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An integrative strategic framework for knowledge management

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KM speaks about creation , retention and transfer. ... KP. KP. ???? ???? ???? ? ??? : ?????? ????? ??? ?? ???? ?? ???. Knowing is: knowledge as action ... – PowerPoint PPT presentation

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Title: An integrative strategic framework for knowledge management


1
?????? ????????? ?????? ???? ?????? ???? ?
??????? ??????? An integrative strategic
framework for knowledge management
collaborative learning
  • ????? ?? ???? ??? ?????????
  • ????? ????? ?????? ???? ??? ????? ????????
  • ????? ??????? ??? ?????? ?????? ?????????
  • ?????? 1388

2
(No Transcript)
3
?????? ????????? ?????? ???? ?????? ???? ?
??????? ??????? An integrative strategic
framework for knowledge management
collaborative learning
  • ????? ?? ???? ??? ?????????
  • ????? ????? ?????? ???? ??? ????? ????????
  • ????? ??????? ??? ?????? ?????? ?????????
  • ?????? 1388

4
????? ???????
??? ??????
?????? ???????
Oraganization Wisdem
????? ??????
5
???? ????? ?????? ? ????? ?????? ????
The cycle of strategy Development and
implementation for K.M
????? ???????
?????? ???????
????? ??????
  • ?????? ???????
  • ????? ??
  • ?????? ????
  • ??????
  • - ????
  • ???????? ?
  • ????? ? ????
  • ? ?????
  • - ?????
  • ????? ? ?????? ???? ??? ???? ??(IT)
  • - ?????? ??????
  • ???????
  • ????? ?? ? ????????

6
A losing Organization9 Signs
7
?? ????? ???? ??? ????????? ???????? ???? 4 ????
BSC ?????? ???? ???? ??? ???.
8
?????? ???? ????
9
  • ???? ?????? ???? ????????? ?? ???? ??? ? ???????
    ? ???? ??? BSC ? EFQM ???? ???? ????.
  • Strategic planning has special attention
  • To
  • Learning growth

10
?????? ???? ????
11
  • ???? ??? ?????? ????
  • ???? ???? ?? ??? ?????? ? ????? ?? ????
    ????????? ????? ?? ??? ?????? ????? ?? ????
    ????????? ??????? ????? ?????? ???.
  • Moving trend from tangible assets to intangible
    assets.

12
  • ???? ???? ?????? ???? ?? ?????? ????? ????? ??
    ????????
  • ??????? ??? ??? ???!
  • People is more important

13
  • ?? ???? ???? ?????? ????? ??????? ?? ????? ????
    ?????? ???????? ?????.
  • People thinking is competitive advantages

14
  • ?? ???? ?????? ????????? ?????? ????? ???????
    ???? ??????? ????????? ?? ??????.
  • Strategic thinking

15
  • ????????? ???? ? ???? ??????? ?? ???? ????? ??
    ??? ?? ?????? ??? ???? ?? ????.

New and successful organizations speaking about
synergy continuously
16
  • Strategic management has a symbolic formula
  • ?????? ????????? ?? ????? ?????? ???? ?? ??????
    ????.

synergy


action
learning
thinking

?? ??????


???
????
???????

17
?????? ????????? ???? ?????? ?? ???? ??? ???
????? ??? strategic management has more
attention to
Strategic thinking ???? ?????????
Strategic action ??? ?????????
Strategic learning ??????? ?????????
18
  • ?? ???? ?? ??? ??? ? ?????? ???? ?? ????? ??
    ????? ? ?????? ????????? ???? ???.
  • Knowledge management is a strategic approach

19
  • ?????? ???? ???? ?? ????? ????.
  • Knowledge management has more pay attention to
    people

20
  • ?????? ???? ?? ????
  • ????? ???? ?????? ???
  • Knowledge management says
  • people is competitive advantages

21
  • ????? ??????? ?????? ?????? ???? ?? ??? ???????
    ????? ?????? ??? ???.
  • Of course these people is named knowledge
    workers.

22
  • ?? ???? ?????? ???? ?? ???? ???? ?? ?????
    ????????? ???.
  • Knowledge management says
  • Knowledge is strategic commodity.

23
????? ???? ?????? ???? ??????? ??

People
Process
IT
24
???????
Strategic thinking ???? ?????????
Strategic action ??? ?????????
Strategic learning ??????? ?????????
25
?????? ?????? ??? ?? ??????
Knowledge management
Strategic management
Strategic thinking
People
Strategic action
Strategic learning
Process
IT
26
  • ????? ????? ?? ?????? ????????? ?? ????
    ????????? ????????? ? ?? ??? ????? ?? ??? ???????
    ??????? ????? ??????.
  • Result we reach to organizational learning
    learning organizations area. Specially OL

27
  • ????? ?????? ????????? ?? ?? ???? ?????? ???? ??
    ??? ????????? ???? ???? ??????? ?? ????.
    Knowledge driven organization

28
Knowledge driven organization ????????? ????
????
KNOWLEDGE MANAGEMENT (both Explicit Tacit)
COCHING ORGANIZATION
  • Everybody is
  • Learning
  • Teaching being taught
  • Coaching being coached
  • Everybody is
  • Learning
  • teaching being taught

TEACHING ORGANIZATION
????????? ?????????
INDUSTRIAL ORGANIZATION
Evolution trend
29
Pillars of knowledge management ???? ??? ??????
????
LEARNING
LEARNING
30
?????? ???? ????
Individual
Groups
Organizational
Organizational learning
31
Boundaries of the organization learning and
organizational knowledge fields
Organizational learning
Organizational knowledge
  • Knowledge based on view of the firm
  • Learning as a knowledge processes creation,
    retention, transfer
  • Micro-processes and interrelationships between
    learning at the I/G/O levels
  • Static knowledge and knowing
  • Cognitive and behavioral aspect of learning ,
    knowledge , and knowing
  • Change in knowledge and knowing
  • OL system and infrastructure alignment between
    strategy , structure ,culture ,procedures, and
    systems.
  • Situated learning and knowing in communities of
    practice.( Cop)
  • Perspective Knowledge Management tools and IT
    solutions
  • Perspective The Learning Organization

32
???????? ??? ??? ?? ???? ?????? ???? ?
??????? Boundaries of KMOL specification
  • ??? ??? ?? ????? ???.
  • These boundaries as fluid.
  • ??? ??? ?? ???? ????? ? ?????? ??? ????? ??????
    ????? ?? ????.
  • It will be evolve as the interaction and dialog
    between members of organization.

33
????? ????? ??
  • ?? ?????? ???? ????? ?? ??? ????? ???? ?? ?????
    ?????? ?????? ???.
  • In KM we center on understanding the nature of
    knowledge as an asset.
  • ?? ??????? ??????? ????? ?? ?????? ????? ? ?????
    ???? ???.
  • In OL emphasize on process of knowledge change
    flows.

34
  • ???? ?? ???? ?????? ???? ????? ??????? ????.
  • Knowledge in KM area has static situation.
  • ??????? ??????? ????? ?? ??????? ? ???? ?? ??????
    ???? ????.???? ?? ?? ???? ?? ??????.
  • OL interest in changes and process of knowledge
    .
  • Knowledge will be moved!

35
  • ?????? ???? ?? ??? ? ??????? ? ?????? ????
    ?????.
  • OL speaks about share , generate, evaluate and
    combine knowledge.
  • ??????? ??????? ?? ????? ? ????? ? ???????? ?
    ????? ???? ??? ????? ???? ?????.
  • KM speaks about creation , retention and transfer.

36
  • ????? ????? ?? ?????? ??????? ???? ?????
    ???????? ?? ??????? ?????? ???? ? ??????? ???????
    ????? ??? ???.
  • Result there is a powerful opportunity to unify
    the insights from both the
  • OL KM

37
  • ?? ???? ??????? ???????(OL) ? ?????? ????(KM)
    ????? ?????? ? ????? ?????? ?? ???? ?? ??????
    ?????? ?? ????? ????? ? ?????? ?? ?????.
  • OLKM are intertwined in an interactive ,
    mutually reinforcing process.

38
?? ????? ? ??? ????? ?? ?????? ?????? ???? ?
??????? ??????? ???? ?????
  • ??? ?????? ???? ? ?????? ???? ??????? ?????? ?
    ???? ????(1995) ?? ??? SECI
  • ??? ??????? ??????? ??????? ?????? ? ??????? ??
    ??? ??????4I (1999)

39
Tacit Knowledge
?????? ????
??????? ????
E.K
T.K
????? ????
????? ????
Explicit Knowledge
40
Learning by doing

higher level
Lower level
KP
KP
KP
KP
k
KP
Knowledge Secondary level repository So on………
Knowledge primary level repository
41
???? ???? ???? ? ???
  • ?????? ????? ??? ?? ???? ?? ???
  • Knowing is knowledge as action

42
????? 4I ?? ???? ??????? ?????? ???? ????? ??????
??? ???
  • Intuiting
  • ????? ??? ?????? ??? ????? ??? ?? ?? ??? ????
    ???? ?? ???. ???? ??????? ?? ??? ?? ???
  • Interpreting
  • ????? ??? ??? ?? ??? ??????? ??????? ???? ?
    ?????? ?? ??? ??????
  • Integrating
  • ????? ??? ????? ?? ????????? ???? ?? ?????? ?
    ????? ?? ?? ???? ?????? ?? ?? ??????
  • Institutionalizing
  • ????? ????? ???? ??????? ?? ??? ?????? ?? ????
    ???????? ?????? ??? ????????? ?????????? ?
    ??????? ?? ??? ??????? ????

43
The Km/OL/OM model
K. Engineers
km
Organizational memory
IT Designer
Organizational learning
Impact to organization effectiveness
??? ???? ????? ? ???? ?? 2002
44
The Km/OL/OM model
Organizational intelligence
45
Integration of KM OL ???????? ?????? ???? ?
??????? ???????
Feed forward
Individual
Influence
Feedback
Interpretation
Group
Force
Institutionalization
Integration
Intuiting
Organization
Institutionalization
46
????? ????
  • ?? ????????? ???? ???? 3 ???? S.M,O.L,K.M ????
    ?????? ? ???? ????.
  • ??????? ?? ?? ???? ???? ? ????? ? ??????? ?????
    ????.
  • ???? ??? ????? (Knowledge units) ? ??????? ?????
    (CoP) ?? ??? ???? ? ????? ????.
  • ???????? ??? ???? ??????? ?? ???? ?????? ???? ??
    ?? ??? ???? ????.
  • ??????? ???????? ? ??????? ?????? ?? ????? ??????.

47
??? ?????? ?? ???? ????? ?? ??? ??? ????? ???
?????? ?????
48
??? ?????? ?? ???? ????? ?? ??? ???? ? ???????
???? ????? ? ?? ??? ?? ???? ?? ????????
49
??? ?????? ?? ???? ????? ?? ??? ????? ?? ?????
???? ????? ?????
50
?????? ????? ?? ????? ???? ????!
51
?????? ????? ??? ????!
52
???? ????? ???? ?????!
53
????? ????? ?? ???? ??? ?????? ?????!
???? ??? ?? ????? ????? ?? ????? ???? ??????? ??
???????? ???.
54
Thanks for your attention
?? ???? ?? ???? ???
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