ASSERTIVE AND EFFECTIVE COMMUNICATION

1
ASSERTIVE AND EFFECTIVE COMMUNICATION

• Jose Acevedo S.
• Psychologist, Family therapist
• ES/MS Counselor
• Colegio Internacional de Caracas

2
What is Communication?

• Concept
• a process in which something is a sign to some
  organism (Morris 1946)
• Shannon Weaver define communication as
• all the procedures by which one mind may affect
• another. This involves not only written and oral
• speech, but also music, the pictorial arts, the
• theatre, the ballet, and in fact all human
  behaviour
• (1949)
• IB Learner Profile

3
Roles and Models

• Roles
• transmitter (Sender)
• Receiver
• Linear model Shannon Weaver (1949)
• Information Source Transmitter
  Channel Receiver Destination
• Message Signal
  Received signal Message
• Circular Model
• Transmitter
  Environment Receiver

4

• It is not possible to NOT communicate!
• What do you think?

5
How are you feeling?
I am glad!
I am so happy!
I am so sad!
6
Types and levels of communication

• Types
• Verbal
• Non Verbal Hand out No.
• Levels
• Frontal (Straight)
• Confusing
• Ulterior
• Report and Command being aware of hierarchies
• Different logical levels

7
Logical Levels

• Example A
• It is not possible to NOT communicate!
• analyze whether the statement is true or false
• debate on what the statements mean
• Example B
• Dinner is ready!
• Come and eat now
• Come and eat when you want to

8
The best friends of communication

• Assertiveness
• Being attentive
• Circularity
• Empathy imaging or using intuition to understand
  how someone else might be feeling
• No assumptions, create questions
• Perception
• Feeling Vs. Thinking

9
Roles Responsibilities

• Sender
• Assertiveness, frontal, coherence between verbal
  and non-verbal messages, aware of hierarchies,
  aware of verbal abilities, respects timing
  between sender and receiver, is clear about the
  logic of the message, checks if it was well
  understood
• Receiver
• Empathy, responds accordingly to needs and
  situation, avoids assumptions and checks

10
Communication and chronological age

• 8 years old Listens, but so full of ideas cannot
  always recall what has been said
• 9 years old Age of negatives
• 10 years old Good listeners, actively receptive
• 11 years old Impulsive talks before thinking
• 12 years old Double meanings, jokes of
  intellectual interest
• 13 years old One word answers to adult questions
• 14 years old Peer language of most importance,
  but also ready to negotiate adult world

11
RESOURCES

• BOOKS
• Rosemarie Smead Morganett. Skills for Living.
  1990
• Gwendolyn Cartledge and Joanne Fellows Milburn.
  Teaching Socila Skills to Children and Youth,
  third edition. 1995
• Peter Jaksa. 25 Errores que Cometen los Padres y
  que podrian evitarse facilmente. 1998
• Chip Wood. Yardsticks, Children in the Clasroom
  4-14. A resource for parents and teachers. 1997
• Alan Carr, Family Therapy. Concepts, process and
  Practice. 2000
• Daniel Benveniste. Psychlogical Perspectives on
  Every day Life. 2005
• IN TERNET
• http//www.f03.fh-koeln.de/imperia/md/content/pers
  onen/cerny_lothar/the_concept_of_communication.pdf
  

12
THANKS FOR COMMUNICATING