2010May14_CommunicationSkills_forCompanySecretaries

1
(No Transcript)
2
(No Transcript)
3
(No Transcript)
4
COMMUNICATION SKILLS
PROF. V. VISWANADHAM
5
SILENCE IS GOLDEN
SPEECH IS SILVER
6
C R
WORDS HAVE WONDERFUL POWER
ENCOURAGE OR DISCOURAGE INSPIRE OR INSTIGATE DO
AND UNDO MAKE AND UNMAKE HARM AND HEAL
SO, THINK AND SPEAK ? OR, SPEAK AND THINK ?
7
THINK MORE THAN YOU TALK TALK LESS THAN YOU
LISTEN
THINK gt TALK
TALK lt LISTEN
Think gt listen gt talk
8
Communication Goals
9
Why is communication important ?

• Inspires confidence
• Builds respect
• Helps make friends
• Reveals your ability to others
• Develops a distinct personality

10
3 Energies
PHYSICAL MENTAL SPIRITUAL
BODY MIND SOUL
SKILLS
IMPROVES
COMBINATION
11
What is Communication?
The process of sending and receiving
information among people
Feedback
SENDER
RECEIVER
sender
receiver
Medium
Encode
Decode
12
Most common ways to communicate
We need toimprove ourcommunication...
Visual Images
Speaking

• 70 of our
• communication efforts are
• misunderstood
• misinterpreted
• rejected
• distorted or
• not heard

70
Writing
Body Language
13
COMMUNICATIONS CAN BOTH ENHANCE
ENRICH RELATIONSHIPS BOTH AT WORK AT HOME
WHY NOT WE DO SOMETHING TO FURTHER IMPROVE OUR
COMMUNICATIONS ?
14
UNIQUENESS OF HUMAN COMMUNICATION SKILLS
" YOUR SPEECH REVEALS YOUR CHARACTER "
SPEECH IS A MIRROR OF THE SOUL
15
WITH EFFECTIVE COMMUNICATION SKILLS
PEOPLE ARE INFLUENCED, PROBLEMS ARE
SOLVED, CHANGES ARE FACILITATED, EXCELLENT
RELATIONSHIPS ARE DEVELOPED, DESIRED RESULTS
ARE ACHIEVED, AND SUCCESS IS ENSURED.
GET MOTIVATED TO IMPROVE YOUR COMMUNICATION
SKILLS
IMPROVE BOTH INTERNAL EXTERNAL COMMUNICATION
16
COMMUNICATION
PLAYS A VITAL ROLE IN DISCOVERING OURSELVES
THE WORLD AROUND US
Our attitudes and beliefs, perceptions and
prejudices, the quality of our thinking our
values get conveyed in our communication
17
THE QUALITY OF YOUR LIFE IS THE QUALITY OF YOUR
COMMUNICATION BOTH WITH YOURSELF OTHERS
18
ENCOURAGE YOURSELF OTHERS, TO
FURTHER IMPROVE COMMUNICATION SKILLS
19
EFFECTIVE COMMUNICATION
IS NOT JUST GETTING THE MESSAGE ACROSS BUT
ITS ACCEPTANCE FROM ITS INTENDED RECEIVERS
WHICH CAUSES THE EXPECTED BEHAVIOUR FROM THE
RECEIVERS OF THE MESSAGE ONLY THEN, THE
RECEIVERS WILL BE WILLING TO CONVERT THE
COMMUNICATION INTO ACTION
SURELY, YOU WANT ACTION IS IT NOT ?
20
THE ABILITY TO
LISTEN TO, OBSERVE INTERPRET ALL FORMS OF
LANGUAGE IS ESSENTIAL FOR EFFECTIVE
COMMUNICATION
NATURE'S GIFT CONCENTRATION INTELLIGENCE
21
Love is so caring
COMMUNICATION INCLUDES BODY LANGUAGE, TONALIT
Y OF VOICE THE WORDS YOU USE. 55 38 7

100
22
FEW FACTS

• - Eye muscles are the busiest muscles in the
  body. Scientists estimate they may move more than
  100,000 times a day.- You have over 30 muscles
  in your face to help you smile or frown.
• It takes 17 muscles to smile and
• 43 to frown.
• SO SMILE EVERYTIME YOU SEE SOMEONE,
• IT IS VERY VERY ECONOMICAL.

23
FEW MORE FACTS

• - The strongest muscle in your body is your
  tongue.
• USE IT EFFECTIVELY.- It takes the
  interaction of 72 different muscles to produce
  human speech.

24
Common Communication Errors

• Interrupting
• to complete others sentences
• Preparing
• our response before someone has completed
  speaking
• Multitasking
• while listening
• Filtering
• content or meaning
• based on our opinion / prejudice
• about the speaker

25
Take responsibility for every stage of the
Communication Cycle What is intended What is
spoken What is heard How it is understood
What is agreed to What is acted on How it
is actually implemented What results were
really obtained. Be aware of where you or
others tend to fall off the cycle.
26
we are our thoughts
27
W. A. T. C. H.
W WORDS
A ACTIONS
T THOUGHTS
C CHARACTER
H HEAD HEART
28
trikarana suddhi
29
SOME USEFUL HINTS FOR IMPROVING COMMUNICATION
SKILLS
1. MAKE SURE THAT BODY LANGUAGE,
YOUR WORDS TONALITY ARE CONGRUENT
ALIGNED AND SENDING THE SAME MESSAGE

30
2. MAINTAINING EYE CONTACT EXPRESSION OF
YOUR INTEREST
31
3. IMPROVE YOUR VOICE CULTURE MAKE IT
INTERESTING
32
4. BE POSITIVE, PRECISE AND CLEAR Dont
forget to complete the work by tomorrow.
Please remember to complete the work by
tomorrow.
33
5. GOOD LISTENING SUPPLIES THE
BUILDING BLOCKS OF GOOD UNDERSTANDING AND
GOOD COMMUNICATION SKILLS Listening is an
active process involving Ears for verbal
communication Eyes for non-verbal
communication Body for gestures
34
6. WELL-TIMED PAUSES GIVE TIME FOR
EXPLANATION, EVALUATION DEVELOPMENT OF
THOUGHT Facial expressions reveal the
difference between a pregnant pause and an
embarrassed silence
35
7. SUMMARISING IS AN ESSENTIAL SKILL WHICH
TAKES STOCK OF THE MAIN POINTS COVERED
36
8. EMPATHIZE WITH THE RECEIVER OF THE
MESSAGE put yourself in the other persons
position, understand the other persons
perspective and then proceed to interact

37
9. COMMUNICATION MUST APPEAL TO BOTH MIND
AND HEART appealing to mind requires facts,
evidence and logic appealing to the heart,
more difficult, requires touching the soul -
based on mutually respected values
38
10. KEEP THE COMMUNICATION SIMPLE say it in
simple sentences, with no twists and
turns communicate to express but not to
impress
39
11. TELL IT AND TELL IT AGAIN, IF NECESSARY
tell the point once then come back and
hit it again, and again.
40
12. COMMUNICATE WITH CONFIDENCE
communication exposes your inner
thoughts, feelings and sentiments.
Your confidence, or the lack of it, is getting
transparently revealed.
41
13. PRACTICE THE ART OF COMMUNICATING ON
PAPER thinking on paper saying on paper
42
14. COMMUNICATION IS IRREVERSIBLE
communication cannot be reversed reversible
processes water and ice irreversible
processes milk and coffee Only minimizing
the hurt feelings is possible, but the damage
has already been done. forgive but not
forget Be highly careful, thoughtful and
purposeful
43
15. COMMUNICATION IS MORE A PEOPLE PROCESS THAN
A LANGUAGE PROCESS communication is a
series of actions and reactions communication
influences our own and that of others
behaviour communication reflects the true
personality of an individual
44
16. COMMUNICATION CAN ALWAYS BE IMPROVED
practice, more practice and much more practice
45
17. COMMUNICATION AND FEEDBACK feedback
ensures that message has been received in the
manner, that was originally intended
46
18. COMMUNICATION AND CLARITY
47
19. COMMUNICATION AND COMMITMENT
48
20. COMMUNICATION AND CHARACTER
49
Be aware of the Values, Attitudes, Pressures
Prejudices of others they may not be the same as
yours.
Understand that not everyone is like you. Try
different ways of communicating with different
personality types.
50
COMMIT YOURSELF TO IMPROVE YOUR COMMUNICATION
YOU WILL FIND THAT YOUR DESTINY CAN BE REWRITTEN
51
WITH GRATEFUL THANKS to many authors, writers,
teachers good friends whose combined
contribution inspired me in compiling this
presentation
52
For the sake of record
As on 12th May 2010 -
Prof. V. Viswanadham has uploaded live recordings
of more than 280 of his speeches to
www.archive.org. Communication Skills - has
been downloaded, 356 times. More than 150 Power
Point Presentations, can be freely viewed at
www.scribd.com So far 50,192 have viewed
13,247 have downloaded. www.slideshare.net/viswan
adham - One of the presentations, titled
Communication Skills, has been viewed 6,615
times, and downloaded 1,003 times. Thank you
dear friends for helping me to reach many more.
53
In case YOU liked this speech and
presentation for listening to more speeches
and for viewing more presentations, Please
Visit
Visit http//www.archive.org and Search for
Prof. V. Viswanadham please download
and then kindly listen.
thank you
54
In case YOU liked this presentation for viewing
more presentations, on various topics, please
download and then kindly view to appreciate
better the animation aspects. Please Visit
Please visit www.scribd.com and search for
Viswam.vangapally4581 and / or www.slideshare.net/
viswanadham
In case YOU want to give some feedback / contact
me Viswam. vangapally_at_gmail.com Prof. V.
Viswanadham 040 2722 3383
A BIG THANK YOU FOR YOUR PATIENT LISTENING
55
Thanks again