NETIQUETTE

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NETIQUETTE
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NETIQUETTE
Instructors
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Before We Start
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GOALS

• Learn email etiquette technology trends in
  online communications

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GOALS

• Improve communications so that they are received
  favorably. Perception is the only reality online.

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GOALS

• Learn tips for communicating with AYSO
  volunteers.

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Why is email used?
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What are some examples when e-mail could be used
rather than another form of communication?
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Lets discuss some examples when email should not
be used as an AYSO volunteer.
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Email can create unintended emotions
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Why does email create emotions?
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Start With A Greeting

Start your email with Hello, Hi, Dear, Greg or
any other polite greeting.
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Avoid TUI

• What is TUI?

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• Typing Under the Influence

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Avoid TUI

• I READ YOUR EMAIL AND YOUR IDEA IS JUST PLAIN
  STUPID !!!!!!!!

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Avoid TUI

• I read your email and there are some items we
  should probably discuss. Whats the best time to
  call you?

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Email isnt always the answer
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The Subject

• To greg_at_gregs_email.org
• Subject In regards to the email you sent me
  yesterday I need to chat with you about the
  second paragraph
• Call Me

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The Subject

• To greg_at_gregs_email.org
• Subject I Read My Email Tonight.
• __________________________________
• Call Me

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The Subject

• To jim_at_jims_email.org
• Subject Concerning The Subject Lines On Your
  Emails
• __________________________________
• Lets ask the class

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How Should Your Email Look?

• Use proper spelling, grammar, punctuation.

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How Should Your Email Look?

• To greg_at_gregs_email.org
• Subject Proper Grammar Punctuation in Emails.
• Y is using praper spell sew important. I think U
  R making 2 much of the formal stuf here ( but
  that is my thaught sew if U R sure I do it from
  now on )

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How Should Your Email Look?

• Email is funny sometimes what you say isnt
  read the way you intended.

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How Should Your Email Look?

• To jim_at_jims_email.org
• Subject The Soccer Game You Officiated Today
• Jim
• I watched the game you officiated today. You
  kicked.
• Your Pal Greg

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How Should Your Email Look?
I have no idea what Greg means by this email. I
dont recall kicking the ball today
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How Should Your Email Look?

• Spell checking is a must, but it doesnt catch
  everything. Some words are spelled correctly but
  they arent the right word.

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How Should Your Email Look?
Well its great he thought they had me for dinner
some compliment!

• To jim_at_jims_email.org
• Subject The Soccer Game You Officiated Today
• Jim
• I watched the game you officiated today. You
  were supper.
• Your Pal Greg

Well supper is a word and spell check says its ok
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How Should Your Email Look?

• Use templates for frequently used responses

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How Should Your Email Look?

• To jim_at_jims_email.org
• Subject The Soccer Game You Officiated Today
• Jim
• I watched the game you officiated today. Great
  Job!
• Your Pal Greg

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How Should Your Email Look?

• To greg_at_gregs_email.org
• Subject Re The Soccer Game You Officiated Today
• Greg
• I appreciate your kind words. Its always good
  to hear that you liked my officiating.
• Your Friend Jim
• Insert Template

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Netiquette

• Answer Swiftly

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Netiquette

• Answering Swiftly
• Avoids Upsetting People

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Netiquette

• DO NOT TYPE IN ALL CAPITAL LETTERS!!

It may offend
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Netiquette

• Be careful in selecting font colors

It may offend
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Netiquette

• Be careful when using bold fonts

It may offend
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Netiquette

• Be careful not to send large attachments unless
  its ok with the recipient

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Netiquette

• Be careful not to forward any suspect email it
  may contain a virus

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Netiquette

• Be careful with what you send in an email.
  Email is not appropriate for all messages.

Emails are not completely private
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Netiquette

• CAUTION! Use of this button can have unintended
  consequences.

Reply to All
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Netiquette

• Use a signature line that identifies you and
  your AYSO position

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Sample Signature

• Greg Gaunt
• Regional Commissioner
• Salt Lake City, Utah

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Netiquette

• Be careful when using colored text and
  background colors or images

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Netiquette

• Be careful when using colored text and
  background colors or images

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Netiquette

• Read your email before
• you send it

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Netiquette

• Reed Yoar Email B4
• You Sends It
• Thanks Jim!

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Take care with abbreviations and acronyms.
Netiquette
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All new parentsWe will have a parent
orientation meeting on 2/20/09 at the H.D.P.A. at
700 p.m. The RC, RCA, RRA, CVPA, AD and ACA
will be at this meeting.
Netiquette
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Avoid negative words in emails.
Netiquette
NO!
In no way!
NEVER!!!!!
Absolutely Not!
Unless you mean them
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What is the difference?
Netiquette

• NO!
• No

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Conclusion

• As a conclusion, raise your right hand and
  repeat after me.

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Unwanted Email

• I will not forward any joke, chain letter, or
  unimportant email to AYSO volunteers without
  their permission.

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Unwanted Email

• I understand that most people have seen these
  emails many times and find them annoying

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Unwanted Email

• I know that forwarding these humorous emails
  may offend or upset others who do not share my
  sense of humor or opinions.

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• There are four ways, and only four ways, in
  which we have contact with the world. We are
  evaluated and classified by these four contacts
• What we do, how we look, what we say, and how we
  say it.
• Dale Carnegie, (1888-1995) American Educator

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Questions?
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Section Conference CD

• A summary of all the tips covered in this
  workshop is included on the Section Conference CD

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The End
We got a kick out of teaching this workshop We
hope you enjoyed it!