NASSCOM Quality Forum

1
NASSCOM Quality Forum

• June 3, 2005

2
Agenda

• Staffing
• Competency Development
• Continuity
• Coverage
• Diversity

3
Staffing

• 1. Standard job descriptions
• 2. Campus hiring opportunities
• 3. Lateral hiring profiles
• 4. Internal recruitment incentives
• 5. Career growth options
• 6. Alternate engagement models

4
Competency Development

• 1. Third party training programs
• 2. Internal / external certification programs
• 3. Structured job enrichment

5
Continuity

• 1. Role based training
• 2. Knowledge management initiatives
• 3. Recurring assessments
• ??? With 40 growth and 20 turnover at the end
  of the third year the original staff is down to
  1/3. And has moved up a level!!!

6
Coverage

• 1. Staff augmentation -onsite/offshore
  domestic/international
• 2. Technology consulting
• 4. Quality consulting
• 5. Alternate business engagements

7
Diversity

• 1. Many QMSs - Multiple large ODCs / DDFs
• 2. One QMS - Many standards
• 3. Associated frameworks - Business Excellence,
  P-CMM, ISO 14000, BS 7799, BS15000, SA8000,
  customer specific frameworks. (plurality of
  categories and terminology)

8
Thanks