Coventry

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Coventry Partnership Outcome Based
Accountability Facilitators Workshop July 2nd
2008 St Peters Community Centre
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Facilitators Workshop

• Jos Parry
• Assistant Chief Executive
• Coventry City Council

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What is OBA?Why is it important?

• Structured way of thinking and taking action
• Focus on improving outcomes
• Communities
• Programmes
• Starts with ends and works backwards to means

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How can it help?

• Moves from talk to action quickly
• Simple and useful
• Plain language and common sense
• Inclusive of agencies, individuals and
  communities
• Problem solving approach
• Minimum paper!

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Importance of language

• Using plain language and avoid jargon
• Agreed by all involved
• Avoiding the language trap

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THE LANGUAGE TRAPToo many terms. Too few
definitions. Too little discipline
Benchmark
Result
Outcome
Modifiers Measurable Core
Urgent Qualitative Priority
Programmatic Targeted
Performance Incremental Strategic
Systemic
Indicator
Goal
Measure
Objective
Target
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Measurable, urgent, systemic indicators

• f

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Definitions
RESULT or OUTCOME
A condition of well-being for children, adults,
families or communities.
Children born healthy, Children succeeding in
school, Safe communities, Clean Environment,
Prosperous Economy
INDICATOR/BENCHMARK/SUCCESS CRITERIA
A measure which helps quantify the achievement of
a population result.
Rate of low-birthweight babies, Rate of high
school graduation, crime rate, air quality index,
unemployment rate
PERFORMANCE MEASURE or INDICATOR
A measure of how well a program, agency or
service system is working.
1. How much did we do? 2. How well did we do
it? 3. Is anyone better off?
Customer Results
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Population accountability
Population vs. performance accountability

• for whole populations in a geographic area

Performance accountability
for organisations, programmes and projects
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Population accountability- outcomes for
children, families and communities

• Healthy births
• Healthy children and adults
• Children ready for school
• Children succeeding in school
• Young people staying out of trouble
• Stable families
• Families with adequate income
• Safe and supportive communities

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Performance accountability
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From ends to meansFrom talk to action

• Outcomes
• Success Criteria
• Performance Indicators

Population
ENDS

Performance
MEANS
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Leaking Roof(Outcome-based thinking in everyday
life)
Experience
Inches of Water
Measure
Story behind the baseline (causes)
Partners
What Works
Action Plan
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Seven key questionsgetting from talk to action
Population e.g. Under 5s
Result Children enter school healthy and ready
to learn
Target

• Indicators
• __________________
• __________________
• __________________
• plus data development agenda

Baselines
Trend
Story behind the baselines The causes, the
forces at work, the epidemiology
Partners with a role to play Public and private
sector, individuals and agencies
What works what would it take to turn the curve
in this community?
Action Plan and Budget what do we intend to do

multi-year action plan performance measures
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If you do what you always did,you will get
what you always got.
Trying hard is not good enough..
Kenneth W. JenkinsPresident, Yonkers NY NAACP
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Facilitators Workshop

• Marc Harder
• Programmes and Projects Team Manager, Children,
  Learning and Young People
• Coventry City Council

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The Importance Of Data

• Results business (sporting analogy)
• What is the context?
• Knowing your killer PIs
• Interpretation reading or understanding data?
• Importance of secondary data
• Asking the so what? question
• Making data accessible to all

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Some curves seem impossible to turn!
August
Christmas
Easter
End of season
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Position in league
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Some curves seem impossible to turn!
August
Christmas
Easter
End of season
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Position in league
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The Importance Of Data

• Results business (sporting analogy)
• What is the context?
• Knowing your key performance indicators
• Interpretation reading or understanding data?
• Importance of secondary data
• Asking the so what? question
• Making data accessible to all

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Data book
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Benefits of good data

• Tells you whats going on!
• Draws others in
• Saves duplication of effort
• Leads to better decision making
• Value for money / lever for resource

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Questions to ask myself

• (in addition to the 7 performance accountability
  questions)
• What are my unit costs?
• Should I use a dipstick or tracker?
• Qual or quant focus groups or surveys?
• Absolutes or percentages?
• Whats important for me to focus on?
• bottom right hand box
• OUTCOMES NOT PROCESS
• or busy ness!

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Drug/Alcohol Treatment Programme
Quantity
Quality
How much did we do?
How well did we do it?
Percent ofstaff withtraining/qualification
Number ofpersonstreated
Effect
Effort
Is anyone better off?
Number of clientsoff alcohol drugs - at
discharge - 12 months after discharge
Percent of clientsoff alcohol drugs - at
discharge - 12 months after exit
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Turning the Curve Exercise 1

• Nominate a timekeeper, facilitator, scribe and
  reporter
• One data set per group
• Who are the partners?
• Story behind the baseline?
• What actions would make a difference?
• Feedback
• Identify three things that could be done that
  would really make a difference
• Including one low cost/zero cost idea
• Plus one off the wall /out of the box idea
• four in total

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Facilitators Workshop

• Sheila Bates
• Childrens Champion
• Coventry City Council

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Facilitation Top Tips

• This is a fun process that gets results as long
  as the facilitator takes charge
• Identify a time keeper, scribe and reporter
• Stick to the timings and order of questions-it
  impacts on the end result
• Wearing two hats is vital for delegates-have a
  mental list of appropriate stakeholders
• Stay on track
• Be proactive and challenge
• Dont forget to ask questions of all represented
  at the table
• Be clear about what an outcome is as opposed to
  an output

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Coffee Break
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Facilitators Workshop

• Group Work

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Exercise 2

• Another Curve to Turn
• Choose a different
• Facilitator
• Time-Keeper
• Scribe
• Reporter
• Repeat the exercise incorporating learning from
  the morning.

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Facilitators Workshop

• Janice Nichols
• Head of Neighbourhood Management
• Coventry City Council

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Making a Difference

• Jan/Phil Please add in here your slides which
  should demonstrate the actions taken since the
  workshop and the outcomes that are being
  achieved/aimed for - i.e. what difference did
  the process make to local people in Hillfields?
• Think about
• new working arrangements
• involvement of groups / residents new
  partnership approaches
• outcomes
• Challenges and barriers to progress what is
  being done to overcome them
• How the workshop helped
• Please try and avoid providing a list of
  stand-alone actions as they may not be making any
  difference to local people

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Facilitators Workshop

• Lesley Sigston
• Alcohol Harm Reduction Co-ordinator and
  Commissioner
• Coventry City Council

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Making a Difference Promoting Safe and Sensible
Drinking in Coventry

• After the 2006/7 Needs Assessment was completed,
  it was apparent that areas of baseline data and
  vital action points had yet to be identified.
• Following the workshop in April, we were able to
  add some of the original action points raised on
  the day to the action plan that now accompanies
  Coventrys first Alcohol Harm Reduction Strategy
• These outcomes effect local communities and
  service providers, both directly and indirectly.
• The success of these actions will depend on a
  variety of existing challenges and natural
  barriers.
• These actions have been instrumental in
  developing new work programmes for key
  partnership agencies

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Making a Difference Promoting Safe and Sensible
Drinking in Coventry

• The 4 key themes of the Alcohol Harm Reduction
  Strategy

Young People
ACTION PLAN
Licensing and The Alcohol Industry
Crime and Community Safety
Treatment and Care
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Making a Difference Promoting Safe and Sensible
Drinking in Coventry

• Young People
• It was apparent from the work produced
  during the workshop, that positive actions,
  consultation and involvement, training and
  information were key elements in tackling the
  issues around alcohol misuse among young people.
  Many delegates recognised the links made between
  alcohol, drugs, teenage pregnancy and ASB.

• Crime and Community Safety
• An overall need to promote Coventry as a
  safe city, raising the awareness of local
  communities and supporting campaigns that were
  hard hitting were highlighted. Collaborative work
  processes and use of local legislation to
  enhance existing enforcement.

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Making a Difference Promoting Safe and Sensible
Drinking in Coventry

• Treatment and Care
• A recognition of the need to focus
  treatment within the community, with resident led
  initiatives. Extend the level of training across
  all health professionals. Definition of the care
  pathway and a robust method of sentencing for
  alcohol related behaviour with alcohol referral
  courts.

• Licensing and The Alcohol Industry
• The attitude of retailers and the education
  of local councillors as to licensing regulations
  was highlighted. Improved areas of communication
  and continued use of the Best Bar None and
  Pubwatch Scheme.

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Learning points

• Focus on things that need to be addressed
• Harness the passion
• The OBA sweet shop
• Works well at strategic level obesity strategy
• Works even better at operational level
  Hillfields cleaner, greener
• Practical solutions
• Immediate actions

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Next steps

• Keep sampling the sweeties
• Continue to develop work with childrens services
  and c_at_yp commissioning board
• Action plans for promoting safe and sensible
  drinking and cleaner greener Hillfields
• Progress reports to Local Public Service Board
• Grow the approach for the Local Area Agreement
• Report card format
• Infiltrate!

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Thank You

• Enjoy your lunch!