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2005 Conclave

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Big, hairy, clumsy, and smell like meat. Ill mannered, barbaric, hotheads. ... Women are pretty but dress immodestly. Do's and Taboo's. Don't touch heads. ... – PowerPoint PPT presentation

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Title: 2005 Conclave


1
2005 Conclave Toronto Canada June 26-28, 2005
2
Power Etiquetteyour ticket to professional
success
  • June 27, 2005Presented byDANA MAY CASPERSONTHE
    POWER ETIQUETTE GROUPSanta Rosa CA
    www.PowerEtiquette.com

3
Manners are courtesy and thoughtfulness in
action.
  • Dana May Casperson

4
Power Etiquette Tools
  • Handshake
  • Proper Introductions
  • Electronic Communication
  • Phone-ittude
  • Wardrobe
  • Dining Skills
  • International Understanding
  • Personal Style

5
Manners are 80 common sense and 20 kindness.
6
Power Etiquette What You Dont Know Can Kill
Your Career
7
Power is nothing unless you can turn it into
influence.
  • Condoleeza Rice

8
Tips for Professional Success
9
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10
The Handshake
  • Facing
  • Allow 14-18 space bubble
  • Smile

11
Introductions
  • Are about
  • Honor and Respect
  • Mention higher
  • ranking person first
  • Mention senior persons name first
  • Use first and last names

12
Avoid being an Online Knucklehead!!
13
Answer e-mail
  • Check daily.
  • Respond within 48 hours.
  • Start your reply message at the top.
  • An E-message is public.

14
Netiquette Tips
  • Dont use all CAPS.
  • Fill in the subject line.
  • Avoid emoticons ? ? ) (
  • Avoid colored script text.
  • Use return receipt only when necessary.
  • Do not indent. Leave a space between paragraphs.
  • Do not give out personal contact information w/o
    permission.

15
Ignorance is not bliss!
16
Plan Your Wardrobe
  • Determine your body type and lifestyle needs.

17
Grooming is noticed!
18
SMILE LAUGH
  • A smile can brighten an otherwise dull day for
    someone! Use yours often!

Laugh each day.
19
Body Language
  • Your posture speaks louder
  • than your words.

20
Words, Words, Words
  • The power of your words
  • cannot be measured.

21
  • One kind word can last
  • a lifetime

  • From a fortune cookie

22
Dining with Confidence
  • Entertain clients and enjoy a great meal,
    interesting conversation, and seal the deal at
    the meal.

23
70 of all business is finalized at the dining
table.Are you prepared to be your professional
best?
24
Plan ahead
  • Select location carefully
  • the restaurant and table location
  • Arrange for payment before the meal
  • Order easy to eat food
  • Enjoy the conversation
  • Leave time for business talk

25
Where do you seat your guests?
H
H
G
Friendly
G
G
H
H
Friendly but awkward
Awkward eye contact
H
G
H
H
G
Confrontational
Convenient eye contact
26
Seating arrangement
2nd
4th

H
1st
3rd
2nd
3rd

H-1
H-2
1st
4th
27
Seating Arrangement
8th
7th
5th
6th
3rd
4th
1st
2nd
H
Host needs to see all guests be
able to signal the wait staff.
28
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29
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30
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31
International
  • Etiquette Protocol

32
Thailand
33
Thais view Westerners as
  • Big, hairy, clumsy, and smell like meat.
  • Ill mannered, barbaric, hotheads.
  • Talk too loud lose their tempers.
  • While friendly, they care more about facts,
    figures profits.
  • Women are pretty but dress immodestly.

34
Dos and Taboos
  • Dont touch heads.
  • Dont show feet.
  • Speak quietly, walk softly, gesture gently.
  • Listen and Wait.
  • Physical space, social space.
  • Respect Monarchy.
  • Honor religious protocol.
  • Youre Nobodys Great White Rajah.

35
Dress Appearance
  • Personal hygiene and cleanliness are valued.
  • Clothing is a measure of status.
  • Wear conservative dark business attire (not
    black).
  • Temple protocol.
  • No tank tops or shorts

36
France
37
The French see Americans as
  • Naïve.
  • Conformists (all wear jeans sneakers).
  • Carry backpacks.
  • Are boring (because they always smile).
  • Uniformed about the world.
  • Loud.
  • Money hungry.
  • Obsessed with physical fitness.

38
Tips for negotiating with the French
  • Be totally prepared.
  • Mention you have looked elsewhere.
  • Never take notes.
  • Try flattery.
  • Be tactful.

39
Theres a whole lot of shakin going on in France
  • Shake hands often.
  • When entering a room .
  • When leaving a room.
  • With everyone you meet.

It shows respect and personal recognition. Always
accompany the handshake with a personal greeting.
40
Puerto Rico
41
Although Puerto Rico is part of the USA, it is a
country of its own.
It has more of a Caribbean
culture than mainland USA.
42
Business Cards
  • Given after the handshake.
  • Have USA country code with telephone number.
  • Take time to read it before putting it away.

43
Gestures
This means 2
Never point
44
OK gesture
  • In USA means A Okay.
  • In Latin America means Screw You.
  • In France means zero or worthless.
  • In Japan means money.

45
Dont Touch in
  • Japan
  • USA Canada
  • England
  • Scandanavia
  • Australia
  • Estonia

46
Touch in
  • Middle East countries (not mixed gender!)
  • Latin countries
  • Italy
  • Greece
  • Spain Portugal
  • Some Asian countries

47
Middle ground for Touch
  • France
  • China
  • Ireland
  • India

48
World Trade PressNovato CA
49
Power Etiquette
  • The power skills for you to open doors that
    money cannot.

  • Dana May Casperson

50
The Power Tips for Making Etiquette Your Ticket
to Success
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