Service Plus Telecommunications

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Service Plus Telecommunications

• IP Enabled/Converged Unified
• Communications Systems Presentation

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Who is Comdial?

• Founded in 1894 as Stromberg-Carlson
• Purchased by Home Telephone in 1904
• Merged with General Dynamics in 1955
• Comdial split from GD in the 1960s
• Purchased Key Voice Technologies in 1996
• In 2001 Comdial relocated from Charlottesville,
  VA to Sarasota, FL

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Comdial Products

• DX 80
• Affordable fully featured key system
• FX II
• IP enabled/converged TDM PBX platform
• Interchange
• Call Processing and Unified Messaging
• Mercury
• Native IP converged PBX platform (does both
  packet and circuit switching)
• Hercules
• 8X100 pure LAN based SIP VIOP system

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DX-80
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DX-80 Telephone
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FX II

• Digital PBX
• Up to 480 ports (560 with max T-1)
• Average 400 stations of all types
• Rack mount system
• Supports
• T-1, PRI, DID
• IP Gateway card (12 24 channel)
• iPrimo IP phone will full TDM features
• T-1 and IP networking

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FX II Main Cabinet
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FX II Maximum Configuration
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FX II Maximum Configuration
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FX II Cards/Converged

• 16-port digital station
• 16-port 8-port CO line (CMWI)
• 16-port 8-port IST station (CID)
• ISDN PRI
• T-1
• 2-port EM/8-Port DID line
• 24-port T-1 Networking
• 12-channel and 24 channel VOIP

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FX II Telephones
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4Q02
2Q03
4Q03
3Q03
1Q03
DX-80 VoIP
DX-80 7270C
FX II Point-to-Multipoint IP
Hot Desking
MERCURY
Interchange 11.1
CTP V.2
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Hot Desking

• Hot Desking
• Move through out facility to any similar
  technology phone and keep individual user profile
• Including voicemail and softkey use

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Comdial Interchange

• Win 2000 OS
• Independent platform integrated with serial link
• Provides Unified Communications
• Sized from 4-ports to 64-ports
• Unique features and flexibility
• Network-wide functionality

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Find Me/ Follow Me
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Trans.txt

• Customizing greetings and translation rules
• i.e. -Personal greeting for prime customer
• B4055551212201 201,caller4055551212G3
• C4055551212201 201,caller4055551212G4
  this sends it to find me/follow me greeting

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Auto-forward

• Move or copy
• Mailbox or SMTP address

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Unified Communications
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Enhanced Customer Service Box (Comdial Systems
Only)
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ECS Phone Screens
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Real Time ECS Managers Screen
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ECS Report Example
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ECS Group Summary Report
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Optional DTMF Search

• Activities, functions, directions to various
  locations, in essence a search of any calendar
  events.
• Search by one or more inquiry questions
• Answers can be either recorded voice or TTS
  w/connection commands if desired
• Simple or Enhanced IVR searches
• By Zip code, by quadrant of city, by area code,
  country

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Optional Outbound Calling

• Notification of a site closure due to bad
  weather, or company/employee events
• Simple Notification
• Enhanced
• Name of owner
• Address
• Expiration date

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Optional TTS for IVR
Sally has an appointment Monday at 10 oclock
...
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Mailbox Administration

• Greetings
• default pop-up
• more intuitive

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Personal Admin Tool
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System Admin Tool
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System Admin Tool
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System Reports
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Message Storage Options
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Dual Message Store
PBX
Voice Mail Message store
?
?
Voice Server
Voice Mail Message store
Message store
Email Server
Email Message store
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Single Message Store
PBX
?
Voice Server
Email Server
All Message store
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Message Compression

• Interchange single message store users can
  optionally select to store voice mail messages on
  the email server in a compressed file format, GSM
  6.10
• System-wide setting, affecting all single message
  store users
• Requires 75 less storage space than messages
  stored in standard PCM wav file format

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T-1 Networking
VM
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VoIP Networking
VM
iPrimo Telephone
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VoIP Networking
Public Network
VM
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• Converged Call Manager (CCM) software
• Native SIP FX II CCB software
• Supports cross vendor interoperability
• Integrated Media Board (IMB)
• Uses same VIOP board as FX w/different software
• Used when voice must cross the packet to
  circuit-switched boundary
• Otherwise, all traffic is peer-to-peer
• SIP Voicemail and Unified Messaging

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THE CONVERGED SYSTEMS CATEGORY WILL EMERGE AS THE
DOMINANT IP-PBX SEGMENT

• Telephony-Enabled LAN represents a solution where
  all voice traffic is routed on a LAN/WAN and
  packet-switched via server-based call management
  software
• IP-Enabled PBX represents a traditional PBX that
  has been equipped with station-side IP gateway
  card(s) allowing IP stations to operate within a
  TDM switching fabric
• Converged Systems represent packet switched
  systems that can also support digital and analog
  phones through TDM gateways

• Telephony-Enabled LAN segment growth will
  moderate due to shift in product development to
  Converged Systems
• IP-Enabled PBX shipments have flattened as
  traditional vendors begin to migrate their base
  to Converged Systems
• Converged Systems will accelerate in 2003-2005
  due to the product evolution of traditional PBX
  manufacturers

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• SIP phones and soft phones
• Local 3-party conferencing
• Personal address book
• Call log
• Instant text messaging
• Programmable and per-sender ring tones
• Browser based configuration and call making
• Automatic software updates
• In 2005 allow other mfgs SIP phones on switch

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Architectures Philosophy

• MERCURY
• FX II software (a.k.a., CCB) on TCP/IP
• CCM/CCB is the SIP Registrar Proxy
• CCB features are the SIP features
• SIP station type in CCB VMMI
• Media always follows the shortest route
• The IP fabric is the switch fabric

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Circuit vs. Packet Switched
End-Point
Switch
Carrier
wires
Circuit-switched
Packet-switched
LAN/WAN/VPN
IP PBX Software (a.k.a., Soft Switch)
Signaling
Media
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Comdial

• Thank you