • Technology reduces the physical demands of jobs.
  • Technology makes work at home and flexible work
    schedules and arrangements more likely options.
  • Adaptive technologies may make work more viable
    for older people.
  • Technology such as multi-media systems may be
    effective learning tools for older adults.

Use of a Computer at Work by Gender and Age, 2001
Source NTIA and ESA, U.S. Department of
Commerce, using U.S. Census Bureau Current
Population Survey Supplements
Internet Use by Age Year
Source UCLA Center for Communication Policy
(February, 2003). The UCLA Internet Report
Surveying the Digital Future Year Three.
Available on-line http//www/
We are Now Living in the Information Age!
  • The term Information Age refers to a specific
  • period in time in our society, from 1957 to the
  • present, during which the majority of workers
  • are knowledge workers.
  • Knowledge workers
  • use information technologies to create,
  • distribute, and apply the information with
  • which they work.

  • The Information Age Offers Endless
    Possibilities in How We Continuously Utilize

We Also Now Live in an Information Society!
  • Information Society
  • A society characterized by a high level of
    information in the everyday life of most
    citizens, in most organizations and workplaces.
    It is determined by the use technology for a wide
    range of personal, social, educational and
    business activities. It is also measured by the
    ability to transmit, receive and exchange digital
    data rapidly between places irrespective of

  • although we are never quite sure who we are
    actually communicating with!

We are becoming a society addicted to technology
  • Americans Addicted to E-Mail Survey AOL's
    third annual survey on e-mail addiction revealed
    that 53 percent of surveyed e-mail users check
    their messages in the bathroom. Of those
    surveyed, 59 percent of people who own a portable
    device, like a BlackBerry or Treo, check email in
    bed while in their pajamas 37 percent check it
    while they drive and 12 percent admit to
    checking e-mail in church.
  • Source New York Post Date Published 7/26/2007

The Impact of Our Technology
  • Addiction
  • Stress
  • Fatigue
  • Burn Out
  • Strained Relationships at Home At Work
  • Absence of Rest Relaxation
  • Loss of Productivity at Work
  • Illness

Technology is Changing EachOne of Us
Individually and
.and Our Relationships with One Another
Todays New Employee Entering the Workforce
  • Highly computer literate / technical savvy
  • Communicates mainly via e-mail, text messaging,
    blogging, instant messaging, and cell phone
  • Dependent upon personal technology 24x7
  • Will introduce and utilize their personal
    technology in the office unless instructed or
    prohibited otherwise.
  • Most likely already has a history of abusing
    technology in the workplace

Knowledge The View Point of the worker in the
21st Century
Cyber Slacking
  • The term "cyber-slacking" was first used in
    1999 and refers to staff who use their work
    internet access for personal reasons while
    maintaining the appearance of working.

  • E-Bay Browsing, Buying Selling
  • Shopping
  • Instant Messaging
  • E-Mailing
  • Downloading
  • Blogging
  • Surfing

Employee Use of Technology inthe Workplace
  • COFFEE VERSUS THE INTERNET of those that said
    they use the internet at work for personal
    reasons, half (50 percent) of them said that they
    would rather give up their morning coffee than
    give up their ability to use the internet at work
    for personal use.

Employee Use of Technology in the Workplace
  • TIME SPENT93 percent of respondents said they
    spend at least some time accessing the internet
    at work. (Same as last year).

Employee Use of Technology in the Workplace
  • PERSONAL SURFING61 percent of employees who
    utilize a work-owned internet connection admitted
    that they spend at least some time surfing non
    work-related websites during the work day. Of
    those employees who access non-work-related
    websites, the average time spent accessing the
    internet at work is 12.81 hours per week, and the
    average time accessing non-work-related websites
    at work is 3.06 hours per week. This means that,
    on average, 24 percent of their time spent
    accessing the internet is non work-related.

Top Time-Wasting Activities
  • 1. Surfing Internet (personal use) 44.7
  • 2. Socializing with co-workers 23.4
  • 3. Conducting personal business 6.8
  • 4. Spacing out 3.9
  • 5. Running errands off-premises 3.1

Top Time WastingIndustries
  • 1. Insurance 2.5 hrs/day
  • 2. Public Sector (Non-Education) 2.4 hrs/day
  • 3. Research Development 2.3 hrs/day
  • 4. Education 2.2 hrs/day
  • 5. Software Internet 2.2 hrs/day

The Price We Are Paying!
  • Internet misuse costs businesses 178 billion
    annually. Websense puts the cost at 5,000 per

Okay lets have a brief discussion on what you
learned today???
  • Write down three things you didnt know.
  • Write down 1 thing that you are confused about.

Part II Microsoft Word
  • Lets briefly go over a few features in
    Microsoft word.
  • Clip Art
  • Word Art
  • Bold, Underline, Italic
  • Font

Performance Task
  • You work for Smokey Bones Restaurant inc. Your
    boss has charged you with creating a promotional
    flyer to help bring in more customers. The flyer
    must have graphics and relevant information about
    the company. You must present the flyer to your
    boss by the end of the workday.
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