Odyssey/ TeleVantage Power Dialer

1

2

Links all other components together
Provides the dialing and CPA
Provides Agent Link to Dialer and Goldmine
Provides Numbers for Dialer to dial
The Super Dialer has been tightly integrated into
TeleVantage For optimum dialing capabilities.
3
(No Transcript)
4
Super Dialer Administrator Login
The Super Dialer Admin allows the agent to login
(allows agent individual tracking) reduces
administrative effort and streamlines the
process. This uses the SAME LOGIN as your
TeleVantage.
5
Super Dialer Administrator Main

• View/Edit Global DNC
• View/Edit Custom Filters
• Quick Link to reporting module
• Configure Super Dialer Administrator Settings
• Quick Toolbar links to all Administrator
  Components
• (allows quick and easy access for administrator)

6

• Add/Remove/Search Do Not Call Numbers
• Import And Export DNC List

7

• Build Custom Filters
• View Filters built in Goldmine or other DB
  Application

8

• Run reports based on dialing statistics, agent
  performance and call progress results collected
  by the Super Dialer System

9

• Set database connectivity settings

10

• Update Agent settings and Sync with Dialer
  Engine
• Launch Agent Monitor Module
• Launch Super Dialer Dialer Client
• Launch Super Dialer Dialer Administrator

11
Set Agent Name, Station, User Settings for
Productivity
12
This is the Agent Monitor that allows you to view
ALL Agents, Agent Status, and Productivity
13

• Create New Campaign
• Open Existing Campaign
• Manage Campaigns

CAMPAIGN MANAGEMENT is about Dialing Choices and
Productivity There is no limit to the number of
campaigns that you can Have on Super
Dialer. Super Dialer can run on Analog trunks or
digital PRI, your choice
14

• View both active and inactive campaigns
• Activate and De-Activate Campaigns
• Unlimited campaigns available

15
Ability to recycle filter when dialing numbers
get low Quick View of numbers left to dial and
agent status Quick Glance at campaign and Agent
Statistics on every campaign Ability to run
multiple campaigns at one time
16

• Set pre-built Goldmine Filter to specify which
  numbers the campaign will dial. (Avoids having
  to build filters in Goldmine, works direct)
• Ability to set multiple filters and start/stop
  times.

17

• Ability to record calls from the Controller Bar

18

• The Librarian allows an agent to leave a message
  on an Answering Machine or Voice Mail with the
  click of a button

19
The Librarian allows you to select from a list of
recordings that you have Made to leave a message
on an answering machine or Voicemail. As soon
As you select the message and click transfer,
you can hang up and go To the next call.
20
There are 4 versions of Super Dialer.

• Simple Dialer w/ Controller Bar Only (Our version
  of Smart Dialer)
• Super Dialer with Goldmine Software
• Super Dialer with Touchpoint Web Agent
• 4. Super Dialer with Custom or 3rd party
  Database CRM System such as Microsoft CRM

21
VERSION 1 SIMPLE DIALER w/CONTROLLER BAR

• The Controller Bar is the heart of the Super
  Dialer Engine. All dialing is controlled from
  here, and as soon as the agent hangs up the
  phone, the next call is sent to the agent. Agent
  can record, wrap, break, make manual calls and
  use the Librarian.
• The phone numbers are imported (unlimited
  campaigns) into the dialer. The dialer goes
  through the list in a top down fashion. As soon
  as the dialer goes through the list, you have to
  re-import the list to call again. (Simple dialer
• only)
• The Simple Dialer nor your Agent has any
  abilities to disposition the call. The
  exported/imported list is tagged as processed
  calls. If you are needing to track all calls,
  and their dispositions such as Do Not Call, Call
  Back, etc) you will need to choose one of the
  SUPER DIALER models.

22
VERSION 2 w/GOLDMINE
23
Our TouchPoint Text Editor allows you to build
any kind of Script, and insert HTML, along with
Web Pages, unlimited Links, and data
VERSION 3 W/TOUCHPOINT AGENT
24
Insert frames, boxes, buttons, and links to other
pages fast and easy
25
Logical branching for additional scripts and
pages..
26
Allows you to define your own jump buttons,
fonts, and grids!!
27
True HTML Web Script EDITOR
28
Set your own Fonts!
29
(TOUCHPOINT AGENT EXAMPLE)
Our Web Agent allows full customization, uses SQL
database, and can connect to the web if desired,
as well as remote agents.
30
(Example of Script for TouchPoint Agent)
31
(No Transcript)
32
Start page for script takes place each time a
call is transferred to an agent. This screen is
totally customized to your specific needs
(Example of Script for TouchPoint Agent)
33
Start page for script takes place each time a
call is transferred to an agent. This screen is
totally customized to your specific needs
(Example of Script for TouchPoint Agent)
34
VERSION 4 W/CUSTOM APP NOTE CONTROLLER BAR
35
CALL FLOW DIAGRAM FOR SUPER DIALER w/3rd party
database software
PSTN
Step 3. Pops record on Workstation for Agent
Step 4. When agent hangs up call, Dialer
automatically makes next call and process repeats.
Step 1. Dialer makes call (initiated by Agent
and Sent from Database (using Phone Number as
Common Integer)
TV PBX W/Super Dialer
Odyssey Database
THIRD PARTY DATABASE Software
Step 2. When the call is connected to the agent
we send the phone number to Workplace as a unique
identifier.
Note Odyssey pulls numbers To be dialed from the
Workplace Database.
WP DB
36

• REPORTS

Super Dialer can utilize the TeleVantage existing
report module to report all statistics. Super
Dialer also offers our own reporting module for
agent and campaign Statistics.
37
There are 4 versions of Super Dialer.

• Simple Dialer w/ Controller Bar Only (Our version
  of Smart Dialer)
• (This version sells for 3,995.00) Site
  License) (if all you want to do is run through a
  list without updates or results, this will do it.
  For connectivity to databases, see Versions 2,3,
  or 4)
• Super Dialer with Goldmine Software
• (3,995 for 1st 4 agents, 500 per agent
  thereafter, Goldmine extra)
• Super Dialer with Touchpoint Web Agent
• (3,995 for 1st 4 agents, 500 per agent
  thereafter, includes Touchpoint Agent)
• 4. Super Dialer with Custom Database
• (3,995 for 1st 4 agents, 500 per agent
  thereafter, includes integration to your DB)
• Integration pricing is subject to
  professional fees
• All databases use SQL as backend
  database
• 20 annual maintenance applies on all models

38
U.S. INFOTEL CORPORATION [phone] x
200 Email sales_at_usinfotel.com www.usinfotel.com