Capacity Building for Nation Wide eGovernance Project

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ASSOCHAM NATIONAL SUMMIT e-GOVERNANCE FOR 10
GROWTH Friday 14th July, 2006
Capacity Building for Nation Wide e-Governance
Project 14 July 2006 Dr. Anurag Srivastava,
Vice President Wipro Ltd.
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E-Governance Impacting Growth Rate
e-Governance involves lot of other aspects, apart
from IT.
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Success Rate of e-Governance Projects
Inspite of numerous experts and people deployed,
the success rate is less than 24!!!!
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Key Reasons for the Failures

• TECHNICAL AREAS
• Applications being developed do not plan for
  interoperability/ scalability- lack of common
  standards and frameworks
• Core Infrastructure needs to be conceptualized
  and developed
• Requires focus on having a common infrastructure
  for all the departments / synergies

• PROJECT MANAGEMENT ISSUES
• Need for a Project Oriented Approach - following
  a time based approach for e-Governance projects
• Project Management processes have not been
  institutionalised
• Lack of Institutionalised project reviews

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Key Reasons for the Failures

• CHANGE MANAGEMENT / SOFTER ISSUES
• E-Gov perceived as infringement to turf areas
• Most of the employees are working on these
  projects apart from other responsibilities
• Person dependent initiatives - Change of key
  individuals results in loss of all the effort and
  initiative taken earlier
• Government Process Re-engineering Change
  Management
• Common standard applications (like HRMS,
  e-procurement) which could be used across
  departments, are not used

• FINANCIAL AND MANAGERIAL ISSUES
• Funding and financial sustainability of the
  projects
• Lack of readily available support to the Line
  Secretaries for initiating and sustaining
  e-Governance projects

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Capacity Building - Core Factor Impacting the
Success
The Core factor impacting the success is - NOT
ENOUGH CAPACITY BUILDING TO manage the
e-Governance Projects
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Wipro Capacity Building

• Wipro was engaged to study the existing
  e-Governance initiatives, plan for the
  e-Governance Roadmap and suggest Capacity
  Building measures for various departments in the
  following States
• Gujarat
• Haryana
• Jammu Kashmir
• Nagaland
• Sikkim
• Tripura
• Manipur
• Orissa
• Tamil Nadu
• Chhatisgarh
• Kerala
• Andaman Nicobar
• Karnataka
• Bihar (WIP)
• Uttaranchal (WIP)

Based on our experience with the above State
Governments, a structured approach for capacity
building is detailed out subsequently.
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Approach for Identifying Capacity Building
Requirement
The Capacity Building requirement is identified
through the following approach
Enablers
e-Governance Roadmap (eGRM)

• Socio-Economic Assessment
• Development Governance Priorities
• Political vision
• Benefit to citizen
• Economic Benefit
• e-Readiness
• Complexity
• Fund availability

Initiatives at Deptt. Level
Initiatives at Govt. level
Strategy Blueprint
e-Gov Vision
Needs of Govt.
Capacity Building Roadmap (CBRM)
e-Governance Mission Team Composition Structure
Structure Institutional Framework
Detail Project Report (DPR) for Capacity Building
Capacity Building should meet the requirements of
the e-Governance Roadmap .
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Requirement of Capacity Building Diff. levels
Capacity Building requirement is felt at various
levels. From vision to execution level.. A
robust institutional structure is mandatory to
address the CB needs
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Proposed Institutional Framework for State Govt.
.. A typical Institutional Structure for Capacity
Building in Central State Govt.to address CB
needs at all the levels
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State e-Governance Council

• e-Gov Advisory Council to be preferably headed
  by the top political leadership and should
  provide vision and direction to the initiative
• Members of the Council to consist of eminent
  people from the industry / region

e-Gov Council to provide leadership and vision
for the e-Governance Plan
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State Apex Committee
Indicative (State Govt.)
Apex Committee to provide strategy to achieve
policy direction and oversee the e-Governance
program ensure inter - departmental
co-ordination
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Role of e-Gov Mission Team

• E-Gov Mission Team would do the groundwork for
• Providing an overall
• Direction
• Standardization and
• Consistency
• Resolve all issues pertaining to
• Interdependencies
• Overlaps
• Conflicts
• Standards
• Overarching architecture, Security
• Legal aspects, etc.
• Assist Project Team in accessing external
  competencies

E-Gov Mission Team would function as the
secretariat of the Apex Committee
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Role of Project Team
Assistance from e-Gov Mission Team Envisaged

• Project Development
• Project proposal preparation
• Financial sustainability
• Manage Project Implementation
• BPR
• Software
• Hardware
• Networking
• Quality assurance
• Change management
• Data entry
• Operation Maintenance

Project Team would service the Department
Secretary/HOD (and/or any departmental committee
formed) for carrying out the e-Governance
project.
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Capacity Building Mix of Govt. Non Govt.
Though there is no rightmix for the Govt. and
non-Govt. personnel in a CB approach, the
objective should be to build a Team of inhouse
experts
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Composition of e-Gov Mission Team
Indicative (State Govt.)
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Capacity Building - Elements (Process Tools)
Change Management
Technology
Financial Management
Program Management

• Process
• Information Management
• Information Security Audit Compliance
• SEI CMM
• COBIT
• Tools
• CASE Tools
• Functional Point Analysis

• Process
• Cost Benefit Analysis
• Ratio Analysis
• Budgeting Monitoring
• Costing
• Tools
• Financial Modelling
• PPP Models

• Process
• Risk Management
• Performance Evaluation
• Project Plan Monitoring
• Change Control
• Tools
• Web Based Management Tool
• MIS Templates

• Process
• Issue Resolution
• Conflict Management
• Knowledge Management
• Communication Plan
• Tools
• Benchmarking
• Balanced Scorecard

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Key Issues that Need to be Debated

• Internal capacity having appropriate skill-sets
  and aptitude
• Sourcing personnel from the private sector
• Public Private Partnership framework
• Institutional Capacity building framework
• Political bureaucratic commitment
• Training intervention constraints and
  facilitating factors

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Thank you
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