Technology in the Workplace

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Technology in the Workplace

• http//video.google.com/videoplay?docid6165575734
  378530043

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Types of Technology used in the Workplace

• Intranets- an organizations private network of
  internally linked Web sites accessible only to
  employees.
• Extranet- a system that allows outsiders limited
  access to a firms internal information network.
• Electronic Conferencing- IT that allows groups of
  people to communicate simultaneously, from
  various locations via email, phone, or video.
• VSAT Satellite Communications- a network of
  geographically dispersed transmitter-receivers
  (transceivers) that send signals to and receive
  signals from a satellite, exchanging voice,
  video, and data transmissions.

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• Computer Network- a group of two or more
  computers linked together by some form of cabling
  or by wireless technology to share data or
  resources, such as a printer.
• Client- Server Network a common business network
  in which clients make requests for information or
  resources and servers provide the services.
• Wide Area Network (WAN)- computers that are
  linked over long distance through telephone
  lines, microwave signals, or satellite
  communications.
• Local Area Network (LAN)- computers that are
  linked in a small area, such as all of a firms
  computers within a single building.

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• Wireless Wide Area Network (WWAN)- a network that
  uses airborne electronic signals instead of wires
  to link computers and electronic devices over
  long distances.
• WI-FI- short for wireless fidelity a wireless
  access points for PC users.

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Technology and Work

• In 2001, 72.3 million workers (53.5) used a
  computer at work.
• Computer occupations will account for 8 out the
  20 fastest growing jobs.
• Use of technology is becoming more prevalent
  across most occupations (e.g., managerial and
  professional workers, sales, administrative
  support personnel, customer service
  representatives).
• The incidence of telecommuting is increasing. In
  2000, 44 million workers in the United States
  engaged in some form of telecommuting.

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Use Computer, Internet / E-Mail at Work, as a
Percentage of Employed Persons Aged 25
Source NTIA and ESA, U.S. Department of
Commerce, using U.S. Census Bureau Current
Population Survey Supplements
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Potential Implications of Technology for an Aging
Work Force

• Negative Implications
• Technology-based tasks place a greater emphasis
  on cognitive abilities.
• Advances in technology imply that workers need to
  learn new skills and to interact with new
  systems.
• Current job skills and knowledge become obsolete.
• Usability problems create barriers to access.

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Potential Implications of Technology for an Aging
Work Force

• Positive Implications
• Technology reduces the physical demands of jobs.
• Technology makes work at home and flexible work
  schedules and arrangements more likely options.
• Adaptive technologies may make work more viable
  for older people.
• Technology such as multi-media systems may be
  effective learning tools for older adults.

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Use of a Computer at Work by Gender and Age, 2001
Source NTIA and ESA, U.S. Department of
Commerce, using U.S. Census Bureau Current
Population Survey Supplements
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Internet Use by Age Year
Source UCLA Center for Communication Policy
(February, 2003). The UCLA Internet Report
Surveying the Digital Future Year Three.
Available on-line http//www/digitalcenter.org/pd
f/InternetReportYearThree.pdf.
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We are Now Living in the Information Age!
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• The term Information Age refers to a specific
• period in time in our society, from 1957 to the
• present, during which the majority of workers
• are knowledge workers.
• Knowledge workers
• use information technologies to create,
• distribute, and apply the information with
• which they work.

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• The Information Age Offers Endless
  Possibilities in How We Continuously Utilize
  Technology!

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We Also Now Live in an Information Society!

• Information Society
• A society characterized by a high level of
  information in the everyday life of most
  citizens, in most organizations and workplaces.
  It is determined by the use technology for a wide
  range of personal, social, educational and
  business activities. It is also measured by the
  ability to transmit, receive and exchange digital
  data rapidly between places irrespective of
  distance.

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• although we are never quite sure who we are
  actually communicating with!

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We are becoming a society addicted to technology
24x7

• Americans Addicted to E-Mail Survey AOL's
  third annual survey on e-mail addiction revealed
  that 53 percent of surveyed e-mail users check
  their messages in the bathroom. Of those
  surveyed, 59 percent of people who own a portable
  device, like a BlackBerry or Treo, check email in
  bed while in their pajamas 37 percent check it
  while they drive and 12 percent admit to
  checking e-mail in church.
• Source New York Post Date Published 7/26/2007

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The Impact of Our Technology

• Addiction
• Stress
• Fatigue
• Burn Out
• Strained Relationships at Home At Work
• Absence of Rest Relaxation
• Loss of Productivity at Work
• Illness

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Technology is Changing EachOne of Us
Individually and
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.and Our Relationships with One Another
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Todays New Employee Entering the Workforce

• Highly computer literate / technical savvy
• Communicates mainly via e-mail, text messaging,
  blogging, instant messaging, and cell phone
• Dependent upon personal technology 24x7
• Will introduce and utilize their personal
  technology in the office unless instructed or
  prohibited otherwise.
• Most likely already has a history of abusing
  technology in the workplace

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Knowledge The View Point of the worker in the
21st Century
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Cyber Slacking

• The term "cyber-slacking" was first used in
  1999 and refers to staff who use their work
  internet access for personal reasons while
  maintaining the appearance of working.

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Cyber-Slacking

• E-Bay Browsing, Buying Selling
• Shopping
• Instant Messaging
• E-Mailing
• Downloading
• Blogging
• Surfing

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Employee Use of Technology inthe Workplace

• COFFEE VERSUS THE INTERNET of those that said
  they use the internet at work for personal
  reasons, half (50 percent) of them said that they
  would rather give up their morning coffee than
  give up their ability to use the internet at work
  for personal use.

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Employee Use of Technology in the Workplace

• TIME SPENT93 percent of respondents said they
  spend at least some time accessing the internet
  at work. (Same as last year).

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Employee Use of Technology in the Workplace

• PERSONAL SURFING61 percent of employees who
  utilize a work-owned internet connection admitted
  that they spend at least some time surfing non
  work-related websites during the work day. Of
  those employees who access non-work-related
  websites, the average time spent accessing the
  internet at work is 12.81 hours per week, and the
  average time accessing non-work-related websites
  at work is 3.06 hours per week. This means that,
  on average, 24 percent of their time spent
  accessing the internet is non work-related.

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Top Time-Wasting Activities

• 1. Surfing Internet (personal use) 44.7
• 2. Socializing with co-workers 23.4
• 3. Conducting personal business 6.8
• 4. Spacing out 3.9
• 5. Running errands off-premises 3.1

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Top Time WastingIndustries

• 1. Insurance 2.5 hrs/day
• 2. Public Sector (Non-Education) 2.4 hrs/day
• 3. Research Development 2.3 hrs/day
• 4. Education 2.2 hrs/day
• 5. Software Internet 2.2 hrs/day

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The Price We Are Paying!

• Internet misuse costs businesses 178 billion
  annually. Websense puts the cost at 5,000 per
  employee.

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Okay lets have a brief discussion on what you
learned today???

• Write down three things you didnt know.
• Write down 1 thing that you are confused about.

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Part II Microsoft Word

• Lets briefly go over a few features in
  Microsoft word.
• Clip Art
• Word Art
• Bold, Underline, Italic
• Font

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Performance Task

• You work for Smokey Bones Restaurant inc. Your
  boss has charged you with creating a promotional
  flyer to help bring in more customers. The flyer
  must have graphics and relevant information about
  the company. You must present the flyer to your
  boss by the end of the workday.