Chapter 2 Active Listening

1
Chapter 2- Active Listening

• MGT125 Leadership Development

2
Case Study p. 20

• Please read the case study and then discuss the 4
  questions on the webboard, within your group

3
Listening

• At mercy of speaker(s) to receive information
  they deliver
• May be passive activity
• Active listening requires expending energy while
  focusing on speakers words

4
Stages of Listening Process

• Hearing
• Focusing on the Message
• Comprehending and Interpreting
• Analyzing and Evaluating
• Responding
• Remembering

5
Barriers to Active Listening

• Environmental external noises or other senses
  becoming more important
• Physiological time to think other thoughts
  while listening
• Psychological preconceived ideas, moods,
  assumptions, memories, past experiences, hopes

6
Attitude for Good Listening

• Dont ask questions/attempt to listen when ---
• Angry want to punish
• Judgmental or want to give advice
• In a hurry do not have time to listen

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Good Listening Behaviors

• Stop talking
• Lessen distractions
• Focus on the speaker
• Be neutral
• Reflect on the message
• Identify main ideas and central themes

• Judge content of message, not the delivery
• Use paraphrasing, note-taking, questions
• Dont overreact
• Give feedback
• Listen for the intent

8
Journaling Exercise

• Read and respond to pages 33-36
• Using the three questions on page 36, reflect on
  your listening self-rating scores in your
  electronic journal.

9
Journaling Exercise

• P.39 Review the list of potentially irritating
  habits. Indicate in your journal which ten habits
  you find most annoying. Also reflect on which
  habits you may possess. What can you do to shake
  these irritating listening habits?
• P. 41 Do exercises 2 and 3 under Journal
  Writing with descriptions in your journal
• (It would help if you separate each activity in
  your journal and indicate what page or question
  is being addressed.)