Alonzo Short, President and COO, LTG' USA Ret'

1
The Value of the Mentor Protégé ProgramTo Small
Business Development

• Alonzo Short, President and COO, - LTG. USA
  (Ret.)
• Houston Associates, Inc.
• March 15, 2004

2
How has the Mentor Protégé Program been of Value
to HAI?
Corporate Goals
Outcome Since MPP Inception
MPP Agreement Actions

• Improve Customer Satisfaction

• Scale Corporate Infrastructure

• Retention of Existing Customers None Lost

• Develop Roadmap for ISO 90012000 Registration

• Expected Registration in April 2004

• Improve Product Quality

• Increased Number of Certified
  Personnel in Critical
  Technologies

• Provide Training in Critical Management and
  Technical Areas

• Ensure Technically Proficient Staff

• Focus Organization on Our Core
  Competencies

• Added to Multiple Contract Vehicles Capitalizing
  on our Capabilities

• Assign to SAIC Group with Similar Core
  Competencies

• Revenue Growth

• Approximately 50 Growth

• No Specific Actions

3
Scaling Corporate Infrastructure
Customer Satisfaction
Personnel Growth
(est.)
Ability to Fully Support Customer
Expectations Staffing, Technology, Cost, Schedule
4
Quality Improvement
Providing Proof of Your Organizations Commitment
to Excellence
5
Technical Proficiencies
Voluntary Attrition

• Increased Numbers of Certified Personnel
• Focus on Future Needs
• Allows Improved Allocation of Overhead Dollars,
  i.e. Business Development/Marketing

• Increased Training Supported a
  Reduction in Voluntary Attrition
• Currently 3 vs. a 12 Industry
  Average
• Retention of Customer Domain Knowledge and
  Expertise

Personnel Trained/Skilled in Supporting Your
Customers Technical Challenges
6
Market Focus
Creating an Environment to Grow Your
Organizations Core Competencies
7
Bottom Line Revenue Growth

• No Specific Commitments to Growth, But!
• Growth Based on the
• Corporate Infrastructure
• Quality Improvements
• Technical Proficiencies
• Market Focus

Revenue Growth
Address All Aspects of the MPP Agreement and
Increase Your Probability for Success
8
In Summary

• The MPP is Full Duplex!
• You need to Make the Commitment,
• Assign the Resources, and Foster a Cooperative
• and Collaborative Relationship with Your Mentor!