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FLEET MANAGEMENT SOLUTIONS

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They must be happy with the vehicles we supply. ... Need to consolidate company owned and leased fleet with a single source. Reduce breakdowns ... – PowerPoint PPT presentation

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Title: FLEET MANAGEMENT SOLUTIONS


1
FLEET MANAGEMENT SOLUTIONS
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2
CUSTOMER SATISFACTION
We had a pretty sharp maintenance operation
before we outsourced. But the truth is that
through our partnership with Ryder we have
experienced even greater efficiencies and higher
performance levels than we thought were
possible.
Clark and Reid Co., Inc.
Gary MartinVice President of Fleet Services
Click to Play Video
Industry
Challenges
Solution
Benefits
  • Corporate relocation
  • 50 tractors
  • 50 trailers
  • Maintenance technology investment
  • Diagnostic equipment
  • Technician training
  • 48 state operating authority
  • Access to fuel
  • Access to maintenance
  • Single maintenance location
  • Customer service at risk
  • On-site maintenance contract
  • Access to fuel and service at over 800 locations
  • Technicians converted to Ryder employees
  • Improved fleet performance
  • Improved customer service
  • Increased reliability and efficiency

3
CUSTOMER SATISFACTION
Our full-service lease enabled us to
substantially upgrade our fleet operation, but
most importantly it freed up capital needed to
invest in technology for our new distribution
center.
Associated Grocers of Maine
Richard HoudletteDirector of Operations
Click to Play Video
Industry
Challenges
Solution
Benefits
  • Full service grocery retailer
  • 300 NE U.S. locations
  • 240,000 sq. ft. distribution center
  • 25 tractor-trailers
  • Distribution infrastructure renovations
  • Re-direct capital
  • Move away from private fleet management
  • Capital to fund warehouse management systems
  • On-site maintenance
  • Full service leasing
  • Upgraded fleet operations
  • Advantageous cash flow
  • Improved warehouse productivity
  • Predictable distribution costs
  • Improved customer satisfaction

4
CUSTOMER SATISFACTION
The main value of having Ryder as a partner is
the flexibility it gives us to have the right
trucks available while maintaining high service
levels After all, the paper has to get out or
its old news.
Denver News Agency
Carl SalazarSafety and Training Supervisor
Industry
Challenges
Solution
Benefits
  • Daily newspaper publishing and distribution
  • 52 tractors
  • 70 trailers
  • 13 straight trucks
  • Highly perishable product
  • Must be on time
  • Current fleet not engineered for changing needs
  • Consolidation of operations
  • On-site Maintenance
  • Full Service Lease
  • Routing and scheduling technology to optimize
    productivity
  • More efficient
  • Greater flexibility
  • Lower transportation costs
  • Properly engineered equipment

5
CUSTOMER SATISFACTION
One of the greatest advantages of our
partnership is the way Ryder steps up to solve
specific challenges.
Green Mountain Coffee
Gregg SimpsonDelivery Operations Manager
Industry
Challenges
Solution
Benefits
  • Coffee products and services
  • 7000 customers
  • Fortune Fastest Growing Small Business List
  • Regional distribution centers in six markets
  • Reliable distribution
  • Customer service
  • Expansion strategy
  • Full Service Lease
  • Facilitates expansion
  • Dependable, well maintained fleet
  • Quick response to road emergencies
  • Additional equipment needs
  • Driver safety
  • Compliance
  • Establish new presence quickly

6
CUSTOMER SATISFACTION
Retail Customers are the most critical
customers. They must be happy with the vehicles
we supply. Ryders national coverage is able to
meet the needs of our expanding business.
Home Depot (Canada)
Greg DoyleDirector of Supply Chain Management
Industry
Challenges
Solution
Benefits
  • Home improvement and building supplies
  • Increase sales of large / bulky items
  • Delivery of products to customers homes
  • Home delivery challenges distracted from home
    Home Depot core business
  • Full Service Lease
  • Seasonal demand supported by Ryder rental fleet
  • Customers rent self-driven vans to bring
    purchases home
  • Increased sales
  • Home Express program for new appliances
    executed
  • Cost savings
  • Simplified operations
  • Improved customer service
  • Capital preserved for new store growth

7
CUSTOMER SATISFACTION
We are an intensely customer-oriented company,
and that commitment filters down to every
employee. One of the reasons we work so well with
Ryder is because they have a similarly
customer-oriented business.
L.L. Bean
Anne ButterTrucking Manager
Industry
Challenges
Solution
Benefits
  • Global retailer of quality apparel via the web,
    mail order, factory stores and outlet stores
  • Meeting shipment deadlines
  • Avoiding backorders
  • Accomplishing conservation project goals
  • Full service lease
  • Integration of biodiesel fuel
  • Shared customers vision
  • Improved customer service
  • Focus on innovation
  • Dependability and responsiveness

8
CUSTOMER SATISFACTION
We already had firsthand knowledge of their
service record, and when you combined that with
their financial strength and driver resources, it
narrowed the field considerably.
McJunkin Corporation
David McClureDirector of Transportation
Industry
Challenges
Solution
Benefits
  • Distributor of a broad assortment of steel
    products, pipe fittings, flanges and valves to
    the chemical and petrochemical industries
  • 122 U.S. locations
  • Growth issues
  • Ownership headaches
  • Operational effectiveness
  • Full Service Lease
  • Dedicated Contract Carriage
  • Improved maintenance
  • Improved road service
  • Hub and branch service reliability to customers
  • Ownership hassles eliminated
  • Growth needs addressed

9
CUSTOMER SATISFACTION
Weve been very pleased with the flexibility of
the finance lease/programmed maintenance
arrangement, as well as Ryders responsiveness.
Its been a single-source solution that has
helped us to achieve both our transportation and
financial objectives
Otis Spunkmeyer
Doug EpperlyDirector of Field Operations
Industry
Challenges
Solution
Benefits
  • Food service industry
  • 280 vehicles
  • 57 sales centers
  • Decentralized distribution
  • Fleet management
  • Inconsistent maintenance
  • Unpredictable costs
  • Vehicle utilization
  • Finance Lease
  • Programmed Maintenance Agreement
  • Focus on core business
  • Focus on customer service
  • Reduced accident risk
  • Improved utilization

10
CUSTOMER SATISFACTION
Overall, Ryders maintenance program, the
quality of the vehicle design and specification
are excellent. As an example, vehicle reliability
has allowed us to minimize the use of Ryders
rental fleet as substitutions.
Staples Office Supply
Mike PayetteManager of Private Fleet and Line
Haul Operations
Industry
Challenges
Solution
Benefits
  • Office supplies for home and business
  • 1400 stores
  • 332 vehicles
  • Timeliness of deliveries
  • Need to consolidate company owned and leased
    fleet with a single source
  • Reduce breakdowns
  • Full Service Lease
  • Improved fleet reliability
  • Commitment to maintenance and safety
  • Nationwide network of fuel and maintenance
    facilities
  • Improved fleet availability and utilization
  • Improved customer service
  • Improved vehicle specifications

11
CUSTOMER SATISFACTION
When your customer list includes Wendys, Boston
Market, Arbys and TGI Fridays, you understand
that time is everythingIf we miss the delivery
window for any reason, we literally have nothing
to show for our trouble. We could not have
quadrupled our revenues in the past ten years if
Ryder had not come on board.
Willow Run Foods
Terry WoodChief Executive Officer
Industry
Challenges
Solution
Benefits
  • Food services for the fast food industry
  • Serve Wendys, Boston Market, Arbys, Quiznos,
    Popeyes and TGI Fridays
  • 90 tractors
  • 111 trailers
  • Switch from serving small accounts to a number of
    large multiple location accounts
  • Grow truck fleet rapidly
  • Expand area of operation
  • Service customers with narrow delivery windows
  • Improve efficiency and uptime
  • Full service lease
  • Programmed maintenance
  • On-site maintenance
  • Rapidly enable growth without significant added
    cost
  • Improved maintenance availability
  • Ability to meet tight delivery schedules
  • Driver satisfaction improved
  • 24 / 7 on-site maintenance

12
CUSTOMER SATISFACTION
When we are faced with a new or emergency
situation Ryder gives us our options, then they
get the job done.
CVS
Henry PelioquinSenior Manager of Transportation
Industry
Challenges
Solution
Benefits
  • General merchandise, health and beauty aids
  • Nations largest provider of prescription drugs
  • 4100 stores
  • 234,000 deliveries per year
  • Travel 20 million miles per year
  • Managing explosive growth
  • Assimilating acquisitions
  • Provide customers a variety of products and
    prescriptions
  • Keeping stores stocked
  • Managing 16,000 SKUs
  • Store inventory customization
  • Support promotions and seasonal fluctuations
  • Dedicated contract carriage
  • Full service leasing
  • 207 drivers, 130 tractors, 250 trailers provided
    by Ryder
  • Ryder is the major third-party transportation
    supply chain solution provider
  • Ryder team consists of logistics managers,
    customer service managers, administrative staff
    and dispatchers
  • On-board computer tracking systems
  • Meet on-time delivery goals
  • Improved fleet reliability
  • Professional drivers
  • Improved customer service
  • Cost savings
  • Continuous improvement process
  • Accelerated stock to shelf process

13
CUSTOMER SATISFACTION
A big advantage of a dedicated agreement is the
driver resource support. Drivers are critical to
the success of Do It Bests operations because
they are the primary contact with member stores.
DoItBest
John SniderVice President Logistics
Industry
Challenges
Solution
Benefits
  • Hardware wholesaler
  • 126 tractors
  • 213 trailers
  • Rapid growth needs
  • Driver recruiting and hiring
  • Missed delivery windows
  • Damaged product
  • Transportation distracted management from core
    business
  • Full Service Lease
  • Dedicated Contract Carriage
  • Shifted transportation responsibility to an
    expert
  • Reduced labor costs
  • Routing and scheduling expertise
  • Innovative technology and solutions partner

14
CUSTOMER SATISFACTION
In some cases, the customer calls and needs a
load right now. Thats where Ryders
dependability really pays dividends for Eagle.
Our customers depend on us, and we like that. Our
Ryder partners know that service failures just
arent an option.
Eagle Steel
Chuck MoorePresident
Industry
Challenges
Solution
Benefits
  • Steel processing and warehousing
  • Needed greater control over distribution
  • Meet customers just-in-time needs
  • Customer needs not being met by common and
    contract carriers
  • Dedicated Contract Carriage
  • 7 tractors, 7 trailers, 20 drivers
  • Ability to meet customers exacting delivery
    requirements
  • 24 / 7 customer service
  • New distribution capability
  • Reliable fleet at predictable cost
  • Clean, safe vehicles
  • Skilled driver resources
  • High quality dispatch capability

15
CUSTOMER SATISFACTION
Ryder was a natural consideration, we needed
absolutely reliable transportation, and we needed
a partner with a national presence and
resources.
Havertys Furniture
Steve SchinglerAssistant Vice President of
Distribution
Industry
Challenges
Solution
Benefits
  • Retail furniture
  • 3 distribution centers
  • 4 home delivery and Cross Dock operations
  • 113 stores
  • 14 states
  • Next day delivery of in-stock furniture
  • Integrate DC operations with Cross Dock
    operations
  • Upgrade transportation equipment
  • Executive updated distribution plan
  • Dedicated Contract Carriage
  • Greater customer satisfaction
  • Higher warehouse productivity
  • Enhanced inventory efficiency
  • Lower freight costs
  • Allows management to focus on sales and marketing

16
CUSTOMER SATISFACTION
Ryder consistently interacts more as a partner
with us than just as a service provider. They
became intimately understanding of the nature of
our business and our processes. They work to stay
ahead of our needs.
PreMix
Andrew JettVice President
Industry
Challenges
Solution
Benefits
  • Concrete products
  • Nations largest licensee of quickrete cement
    products
  • Customer service
  • Move to PM deliveries
  • Driver issues with schedule changes
  • Need to expand capacity
  • Dedicated contract carriage
  • Smoothed transition to 24-hour delivery
  • Acquired drivers willing to fit schedule
  • World class safety program
  • Management allowed to focus on core business

17
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