Property Awareness A Key IndustryLeading Practice

1
Property Awareness -- A Key Industry-Leading
Practice
Presenters Mike D Russell Raytheon IIS Property
Manager
2
Why Property Awareness and Whats the Big Deal ?

• Companies are employing smaller numbers of
  property professionals
• Current industry staffing does not match the
  requirements for Property accountability
• Companies employ thousands of employees and
  manage billions in assets
• On average, billions of dollars worth of customer
  and company assets are managed by Property
• Less than 1 percent of employee population are
  property professionals
• With smaller Property staffs greater employee
  awareness is needed !

3
Whats the Advantage of Increasing Awareness ?

• Property Awareness Pilot Program Results
• Increased property awareness and understanding of
  Propertys critical role
• Leadership
• General employee population
• Program Offices
• Property is being highlighted in customer award
  fees
• Increased asset accountability
• Reported zero percent loss ratio for two
  consecutive years
• Increased reporting of asset movements
• Customer Satisfaction
• Increased confidence in Property Management
• Recognized as industry leader in Property
  approach

4
Key Principles to Consider

• Critical Components
• Gap and Risk Analysis
• Compliance to FAR
• Risk of not acting
• Strategy Plan
• Future state what will it look like
• Phasing plan over 10 years short term long
  range
• Burning Platform
• Urgent need to change why
• Tie importance of Property to future business
  strategies
• Value of Change from your Customers Viewpoint
• Customer view on improvement plan
• Show customer buy-in

5
Key Principles to Consider

• Key Principles
• What is Property Management
• Why we do what we do?
• Define compliance to FAR contract requirements
• Value of Property from your Customers
  Perspective
• Accountability increases new business
  opportunities
• Value Property Management Provides
• Sound performance increases award fees
• Customer satisfaction
• Property Success Stories
• Advertise success yours and other companies
• Role Programs and Employees play
• Impact outcome of property life cycle
• Contribute to overall success

6
Key Points in Establishing Your Plan

• Company/Business Unit Mission Statement
• Tie your key components principles to mission
  success
• Validation data to consider
• Customer perspective towards value of change
• Gaps as it relates to mission success
• Property performance as it ties to future growth
• Property Awareness alignment to company mission
  and goals
• Metrics before and after pilot program
• Inventory loss ratio
• Assets in wrong locations
• Increase in reported movement of assets
• Labor savings from reduced inventory cycle time
• Bottom line, good Property performance can
  increase customer confidence and customer
  business !

7
Burning Platform Presentations

• Outline gaps and risks
• Present risk details
• Customer confidence
• Noncompliant system
• Potential financial impact
• Disclosure of noncompliance in future bids
• Day-to-day impact that property plays critical
  role
• Training approach
• Tie training to current gap closures
• Utilize benchmarking
• Company Mission Customer Focus
• Tie your plan to growth
• Customer satisfaction means more business

8
Defining Property Awareness Tools

• Visibility, Visibility, Visibility !
• Varity of tools everyone learns comprehends
  differently
• Written Newsletters / Flyers
• Voice mail messages
• All-hands meetings
• Web-based training
• Bulletin boards
• Utilize other functional groups
• Communications
• Graphics
• Reproduction

9
Continuous Review and Improvements

• Keep your material interesting
• Critical to retaining employees attention
• Use incentives
• Property Challenge Questions Gift
  certificates
• Cafeteria dollars Reward
• Branding slogans
• Property Pete Animated Character
• Use catchy slogans
• Customer satisfaction one move at a time
• Property management its everyone's
  responsibility
• Continual Staff meeting refresher training
• Reminders, Reminders, Reminders !

10
Property Awareness Tools
11
Property Awareness
12
Property Awareness
13
Property Awareness
14
Property Awareness
15
Property Awareness
16
Property Awareness