SOCITM East Midlands Transformational Government and Shared Services Thursday November 23rd 2006

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SOCITM East Midlands Transformational Government
and Shared ServicesThursday November 23rd 2006 

• Sheila Apicella
• Principal Consultant

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esd-toolkit Standards Solutions to help support
Local Authorities
Lyons Enquiry
More for less!!
Shared services
Transformational Government
LGA - Closer to People and Places
Comprehensive Spending Review
Local Government White Paper
Public Service Reform
Local Challenges
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esd-toolkit is

• Web based resource - assist Local Authorities
  (LAs) deliver their services
• Facility that enables local modelling services
  delivered to citizens - Local Government
  Services List (LGSL)
• Living resource of national, regional local
  information - improving Council services
• Collaborative community - shared knowledge and
  good practice
• Free to register
• Annual subscription (650 - 1,950 LA) -
  additional advantages - unlimited access
• Reporting Take Up AES to DCLG - benchmarking

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Organisation

• 14,900 registered users includes all LAs
• 90 have their own web space model
• 10 toolkit local communities (TLCs)
• 6 thematic working groups
• accredited toolkit practitioners (ATPs)
• training, peer support, beta testing
• steering group portfolio holders
• development engagement - controlled lists, core
  content standards

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4 areas of esd-toolkit

• www.esd-toolkit.org.uk/

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esd-toolkit what is freely available! http//w
ww.esd.org.uk/standards/
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esd-toolkit provides controlled lists and
guidance-

• Integrated Public Sector Vocabulary
• http//www.esd.org.uk/standards/ipsv/
• The e-Government Metadata Standard (e-GMS 3.01)
  has been redrafted to include IPSV as the
  mandated encoding scheme for the Subject element.
  
• Which IPSV? A guide to the versions and formats
  available
• www.esd.org.uk/documents/IPSVVersionsAndFormats.p
  df
• Guide to Meta-tagging with the IPSV
• www.esd.org.uk/documents/IPSVHowToMetatag.pdf
• IPSV Maintenance Guide
• www.esd.org.uk/documents/IPSVMaintenanceGuide.pdf
  
• Integrated Public Sector Vocabulary - Guidance
  Notes For Local Authority and Other Users
• www.esd.org.uk/documents/IPSVGuidanceNotes.pdf

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Most commonly used controlled lists

• IPSV - This list is used 980,033 times by 146
  public sector Web sites.
• See here for a list of Web sites.
• http//www.esd.org.uk/standards/ipsv/viewer/sites
  list.aspx
• View organisations registered as users of this
  list. http//www.esd.org.uk/standards/ipsv/viewer/
  UserUsageList.aspx
• See interactive viewer 'Term Usage Count' for
  details. http//www.esd.org.uk/standards/ipsv/view
  er/viewer.aspx
• LGSL - This list is used 137,639 times by 80
  public sector Web sites
• See here for a list of Web sites.
• http//www.esd.org.uk/standards/lgsl/viewer/sites
  list.aspx
• View organisations registered as users of this
  list. http//www.esd.org.uk/standards/lgsl/viewer/
  UserUsageList.aspx
• See interactive viewer 'Term Usage Count' for
  details.
• http//www.esd.org.uk/standards/lgsl/viewer/viewe
  r.aspx
• LGIL - This list is used 70,269 times by 20
  public sector Web sites.
• See here for a list of websites using LGIL
  http//www.esd.org.uk/standards/lgil/viewer/sitesl
  ist.aspx
• View organisations registered as users of this
  list. http//www.esd.org.uk/standards/lgil/viewer/
  UserUsageList.aspx
• See interactive viewer 'Term Usage Count' for
  details. http//www.esd.org.uk/standards/lgil/view
  er/viewer.aspx

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10 Controlled Lists IPSV

• LGSL - Local Government Services List defines
  what LAs deliver and is being expanded to cover
  public sector services delivered in partnership
• LGATL - Local Government Agency Types List the
  types of agency responsible for delivering
  services.
• LGTL - Local Government Resource Type List
  types of electronic resources
• LGAL - Local Government Audience Type List
  defines the types of citizen to whom a service or
  local government resource is relevant
• LGBCL - Local Government Business Category List
  for populating the e-GMS 'subject' element for
  business related resources (in addition to IPSV)

• LGChL - The Local Government Channel List
  standard definitions of access/delivery channels
• LGCS - Local Government Classification Scheme
  supports Data Protection, FOI and records
  management
• LGDL - Local Government Directory List defines
  the generic structure of a UK local authority
• LGIL - Local Government Interaction List types of
  interaction has been used to help measure BVPI
  157 now does lots more!
• LGNL - Local Government Navigation List enables a
  user friendly web interface

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How do those without a .gov.uk e-mail address
comment?

• http//www.esd.org.uk/integratedforums/

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What is IPSV?
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What is IPSV?

• Integrated Public Sector Vocabulary
• Formed by the merger of three vocabularies
• GCL (Government Category List)
• LGCL (Local Government Category List)
• seamlessUK taxonomy
• Launched April 2005
• Version 2 released 3 April 2006

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IPSV vital statistics (Version 2)

• 16 top level terms
• 3080 preferred terms or top level terms
• 4843 non-preferred terms
• ISO 2788 BS8723 compliant
• Polyhierarchical
• Not a navigation structure. Standardisation
  applies at the metadata level but at the
  presentation level you have freedom to match the
  needs of your own users

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Benefits of using IPSV

• Helps file resources away in a logical place so
  that you and your citizens can find them again
  right across the public sector
• Gives a common language to aid interoperability
  between local and central government and other
  public sector organisations
• Is cost effective as it is centrally maintained
  and cuts risk of using the wrong list
• Helps with FOI / underpins your asset management

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Released 29 August 2006 by Cabinet Office

• The e-Government Metadata Standard (e-GMS) has
  been reissued (3.1) to include IPSV as the
  mandated encoding scheme for the Subject element.
• http//www.govtalk.gov.uk/schemasstandards/metadat
  a_document.asp?docnum1017
• Example of how metadata should look for IPSV-
• ltmeta nameDC.subject schemeeGMS.IPSV
  contentYoung Peoples Activities/gt
• eGMS applies to all public sector organisations
  although Local Government have been given some
  extra time to migrate from LGCL or any other
  schemes that they were using.  All Local
  Authorities in England should have completed
  their migration to IPSV by 31 December 2006.  

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What is LGSL?

• Local Government Services List
• Flat List that fits within an organisations
  corporate structure
• A list of services provided to the public in a
  language that council staff understand
• 1093 Services in Version 3.0. Includes internal
  / children's / emergency
• New Scottish subset!!
• Can be localised in esd-toolkit to gain the
  most value

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LGSL

• LGSL is not a navigation list
• LGSL should be used in conjunction with other
  lists eg Interactions, Channels Audience (LGIL,
  LGChL LGAL)
• Once localised to your LA you can-
• Cost the service
• Show channel shift
• Benchmark with other LAs
• Show duplicates
• Re-engineer / restructure
• Record other data against the service eg FAQs,
  legislation, documents, SLAs, software etc

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Benefits of LGSL

• Gives a common language and definition of a
  service so you know what you are delivering
  (compare / cost / share / map etc)
• Enables BPM
• Centrally maintained / cuts risk
• Maps to family of lists in esd-toolkit
• Outputs in xml can be directly input into systems
• Saves time and effort / helps make business cases
• Supports partnership and shared service delivery
• Ensures all services are represented within the
  councils structure / plans / website

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LGSL Future

• LGSL 3.0 will be released with mappings to IPSV
  and LGIL w/c 9th October 2006. It will include
  'Partnership services' covering Children and
  Emergencies, internal activities and Scottish
  services plus any new services requested by users
  and considered to be appropriate by the
  'Editorial Panel.'  It will also feature the new
  naming convention
• The next submissions deadline is 1st March 2007
  and the new release 3.01 will be 13th April 2007

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What is LGNL?

• Local Government Navigation List
• A simple way of allowing users to drill down to
  find what they are looking for on an LA website
• A standardised list
• An alternative to an A-Z
• Logically groups services together under topic
  heading that citizens recognise (ie not a council
  structure)

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Benefits of LGNL

• Citizens find it easy to use user testing/
  accessibility
• Citizens get used to the terms and can move from
  one Council website to another with a feeling of
  familiarity
• Underpins Portals and shared services
• Maps to family of lists in esd-toolkit
• Outputs in xml can be directly input into systems
• Centrally maintained / cuts risk
• Mappings help ensure that all services are
  represented on the Councils website

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LGNL future

• LGNL version 1.02 was released on 29 August 2006
• LGNL version 3.00 had a submissions deadline of 1
  September 2006 and will be released during the
  first two weeks of October 2006
• LGNL version numbering to be aligned with LGSL so
  that they are both released as version 3.0
  (including SLGSL v.1) to be published on
  01/10/2006
• Looked after on a voluntary basis by Laurie Monk
  from Bristol City Council A BIG THANK YOU!

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Where can I look this up?

• Guidance on the differences between the three
  main list
• http//www.esd.org.uk/esdtoolkit/News/NewsDetail.a
  spx?Item211

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e-GMS 3.1

• As IPSV is not a Dublin Core scheme it has to be
  named in your metadata
• ltmeta nameDC.subject schemeeGMS.IPSV
  contentYouth centres/gt
• Additionally to naming IPSV for subject metadata,
  Version 3.1 also names the Local
• Government Services List LGSL and the Local
  Government Interaction List LGIL as
• optional subject encoding schemes. You can use
  more than one interaction
• ltmeta nameDC.subject schemeeGMS.LGIL
  content0 Applications for service/gt
• ltmeta nameDC.subject schemeeGMS.LGIL
  content8 Providing information/gt
• Uncontrolled values (e.g. keywords from an
  uncontrolled list) can also be used if
• they make it easier for people to find the
  resource.
• Where possible, the values for Subject
  refinements should be drawn from encoding
• schemes, also known as controlled vocabularies,
  thesauri or authority lists. If an
• encoding scheme is used, it is important to tag
  each value entered to indicate the
• source scheme.

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Metadata

• How to show different terms in your metadata
  where the subject relates to
• more than one term
• ltmeta nameDC.subject schemeeGMS.IPSV
  contentHeart disease/gt
• ltmeta nameDC.subject schemeeGMS.IPSV
  contentPreventive medicine/gt
• How to show multiple lists in your metadata
• ltmeta nameDC.subject schemeeGMS.IPSV
  contentYoung Peoples Activities/gt
• ltmeta nameDC.subject schemeeGMS.LGSL
  content643 Young Peoples Organised
  Activities/gt
• Note The preferred term for LGSL is the
  numerical term ID rather
• than the term name. To provide greater clarity
  it is useful to
• consider adding the term name too, although this
  is not
• essential. The example above shows the use of
  both terms
• using a semi-colon as separator.

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What are the advantages of subscribing?

• Significant extra reporting options
• Xml and csv upload facilities to assist transfer
  of material to your own web space and other
  systems eg CMS and CRM
• Access to a wider range of discussion forums
• Access to on-line documents promoting knowledge
  sharing from the enthusiastic toolkit user
  community
• Private web space - create, revise and analyse
  your own local structure tree linked to the
  core tree
• Understand and cost what you deliver
• Add services delivered in partnership and
  Partners

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Whats in it for

• Heads of IT
• Understand the model of service across the
  organisation
• Provide informed support to service units
• Controlled lists help cost service
• Standardised schemas help data transfer
• Many suppliers part of network which helps
  negotiation of contract details
• Standards provide a common language
• Understand how many services use IT systems

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Whats in it for

• CEOs
• more than 13,500 staff using across LAs
• improving how organisations work
• Heads of finance
• support business cases for process change
• audit trail with potential to identify unit
  transaction costs across channels
• Business process/change managers
• record more information about processes
• rate usefulness of process maps and documents

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Whats in it for

• Customer service
• metrics against channels demonstrates benefits of
  providing marketing shift
• links to delivery standards, FAQs, examples,
  templates
• Heads of efficiency/e-champions
• linking to efficiency savings reporting
• RCEs involvement re sharing best practice
  information and networking service experts
• Web masters
• metrics to demonstrate provision/marketing effect
• DirectGov LocalDirectGov
• accessibility and usability improvement

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Understand what you do

• Architecture
• dynamic model of local government
• lists architecture LGSL/LGNL/IPSV etc
• core - shared tailored models
• content templates
• standards self-assessment
• inspections/requirements/reports
• process maps
• FAQs and forms

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Manage, monitor, measure, report not now just
about BVPI157!

• Infrastructure
• management locally administered - shared
• monitoring measuring - reporting
• statistics - benchmarking
• compare contrast share
• corporate dashboard my toolkit
• news dissemination
• events - booking

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Whos there to help?

• People
• Steering Group and Portfolios
• Stakeholders partners commissioners
• TLC chairs deputies
• Topic leads and working groups
• Development / multi-agency / Take up Channel
  management/ engagement / involvement ATPs
  trainers peer support - liaison officers
• Beta-testers Beta Testers Needed!!
• Experts / Professionals / consultees
• ..and of course the core team!!

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Make the most of it

• processes
• toolkit local communities
• working groups
• projects database
• forums
• peer support
• people finder
• news and information
• communities micro-sites
• self-assessment
• standards
• quantitative and comparative data

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Objectives

• Enable local government and partner organisations
  to optimise shared knowledge and expertise to
  meet their dynamic agenda and Make a real change
  for the better in customer focused service
  delivery
• Develop practical help and relevant solutions to
  challenges by facilitating collaborative ways of
  working
• Help local authorities and others in the public
  sector to maximise efficiencies and evidence
  return on investment

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Supporting partnerships

• Share outsourced services with partners by
  designating access to discreet areas of LGSL
  helps monitor contractual arrangements

• Partnerships between organisations supported by
• using controlled lists to give a common
  understanding

• Organisations offering shared services supported
  by quantifying the package so that it can be
  accurately costed

• Portals and shared data sources underpinned by
  using common metadata

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Schema Treehttp//www.esd.org.uk/standards/schema
s/viewer/
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The Local Government Integration Practice
http//www.esd.org.uk/esdtoolkit/Communities/Integ
rationPractice/ContentView.aspx?ContentTypeConten
t-176

• The Integration Practice
• facilitates collaboration between private and
  public sector organisations defining common ICT
  integration capabilities used across multiple
  local authorities, reducing the need for
  proprietary integration design.
• encourages local authorities and their partners
  to develop shared requirements and employ a
  common integration discipline, enabling suppliers
  and Local Authorities to
• Ensure systems interoperability
• Support joined up service delivery
• Comply with the esd-standards for local
  government services
• Reduce duplication of effort
• Promote best practice

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The Local Government Integration Practice

• web site was "soft launched" on 7th November, to
  enable current Integration Practice participants
  to explore the site and provide feedback, before
  a formal launch later this month.
• Restricted access to the site is provided to
• Local government organisations that subscribe to
  the esd-toolkit
• Commercial organisations who have subscribed to
  the Integration Practice
• External Stakeholders (e.g. central government
  bodies) that have an interest in the Integration
  Practice.

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Integration Practice Partners
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esd-toolkit suppliershttp//www.esd-suppliers.org
/

• The esd-suppliers scheme launched as a new member
  of the
• esd-toolkit family
• Designed to involve suppliers in standards work
  and enable suppliers to share information with
  local authorities on projects
• Merging with the Local Authority Market
  Intelligence Portal (LAMIP), whose registered
  users can migrate to esd-suppliers.
• esd-suppliers is working closely with the Local
  Government Integration Practice (LGIP) building
  one common set of standards, extending work with
  controlled lists and schemas.
• Subscribers will be given training in how
  esd-toolkit works and how the standards are used

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esd-toolkit suppliers

• Levels of membership
• esd-suppliers open to individual consultants and
  companies. Consultants
• and companies can be subscribed or registered.
• Registered level access
• free and provides basic access to the site.
  (create a basic supplier profile / receive a
  basic level of support on esd-standards design
  and implementation.
• Subscribed level access
• create a greatly enhanced supplier profile /
  display products and services against relevant
  items in the LGSL for esd-toolkit users / run
  reports / upload and share documents with LAs /
  submit news articles
• LGIP subscription
• Working with The Adapters Club (DCLG sponsored
  project) providing common integration mechanisms
  utilised across multiple LA and Public Sector
  bodies reducing implementation costs
• Provides the management and technical guidance to
  enable suppliers to deliver standardised
  integration components to their customers.

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esd-toolkit e-GIF accreditation

• esd-toolkit is an accredited eGIF organisation
• esd-toolkit sponsors e-Gif AA
• Joint working to improve awareness agreed
• e-Gif forums to be established
• esd-toolkit to encourage aspects of e-Gif to be
  incorporated and embedded into all aspects of
  shared data held

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Useful links

• T-gov and T-local-gov
• http//www.cio.gov.uk/transformational_government/
  index.asp
• Lyons Enquiry
• http//www.lyonsinquiry.org.uk/
• White paper ....some useful links
• http//www.egovmonitor.com/node/6503
• http//politics.guardian.co.uk/localgovernment/sto
  ry/0,,1805905,00.html
• Closer to People and Places
• http//campaigns.lga.gov.uk/peopleandplaces/home/
  
• CSR07/varney
• http//www.lga.gov.uk/Documents/Agenda/lgaexecutiv
  e/150606/item1.pdf
• http//www.hm-treasury.gov.uk/media/20F/14/bud06_c
  h6_135.pdf http//www.strategy.gov.uk/work_areas
  /public_service_reform/index.asp

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The future is busy!

• Thank you for listening
• sheila.apicella_at_idea.gov.uk
• 07769 692989
• http//www.esd-toolkit.org