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8th National Conference on eGovernance at Bhubaneswar


Technology Aspects. Collaboration. Interoperability Standards ... Defining Departmental Services using the Data-Standards and Linking them up to Gateway ... – PowerPoint PPT presentation

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Title: 8th National Conference on eGovernance at Bhubaneswar

  • 8th National Conference on eGovernance at
  • 3rd - 5th February, 2005

Project ManagementFrom Conceptualization to
Inter-Agency Collaboration for Effective
Dr. J.C. Mohanty, IAS Principal Secretary, IT
Communications Dept. Govt. of AP
What Citizens Want ?
  • All Govt. Services under single roof just like
    shopping in a Mall
  • To see single face of Govt.
  • To get timely services and response

How Citizens need be met ?
  • Impossible by manual method even if possible,
    expensive time consuming
  • eGov with multiple delivery channels can render
    services at a single point / door step
  • eSeva ATM, Bank, Website, Kiosks, Door Service

Single face of Government can only be achieved
through collaboration, co-operation and
integration among Govt. Departments / Private
Why Collaboration ?
  • Story from Panchatantra single stick can be
    broken easily a bundle of sticks is unbreakable
  • United we stand Divided we fall
  • 11 gt 2 value addition
  • 1-1 lt 0 outcome of conflicts
  • Road management LAY, DIG, COVER, RE-LAY, DIG, -
    classic case of wasting tax payers money.

Advantages of Collaboration
  • Better service to the public eSeva
  • Reduction in overheads eSeva, Parishkaram
  • Lower taxes in the long run
  • Better and timely decision making eProcurement
  • Greater public participation in Govt. processes

Facets of Collaboration
  • Human
  • Organizational
  • Technology

Facets of Collaboration Human Aspects
  • Employee
  • Citizen
  • Service Delivery Operator

Facets of Collaboration Human Aspects - Employee
  • Fear of losing power / resources / Know-how to be
    allayed APTRANSCO Vs eSeva
  • Inevitability to be stressed Water Works Vs
  • Change Management to sensitize them on the gains
    and how to handle technology effectively CARD,
    eProcurement, CaringGov.
  • Bring in Citizen Centric thinking CFST, CARD,
    eSeva, APOnline

Facets of Collaboration Human Aspects - Citizen
  • Effective Communication (for
    consensus building)
  • Sharing Vision
  • Sharing roadmap
  • Sharing current status
  • Coaxing them to take advantage of initiatives
    (rural eSeva)
  • Request to participate in policy making, feed
    back mechanism, sharing data/information (food
    for work, Drought Relief Program)

Facets of Collaboration Human Aspects
Service Delivery Operator
  • Important linkage between Govt. Citizens
  • Empathy with citizen SHG in West Godavari more
    successful as they are one among them
  • Resourceful
  • Credibility Citizen confidence

Facets of Collaboration Organizational Aspect
  • Leadership Political Administrative
  • Documentation
  • Process simplification Re-engineering
  • Communication
  • Co-ordination committees
  • Interaction at top level

Give First and Take Later for a win-win situation
Expect to Take First and Give Later Disaster
Facets of Collaboration Technology Aspects
  • Collaboration
  • Interoperability Standards
  • Communication
  • Speed Group Facilities
  • Cost effectiveness
  • Connectivity
  • Security
  • Avoidance of Lock-ups
  • Vendor
  • Product
  • Platform
  • Technology

Critical Success Factors in AP
  • Leadership
  • Political
  • Department Level HOD/Secy
  • Project Level Manager, DPO
  • Trust of citizens in reliability and legitimacy
    of G2C services
  • Risk Management
  • Technological PPP model
  • Socio-economic competition, expectations,
  • Effective Communication
  • Timely sharing of information
  • Excellent Co-ordination

Individual champion ? institutionalization
  • Individual Championship (Eg. Gyan Doot)
  • Single Department
  • Limited Scope
  • Motivated Individuals
  • Flexibility Adaptability
  • Limited Systematization
  • More of Informal Communication
  • Proof of concept and not so much on
  • Limited attempt to systematize the total
    operation to make the initiator redundant

Individual champion ? institutionalization (2)
  • Institutionalization
  • Multi-departmental, System driven
  • Clearly defined objectives
  • Change Management framework
  • System in place making it operable inspite of
    absence initiator (Eg. eSeva,
  • Well defined connectivity
  • Trained Stakeholders

Individual champion ? institutionalization (3)
  • How to move from Individual Champion to
    Institutionalized Solutions.
  • Boot strapping of services
  • Addition of Stakeholders
  • Tightening quality assurance
  • Integrated Information system for all
    stakeholders to document evolution process
  • Tighter feedback (CM Petition Monitoring System -
    Rajiv Pallebata)
  • E-Readiness Index and its use

How to achieve the citizens requirement of Govt.
with a Single Face ?
  • Separation of delivery channels from backend
    departmental services(eSeva, APOnline,
    Cell-based Services)
  • Providing Linkage between Delivery Channels
    Departmental Services using Unifie-X Gateway
  • Realizing Call-Center as an integrating
    mechanism Defining services based on Citizen

How to achieve the citizens requirement of
Govt. with a Single Face ?
  • Defining Government Data Elements Standards
  • Data Elements
  • Meta Data
  • Processes
  • Defining Web-services around Data Elements
  • Defining Departmental Services using the
    Data-Standards and Linking them up to Gateway

How to achieve the citizens requirement of
Govt. with a Single Face ?
  • Defining Single-Window / Choreographic service
    and making it available in the Gateway Choreo
  • Transformation of citizen requests into
    integrated services of Departments or
    Inter-departmental services

Where is AP ?
  • Moving towards institutionalization of eGov
  • Co-ordination committees Apex level (CM CS)
  • CIO cadre managing to take it further
  • Working on standards, interoperability issues
  • Sound framework in place with gateway in the
  • Steady progress in defining standards and
    achieving interoperability
  • Quick State wide Roll out after Pilot Project
    eSeva, Hyd, Municipal eSeva, RAJiv, CARD, CFST,
    Commercial Taxes, Treasuries, LRMIS reaching a
    wider population

Where is AP ?
  • 24 x 7 Call Centre Toll Free
  • Rajiv Palle bata Petition Monitoring System
    Online (CMIS) - 18,000 recd.
  • eProcurement extended to all Departments (Tenders
    worth Rs. 3000 Crores decided
    tenders worth more than Rs.5000 crores in
  • eSeva eProcurement institutionalized
  • AP broad band project finalised. Work to start
    from February 2005. 40,000 Govt. Offices and
    22,000 Grama Panchayats will be connected with
    100 Mbps with in 2 years.

Miles to go ..
  • We made a small beginning, so also many other
  • Many more areas to be covered
  • Single minded determination to make eGov
    initiatives work
  • Expect our Broadband project to revolutionize the
    use of Technology in Governance

From Cacophony to Symphony
Together let us make it happen
Thank you
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