Updates to the OneStop Service Tracking OSST System

1
Updates to the One-Stop Service Tracking (OSST)
System

• Two-Parent Family Features
• An equal opportunity employer/program. Auxiliary
  aids and services are available upon request to
  individuals with disabilities. All voice
  telephone numbers on this document may be reached
  by persons using TTY/TDD equipment via the
  Florida Relay Service at 711.

2
Two-Parent Families

• In the OSST system, each parent of a two-parent
  family has his or her own case
• Usually, the name of the other parent can be
  located under the Household Members List on the
  Case at a Glance screen

3
Children associated with the cash case will have
child listed under the relationship column.
The other parent will not. The other parents
name is a link to his or her case. The user may
select it to move to the other parent
4
Two-Parent Updates

• Information related to the two parents case
  should be entered on the appropriate parents
  case
• If the mother is participating in job search, the
  job search activity should be entered on the
  Skill Development screen of the mothers case
• If the father is non-compliant with a work
  activity requirement, the accountability process
  should be initiated on the fathers case
• Other information should be entered on both
  parents cases
• Case notes should clearly indicate if childcare
  is provided and if both parents are engaged in
  work or alternative activities

5
Two-Parent Updates

• Each parent should be engaged by the program and
  have a plan to help the family meet
  self-sufficiency
• The family should be offered services appropriate
  to participate in the program

6
Two-Parent Updates

• Entering information on two cases can be
  challenging
• Moving between cases can be time consuming
• Other challenges reported to the Agency for
  Workforce Innovation include identifying a
  two-parent case timely

7
Two-Parent Updates

• To make the data entry process easier for
  front-line staff, new features have been added to
  OSST
• The changes will allow the user to
• identify a two-parent case easier
• move between each parents case faster

8
One identifier has been placed on the manila
folder tab at the top of the screen and the other
identifier is located just below the screen tabs.
Two new identifiers have been added to the Case
at a Glance screen. One identifier is placed on
the manila folder tab at the top of the screen.
The other is located just below the screen tabs.
9
If the system is not able to determine who the
other parent is, a notice will display. For
example, this case appears to have multiple
adults associated with the cash assistance case.
10
Two-Parent Updates

• If the notice on the Case at a Glance Screen
  indicates that multiple parents were found
• Review the AGPI screen on the Department of
  Children and Families (DCF) FLORIDA system
• Determine if more than two adults are referred to
  the work program

11
Two-Parent Updates

• If more than two adults are referred to the work
  program on the AGPI
• Notify the DCF District Office to fix the issue
• If the DCF District Office or regional contact
  does not respond in three working days, notify
  the Agency for Workforce Innovation based on your
  local operating procedures

12
If the other parents information cannot be
found, a notice will also display. This means
that only one parent was referred with a
two-parent code.
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Two-Parent Updates

• If the notice on the Case at a Glance Screen
  indicates that only one parent was located on a
  two parent case
• Review the AGPI screen on the FLORIDA system
• Determine if two adults are referred to the work
  program
• If two parents are referred, there may be an
  interface issue

14
Two-Parent Updates

• A two-parent case may have only one work eligible
  adult
• If a case is received as a two-parent case, but
  the other parent could not be found, there may be
  legitimate reasons for having only one parent
  referred to the work program
• One parent may be an ineligible alien
• One parent may be caring for a disabled family
  member
• Etc.

15
Two-Parent Updates

• If only one parent is referred for a two-parent
  family case,
• Both parents have a work referral code on the
  AGPI screen and
• Only one case was opened
• Report the error to the Agency for Workforce
  Innovation according to local operating procedures

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If one parent on the case is coded as a
two-parent case (UP) and the other adult is coded
as a single parent (PA), a notice will be
displayed. The added features will only be
available on the case that is coded as a
two-parent case. Once the user moves to the
other adult, the jump feature will not be
available.
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Two-Parent Updates

• If one parent is coded as UP and the other parent
  is a coded as a single parent (PA), review the
  case for a potential error
• Ensure that an error has occurred
• Review the AGPI screen and ensure that both
  adults are the parents of a mutual child
• If the individual coded as PA is the other
  parent of the mutual child
• Report the error to the District DCF office
• If the District DCF Office does not resolve the
  issue in three working days, notify the Agency
  for Workforce Innovation according to local
  operating procedures

18
On each of the major screens, the user will be
able to quickly jump to the other parents
case. This feature will only be available if the
system can identify one (and only one) other
adult related to the cash assistance case.
19
This feature will allow the user to move between
cases faster. The feature will take the user
directly to the other parents related screen.
For example, if the user selects Jump to the
other parent on the Plan Development screen, the
user will be taken to the other parents Plan
Development screen.
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(No Transcript)
21
Two-Parent Updates

• The Job Participation Rate (JPR) screen will now
  display both parents participation information
• This will be available only if two (and only two)
  parents are identified for the case
• The other parent will be displayed on the
  bottom half of the screen however, the hours
  will not be editable

22
The hours displayed respective to both cases are
based on the start date selected, which defaults
to the most recent week of JPRS.
23
If the user jumps to a different set of five
weeks, the other parents case will display the
same five weeks. This allows the user to compare
the same weeks for both parents.
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Two-Parent Updates

• JPR screen
• The activities associated with the weeks selected
  will be displayed on the screen for both parents
• If JPR entries have been entered on the other
  parent, which is the second case displayed, the
  entries will be present

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To edit the other parents JPRS, select the
Jump to Other Parent feature.
The hours scheduled and the hours entered on the
other parents JPR screen as actual hours
completed are displayed
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Two-Parent Updates

• The dual display of both parents JPR entries,
  activities and scheduled hours will assist staff
  with tabulating and entering hours correctly
• Please submit questions and comments to Trina
  Dickey at Trina.dickey_at_awi.state.fl.us