Boomers Forge Ahead

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Boomers Forge Ahead

• Work Strategies to Span all Generations

8th Annual Summer Institute
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Your Presenters for Today

• Baby Boomer Margaret Trujillo
• Baby Boomer Zohreh Piurek
• What generation are you and your team?
• Why should you care?

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Presentation Sources
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Our Work Force Today
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Multi-Generational Work Force

• Why cant we all just work together?
• Perceptions
• Worldviews
• Experiences
• Communication Styles

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Multi-Generational Work Force

• Crossing the generational divide increases
• Training Effectiveness
• Supervision Effectiveness
• Staff Productivity
• Staff Morale and Retention

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Optimizing Work Force Talent

• Understand generational differences
• Generational research offers insights NOT rules
• Customize Approach
• Leverage skills
• Value diversity

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Why Should You Care?

• People are your most important resource
• By 2010 the US will be short 10 million workers
  (U.S. Bureau of Labor Statistics)
• 10 million with the right skills
• Less Gen Xers than Baby Boomers
• Arizona labor trends

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Why Should You Care?

• Increase staff retention
• Increase productivity
• Increase team strength

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Do You Remember
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Do You Remember
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What is Important to a Radio Baby?

• Long-term care insurance
• Coverage for short-term nursing homes
  (self/spouse)
• Job security Cafeteria benefits (not just
  tuition, daycare, etc.)
• Salary less important than being
  productive/active
• Opportunity to use experience

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What is Important to a Boomer?

• Salary
• Job Title
• Job Status
• Benefits that support life balance (i.e.
  telecommute)
• Career Advancement

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What is Important to a Gen Xer?

• Family happiness
• Work/life balance
• Feeling safe
• Values match company/employee
• Salary and benefit package
• Growth/development opportunities

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What is Important to a Gen Yer?

• Friendships
• Being able to contribute at work
• Respect for ideas/input
• Feeling safe
• Salary
• Friendly/casual work environment
• Fun work environment
• Opportunities to improve skills, knowledge

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Recruitment Methods

• Radio Babies and Baby Boomers
• Emphasize valuing expertise and experience
• Provide detailed description of job
• Use traditional methods to advertise
• Classified ads
• Face to face meeting opportunities
• Outplacement firms
• Recruiting agencies

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Recruitment Methods

• Gen Xers and Gen Yers
• Use short, snappy copy
• Emphasize fast-paced, individual contributions,
  work-life balance, opportunity to grow
• Use technical methods to advertise
• Job Boards
• Company websites
• Association job boards

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Job Retention

• Radio Babies
• Experience/expertise valued
• Inclusion in planning
• Opportunity to mentor
• Opportunity to share knowledge
• Flexibility in benefits
• Ongoing education/training
• Opportunity to be challenged

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Job Retention

• Baby Boomers
• Opportunities for career advancement
• Respect for experience and expertise
• Respect earned based on capabilities
• Challenging work (no boredom!)
• Ability to make a contribution
• Flexible work schedules
• Part-time job opportunities
• Longer vacation time
• Training and Development

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Job Retention

• Gen Xers
• Company Management Culture
• Work Environment
• Career Development
• Work-life Balance
• Demonstration of company values/integrity
• Demonstrate you care about employees
• Opportunity for involvement
• Communicate directly and often
• Supervisor relationship

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Job Retention

• Gen Yers
• Value work contributions
• Career Development Opportunities
• Interactive training
• Utilization of technology
• Recognition

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Myths (Guess Who?)

• Myth have no work ethic
• Myth are afraid of change
• Myth are not loyal
• Myth cant handle technology
• Myth are too busy
• Myth are too old to work
• Myth are impatient
• Myth cant add value

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The Future (Millennials)

• Techno-Savvy
• 87 use internet
• 45 own cell phone
• 89 use email, prefer instant messaging
• Care about each other
• Want to please others
• Spiritual
• Looking for life long contributions
• If Gen Xers were the lost generation, the
  Millinials are the found generation.
  Gravett/Throckmorton

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Millenials in the Work Place

• Gen Y recruitment methods
• Community/civic volunteer activities
• Flexible hours/telecommute
• Friendly, fun and safe environment
• Cutting-Edge Technology
• Challenge and opportunity, fast
• Feedback
• Respect

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Lets All Get Along

• Sources of conflict
• Work ethic
• Work/life balance
• Perspectives and stereotypes

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Lets All Get Along

• Resolving Conflict
• Focus on issue
• Clarify key points
• Be detailed
• Validate diverse perspectives
• Avoid triggers

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Generational Tips

• Working with a younger boss
• Supervising older direct reports
• Supervising younger direct reports
• Other Tips

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Training

• Technology
• Media
• Interactive
• Pace

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Resources

• http//www.arizonadepartmentof commerce.com/
• https//www.arizonavirtualone stop.com/default.asp
  
• http//www.arizonaworkforceconnection.com/

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Summary

• Shift happens
• Power of insight
• Tools for success