Knowledge Map

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Knowledge Map

• K-Map Definition
• A representation of concepts and their
  relationships
• Part of the organize activity of the KM process
• The end product is a directory of the
  enterprises knowledge assets
• A navigational aid that enables a user to home in
  rapidly on the desired concept, and then follow
  links to relevant knowledge sources
• K-maps model explicit information about people,
  processes and their information objects, plus the
  relationships among these elements
• One of the most difficult knowledge management
  tasks

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Knowledge Map

• K-Map Benefits
• It enhances the ability to find or discover
  knowledge
• Associating knowledge assets to enterprise
  terminology, information needs and priorities
  pre-determines their relevance and relationships
• K-map remove irrelevant information from users
  path
• It adds human value to knowledge
• Associating information content from multiple
  sources and identifying experts within a shared
  context links their credibility and relevance
• Reduce user time to validate information and to
  assemble a critical mass of information
• It translates information into a social context
• The ability to search and find knowledge content
  using familiar terminology stimulates
  collaboration and the formation of work
  communities

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Knowledge Map

• A well-designed K-map increases the usability and
  value of knowledge
• It stimulates collaboration and teamwork in the
  enterprise
• Enterprise should not underestimate the efforts
  required to build a robust K-map
• Enterprise must make the necessary investments of
  time, people and money
• To evaluate and map how knowledge is used in the
  enterprise,
• To associate knowledge content from multiple
  sources
• To identify experts

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Knowledge Map

• Activities needed to create a K-map
• Knowledge audit
• Knowledge mapping
• Indexing knowledge assets
• Profiling and personalization

Knowledge Mapping
Indexing of Knowledge Assets
K-Map Process Activities
Knowledge Profiling And Personalization
Knowledge Audit
Periodic Activities
Continuous Activities
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Activities needed to create a K-map

• Knowledge audit
• In K-audit, an enterprise determines what
  knowledge assets are used and their source
• What knowledge is needed
• The terminology used
• When the application of knowledge is critical to
  a job
• Where knowledge is acquired
• The frequency of use
• The difficulty of obtaining it
• How rapidly use changes
• Who users rely on for expertise or collaboration
  and a wish list for knowledge

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Activities needed to create a K-map

• Knowledge mapping
• This activity classifies information assets
  according to their social and business context,
  labels knowledge categories to match enterprise
  terminology and represents relationships of one
  category to another
• What information exists
• Human factors and integration with the work
  environment

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Activities needed to create a K-map

• Indexing knowledge assets
• This step relates the information assets to its
  content, people and processes the where, when
  and who of informations use
• The higher the quality of indexing, the more
  relevant the information returned by an
  information retrieval process
• Knowledge indexing requires human decision-making
  to filter the information, and correctly index
  and link information assets to the K-map

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Activities needed to create a K-map

• Profiling and Personalization
• This associates people with other people
  information assets communities and agent or
  automated processes that act on behalf of the
  user to provide relevant information
• Profiling better describes the enterprise view
• Personalization describes the user view
• In KM, profiling is the term most often used
• Personalization is a subset of profiling
• Define who is allowed to see use what information

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Knowledge Map

• Categories of K-Maps
• Conceptual K-Map
• It is organized around topics or concepts
• It is designed to show the relationships between
  declarative knowledge in explicit sources of
  information
• Process K-Map
• This relates declarative knowledge to processes
• It is organized by sequences of actions
• It must contain both procedural an declarative
  knowledge
• Competency K-Map
• This show the relationships between knowledge and
  people
• It has both procedural and declarative aspects

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Knowledge Mapping

• Key Dimensions to Consider Knowledge Mapping
• Categories of K-Maps
• Types and Sources of Knowledge
• Representation
• Tasks Supported
• Vendors, Technologies and Methodologies

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Knowledge Mapping Decision Framework
Category
Tasks Supported
Types and Sources Of Knowledge
Representation
Vendors and Technology
Conceptual
Site navigation, searching, Cataloging,learning, d
iscovery
Documents,databases, Online sources,
books, Archives, records (explicit knowledge)
Semantic networks, Hierarchies, Taxonomies
Autonomy,Verity, Cartia, Semio,KTI, theBrain, Mind
Mapper
Process
KM Inventory, KM project design Framework, Mainten
ance, Product maintenance, Diagnosis, Best
practices
Workflow systems, Documents, procedures, SMEs, Kno
wledge works, Links, context (explicit,tacit, Expe
rt knowledge)
Business process Mapping, Congnitive Process
mapping, Inference engines, flowcharts
IDS Scheer,Ptech, Hyperknowledge, CBRExpress, Visi
o, ServiceWare
Competency
Project team Management, Competency/skills Alignme
nt, E-learning, Competitive intelligence, Best
practices
Skill databases, Expertise locators, Yellow
Pages, Knowledge works, Customers,partners, Suppli
ers, Discussions, meetings
Semantic networks, Hierarchies, Taxonomies
SkillScape, Lotus Skills Locator, Saba,
Meta4Mind, Tacit Knowledge Systems,PeopleSoft, Orb
ital
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Knowledge Map Example
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Knowledge Collection
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Knowledge Accumulation and Practice
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Knowledge Management System

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Knowledge Management System

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Knowledge Management System

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Knowledge Management System