Training at Sutherland Global Services

1
Training at Sutherland Global Services
2
Quality training is indispensable to deliver
excellent BPO services. Initially the very
concept of training was considered to be an extra
baggage eating into the revenue of a company.
Training is imperative for transforming
individuals into confident professionals. The
estimated expenditure that the companies dole out
on training is somewhere between 1-2 of total
revenues of the company but the cost is worth the
effort and in the interest of the company.
3
The major challenge most of the BPOs are facing
is the steep increase in the attrition rate.
Standardized and productive training sessions
check the issue of attrition because educational
and useful training sessions allow the
individuals to grow personally also.
4
BPOs provide training in various spheres like
voice modulation, accent neutralization for new
hires in the voice-based services, and domain
specific knowledge for middle and top-level
management in BPO companies. A number of BPOs
have their own trainers and provide in house
training. However, many BPOs outsource the
training program to a third party training
institute.
5
Sutherland Global Services is a premier IT
enabled and Business Process Outsourcing (BPO)
company offering highly acclaimed services to a
number of Fortune 500 firms and to promising
business establishments the world over. We
provide a sound base of specialized training for
our employees to ensure that the expectations of
the clients are met with the highest degree.
6
Sutherland Windsor Canada has collaborated with
St. Clair College to provide specialized BPO
training to its employees who are given a
certificate on completion of the training.
Sutherland Global Services emphatically
prioritizes the training phase, which serves the
core purpose of deploying skilled individuals who
are able to integrate their personal goals with
the company objectives.
7
The managerial and the operational skills of the
employees are taken care of under specialized
career development and leadership training
program. Employees have the added advantage of
achieving academic excellence while working with
Sutherland as they provide International
Certifications in two streams - Technical (A,
N, MCP etc.,) and Management (PMP, 6 Sigma COPC,
ISO, BS7799 and PCMM).
8
Sutherland Global Services firmly believes in
polishing the talent to effectively deliver world
class services. With this in mind two training
methods have been devised. The Center of Learning
provides initial training for entry - level
employees as well as ongoing leadership
development training for existing employees.
9
The key area of the Center of Learning is to
improve communications, business and technical
competence, as well as initial leadership
training. Academy of Excellence came in existence
to foster general leadership and business skills,
all the while preparing innovative roles at
Sutherland which go beyond client engagements.
10
For detailed information about the high end
services being offered by Sutherland Global,
please browse through http//www.suth.com
11
THANK YOU