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eGovernment Principles

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Where does Kz stand in eGOv ? The Leaders. USA 0.9062. Denmark ... Property Registration. Marriage Certificates. Taxes. Utility Services. Municipality Services ... – PowerPoint PPT presentation

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Title: eGovernment Principles


1
e-Government Principles
  • J Satyanarayana

2
Agenda
  • What is e-Government?
  • Why e-Government?
  • Issues in e-Government
  • 7 Principles of e-Government

3
Essence of Good Governance
  • Deregulation
  • Right-Sizing
  • Partnership

Least Governance
Customer-centric Governance
  • Service-centricity
  • Efficiency
  • Joined-up Government

Participative Governance
  • Inclusion
  • Communication
  • Consultation

4
What is e-government ?
  • It is the
  • transformation of government
  • to provide
  • Efficient
  • Convenient
  • Transparent
  • Services
  • to
  • the Citizens Businesses
  • through
  • Information Communication Technologies

5
What is NOT e-Government ?
e-Government is not about e
but about government !
e-Government is not about computers websites
but about citizens businesses!
e-Government is not about translating processes
but about transforming processes !
6
Where does Kz stand in eGOv ?
  • The Leaders
  • USA 0.9062
  • Denmark 0.9058
  • Sweden 0.8983
  • U.K. 0.8777
  • Korea 0.8727
  • Australia 0.8679
  • Singapore 0.8503
  • Canada 0.8425
  • Finland 0.8237
  • Norway 0.8228
  • The Followers
  • 50. Russian Federation 0.5329
  • 65. Kazakhstan 0.4813
  • 87. India 0. 4001
  • World Average 0.4267

e-Government Index on a scale of 0-1 UNPAN
Survey 2005
7
What do leading nations aim in eGov?
  • Interactive Public Services
  • Public Procurement
  • Public Internet Access Points
  • Broadband Connectivity
  • Interoperability
  • Culture Tourism
  • Secure G2G Communications

8
Is e-Gov always based on Internet?
  • NO !
  • The following forms are also e-Government
  • Telephone, Fax, Mobile
  • CCTV, Tracking Systems, RFID, Biometrics
  • Smartcards
  • Non-online e-Voting
  • TV Radio-based delivery of public services

9
e-Government e-Governance
  • e-Government
  • Transformation of Government
  • Modernization of processes functions
  • Better delivery mechanisms
  • Citizens are recipients
  • e-Governance
  • A decisional process
  • Use of ICT for wider participation of citizens
  • Citizens are participants

10
Examples of e-Services G2C
  • Employment Services
  • Vehicle Registration
  • Drivers License
  • Passport/Visa
  • Agriculture
  • Land Record
  • Property Registration
  • Marriage Certificates
  • Taxes
  • Utility Services
  • Municipality Services
  • School Admission
  • Scholarships
  • e-Learning
  • Examination Results
  • Pensions
  • Insurance
  • Health Care
  • Death Certificate
  • Birth Certificate
  • Health Care

11
Examples of e-Services G2B
  • Approvals
  • Permissions
  • Returns
  • Taxes
  • Permits
  • Compliance

Expand
  • Approvals
  • Compliance

Close
Operate
Explore Opportunities
Start-up
  • Approvals
  • Permissions
  • Registrations
  • Project Profiles
  • Infrastructure
  • State Support

12
Benefits of e-Government
13
Benefits to Government
  • Law Policy-making
  • e-Government can be a catalyst for legal reform
  • Wider faster dissemination of laws
  • Faster better formulation of policies
  • Better Regulation
  • Registration Licensing - speedier
  • Taxation better revenues
  • Environmental Regulations better compliance
  • Transportation Police more transparency
  • More efficient Services to Citizens Businesses
  • Better Image
  • Cost-cutting
  • Better targeting of benefits
  • Control of corruption

14
Benefits to Business
  • Increased velocity of business
  • E.g Tradenet of Singapore
  • Ease of doing business with Government
  • e-Procurement
  • Better Investment climate
  • Transparency

15
Benefits to Citizens
  • Cost and time-savings
  • Certainty in getting services
  • Better quality of life
  • Ease of access of information
  • Added convenience multiple delivery channels
  • Possibility of self-service

16
Seven Principles of e-Government
17
Principle 1
  • e-Government is about
  • Transformation

18
Proportion of PPT in a computerization project
25
60
15
Process
People
Technology
19
Proportion of PPT(L!) in an e-government project
5
20
35
40
Process
People
Technology
Luck
20
Ingredients of Transformation
Department Centric Approach
Customer Centric Approach
Process Orientation
Service Orientation
Output-Based Assessment
Outcome-based Assessment
Departmental View
Integrated View
21
Issues in Transformation
  • Degree of Transformation
  • Change Management
  • External motivation
  • Following Best Practice
  • Engaging Consultants
  • Top Management Support
  • Awareness Communication

22
Principle 2
  • e-Government requires
  • A Holistic Approach

23
7 Areas of Management
24
The Four Pillars of eGov
e-Government
People
Process
Technology
Resources
25
6C Model of Implementation
6C Model
26
Front-end Vs. Backend
27
Issues in adopting a holistic approach
  • Lack of appreciation of the need for holistic
    approach
  • Complexity in Project Development
  • Time-taking
  • 5-8 additionality in overall project costs
  • Lack of expertise in adopting holistic approach
  • Lack of patience

28
Principle 3
  • e-Government requires us to overcome
  • A Number of Challenges

29
The Challenges
30
Principle 4
  • e-Government needs
  • A Systematic Approach
  • through EGRM

31
  • Failing to Plan means

Planning to Fail !
32
What is an eGov Roadmap ?
  • A set of comprehensive documents that
  • provide a vision
  • indicate a direction
  • set a pace
  • create a set of methodologies
  • lay down priorities
  • enable resource mobilization
  • facilitate adoption of holistic approach
  • in implementing e-Government

33
Why should we develop EGRM?
  • To align e-Gov efforts along the development
    priorities of the State
  • To ensure systematic approach in implementation
  • To ensure optimal utilization of scarce resources
  • To move away from champion-led approach to an
    institutionalized approach in e-Gov
  • Projects dont happen by ACCIDENT any longer, but
    by design
  • To achieve a high success rate

34
The e-Governance Roadmap
35
Example of EGRM for a State
Mining
CT
Group Applications
G2B Single Window
Works Management
Health
Env Forest
Service Delivery Infrastructure
  • Core Policies
  • Security
  • Standards
  • Capacity Building
  • PPP
  • Service Delivery
  • Language
  • Core
  • Infrastructure
  • SWAN
  • Data Centre
  • Gateway
  • e-Payment
  • Call Centre

Project Management
Welfare
  • Core
  • Applications
  • HRMS
  • IFMS
  • e-Procurement
  • GIS
  • Workflow
  • Portal RTI
  • Citizen ID

Urban CSCs
Rural CSCs
AgriPortal
Land Online
EduSat
EduPortal
e-Learning
Rural Devpt
Urban Devpt
36
Principle 5
  • e-Government necessitates
  • Change Management

37
What is Change Management?
Change Management is about managing people in a
changing environment so that business changes
are successful and the desired business results
are realized.
38
7 guiding principles of Chg Mgt
  • Senders Receivers of communications must be in
    Sync
  • Assess the levels of resistance comfort
  • Authority for change must be sufficient
    continuous
  • Value systems in the organization should support
    Chg Mgt
  • Change should be of right quantum
  • The right answer is not enough
  • Change is a process and not an event.

39
The ADKAR Model
  • Awareness of Change
  • Desire to Change
  • Knowledge of Skills
  • Ability to apply Knowledge
  • Reinforcement to Sustain Change

40
Principle 6
  • e-Government necessitates
  • Capacity Building

41
Hierarchy of Capacity Needs
  • Policy Formulation
  • Committing Resources
  • Taking hard decisions

Leadership Vision
  • Preparing Roadmaps
  • Prioritization
  • Frameworks, Guidelines

Program Development
  • Monitoring Progress
  • Inter-agency Collaboration
  • Funds Management
  • Capacity Management

Program Management
  • Conceptualization
  • Architecture
  • Definition (RFP, SLA)

Project Development
  • Bid Process Management
  • Project Monitoring
  • Quality Assurance

Project Management
42
Principle 7
  • e-Government needs
  • Top Level Sponsorship

43
Role of Leadership
  • Becoming Champions of e-Government
  • to achieve change of mindset
  • to create an environment for innovation
  • to provide adequate resources
  • Removing Barriers
  • to overcome employee resistance
  • to achieve cross-agency coordination
  • to create confidence in private sector to partner
    government
  • Taking Hard Decisions
  • to take the risks inherent in e-Government
  • to achieve effective Government Process
    Re-engineering
  • Articulating the needs of citizens businesses

44
Value of Zero !!
1
Leadership vision
Resources
Management
HRD
Infrastructure
0
0
0
,0
,0
0
0
Technology
GPR
Partnership
45
Thank You
ceo_at_nisg.org
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