THE RECRUITMENT TOOLKIT - PowerPoint PPT Presentation

1 / 44
About This Presentation
Title:

THE RECRUITMENT TOOLKIT

Description:

Steve Whiteside, Atlantic City Hilton -Joe Kane, Days Inn Worldwide ... Less than 90 Days. More than 90 Days & Less than 1 Year. 1 3 Years. Over 3 years ... – PowerPoint PPT presentation

Number of Views:219
Avg rating:3.0/5.0
Slides: 45
Provided by: jeffrey80
Category:
Tags: recruitment | the | toolkit | days | inn

less

Transcript and Presenter's Notes

Title: THE RECRUITMENT TOOLKIT


1
THE RECRUITMENT TOOLKIT
  • The Maine Innkeepers Association
  • November 14, 2001

2
Sign In Please
  • Welcome to the Recruitment Toolkit Seminar
  • Please provide the information below to join
    the "users" section of the Web site being
    developed to assist those with Toolkits and to
    receive information on other workforce
    development activities.
  • Name Company Street City and
    State ZIP e-mail
  • Toolkit Users Receive Access to.
  • ..Bulletin Board
  • Ask questions that your peers can answer
  • Ask Questions of the Director of Workforce
    Development
  • Post ideas about using the Toolkit
  • Share successful Recruiting ideas
  • ..Updates

3
EXPERIENCE LODGING TASKFORCE
  • Members of the Experience Lodging Taskforce
  • Curtis Nelson, Carlson Hospitality Worldwide,
    Chairman
  • -Mike Bartlett, Hospitality Business
    Alliance -John Sharpe, Four Seasons
  • -Art Canter, Massachusetts Lodging Assn. -H.P.
    Rama, JHM Hotels
  • -Moez S. Mangalji, Westmont Hotels -David
    Dittman, Cornell University
  • -Ken Levy, Johnson Wales University -Brendan
    Keegan, Marriott Intl
  • -Bharat Shah, Noble Investment Group -Michael
    Davidson, USA TODAY
  • -Kirby Payne, American Hospitality Mgt -Tarun
    Kapoor, Cal Poly University
  • -Steve Whiteside, Atlantic City Hilton -Joe
    Kane, Days Inn Worldwide
  • -Janice Knauss, Jan Knauss Associates -Greg
    Miller, Sunburst Hospitality
  • -Fred DeMicco, University of Delaware -Sue
    Gordon, Carlson Hospitality
  • -Rick Berman, Employment Policies Institute
    -Tom Poloski, Carlson Hospitality
  • -Valerie Ferguson, Loews Philadelphia
    Hotel -Paul Beals, University of Denver

4
EXPERIENCE LODGING TASKFORCE
  • Initiatives of the Industry to Address
  • Employee Recruitment / Retention
  • Americas Promise
  • Groundhog Shadow Day
  • Be Video for High Schools
  • CheckInn Kit
  • Hospitality Business Alliance
    (School-to-Career Programs)
  • Workplace Environment Study (Tarun Kapoor)
    A study to demonstrate
  • department productivity can be enhanced by
    creating accountability on
  • the individual level.
  • Department of Workforce Development
  • Recruitment Toolkit

5
AHLA Department of Workforce Development
  • Funded by the American Hotel Lodging Foundation
  • Jeffery Gerber, Director of Workforce
    Development
  • American Hotel Lodging Association
  • 800 North Magnolia Avenue Ste 1800
  • Orlando, FL 32803
  • Phone 407-999-8103
  • FAX 407-236-7848
  • E-mail jgerber_at_ei-ahla.org

6
Recruitment Toolkit
  • Purchase from Educational Institute of the
    AHLA
  • 1-800-752-4567 Product 2000
  • 139.99 AHLA Members 199.99
    Non-members
  • 99.00 to attendees of this seminar who
    sign in on the sheet
  • Copies for todays seminar and expenses of
    speaker funded by
  • American Hotel Lodging Foundation
  • Research Outreach Initiative
  • 2001 Annual Giving Campaign
  • Special assistance provided by USA TODAY

7
Recruiting in TodaysMarketplace
  • Competitive Sport
  • Full Time Job
  • Everyones Involved
  • ( HR, Management Team, Entire Staff )

8
Cost Of Turnover
  • HOTEL A
  • Front-office assoc 5,688
  • Loss-prevention assoc 3,025
  • Line cook 2,076
  • Cornell university hotel and restaurant
    administration quarterly
  • HOTEL B
  • Front-office Assoc 5,965
  • Admin Assist 7,658
  • (sales catering)
  • Gift-shop clerk 3,383
  • Room-service 1,332
  • (wait-staff)

9
TURNOVER
  • Line Employees 158
  • Supervisors 136
  • Managers 129
  • Range 100 to 300

10
EMPLOYMENT STATISTICS
  • 2001 TO 2008
  • Jobs will grow by 14
  • of workers will grow by 12
  • Lodging employment will grow by 36
  • (1.9M to 2.6M)

11
Where Will They Come From?
12
TOOLKIT OVERVIEW
  • Workbook and Reference Guide
  • Eight Comprehensive Sections
  • Helps Create Strategic Recruiting Plan
  • Detailed Recommendations Tips to Help Recruit
    Quality Employees

13
SECTION ONE
  • The Diagnosis Process
  • A Guide to Understanding the
  • Employee Experience

14
WORKSHEETS The Diagnosis Process
  • Employee Turnover
  • Leadership
  • New Employee Orientation
  • Training
  • Performance Coaching
  • Recognition
  • Communication
  • Compensation

15
EMPLOYEE TURNOVER (1.7)Key Indicators
  • Overall Turnover
  • Exempt Turnover
  • Hourly Turnover
  • Length of Service
  • Less than 90 Days
  • More than 90 Days Less than 1 Year
  • 1 3 Years
  • Over 3 years

16
Turnover by Department (1.8)
17
FACTORS INFLUENCING TURNOVER
  • Are Exit Interviews Done Regularly?
  • If So, Who is Responsible?

18
LEADERSHIP (1.11)
  • Do the employees know the mission, vision, values
    and service philosophy of the Hotel?
  • How do you communicate business strategies,
    results and opportunities?
  • Do you regularly assess the employee experience?
  • Are all work areas maintained in a way that would
    please a guest if they viewed them?

19
ORIENTATION (1.12 1.13)
  • Do you have a formal orientation program?
  • How extensive is it?
  • Who is responsible?
  • Do you use a checklist to insure the orientation
    process is complete?
  • Is a copy placed in the employees file?

20
TRAINING (1.14 1.16)
  • Do you have a formal training program for each
    position?
  • Does it contain a module covering all hotel
    areas?
  • Who is responsible?
  • Is there a training checklist?
  • Do you provide a vehicle for feedback from the
    employee? (How was the training?)
  • Do you promote Certification at all levels ?

21
PERFORMANCE COACHING (1.17)
  • Do you have a 30,60,90 day review process?
  • How often are Performance reviews done?
  • Formal discipline policy? (is it uniform)

22
RECOGNITION (1.18)
  • Do you have a recognition program?
  • Is it meaningful, credible?
  • Does it recognize positive contributions?
  • How about a spontaneous recognition program (
    informal )?

23
COMMUNICATION (1.19)
  • How do employees provide feedback to management?
  • Do you do employee opinion surveys or hold focus
    groups?
  • What action is taken based on feedback?
  • How do you communicate new policy?
  • Is there a regular communication vehicle?

24
COMPENSATION (1.20 1.24)Wage and Benefit
Survey
  • Is your property competitive in wages and
    benefits?
  • Do you have a formal salary range?
  • Incentive plan/profit sharing?
  • Do employees understand the basis for incentives?

25
FOCUS GROUPS (1.25 1.28)
  • Employees With One or More Years
  • Employees With Six Months or Less
  • Management Employees

26
Results Of Analysis (1.29 1.31)The Scorecard
  • Employee turnover
  • Leadership
  • New employee orientation
  • Training
  • Performance Coaching
  • Recognition
  • Communication
  • Compensation

27
SMART ACTION PLAN(1.33)
  • Specific to findings of analysis
  • Meaningful will it have an impact
  • Agreed To does your management team
    agree
  • Reality Based can it be done
    (cost effective?)
  • Time Sensitive set a target

28
SECTION TWO
  • Getting Started
  • Your Recruiting Plan

29
CHECKLISTS
  • Hotel Check List (2.1) work environment
  • Economic Factors to Consider (2.3)
  • Unemployment Rate
  • Urban vs. Rural
  • Competition
  • Level of Affluence
  • Local Market Assessment (2.4 2.18)

30
SECTION THREE
  • Referral Programs

31
WHY
  • Least expensive recruiting method
  • People tend to only recommend good people
  • Candidates already know something about the
    property and the work environment

32
THE PROGRAM
  • Economics
  • meaningful
  • Certificates ?
  • Family Oriented
  • Pay promptly
  • How ?
  • Create a Theme
  • Hold a meeting
  • In writing
  • Posters / Flyers
  • Give-a-Ways

33
SECTION FOUR
  • School Recruiting
  • High School
  • Vocational Schools
  • College/University

34
POTENTIAL
  • Who?
  • Students
  • Teachers
  • School Employees
  • Parents
  • How?
  • Counselors
  • Placement Officers
  • Clubs
  • Activities
  • Career Fairs
  • Property Tours
  • Flyers
  • Sponsorships

35
SECTION FIVE
  • Community, Government, and Other
  • Sources

36
WHO / WHERE?
  • Who?
  • Senior Citizens
  • Youth-at-Risk
  • Charitable Org.
  • Unemployed
  • Military
  • Temporaries
  • Agencies
  • Job Corps
  • Where?
  • Community Centers
  • Apartments
  • Churches
  • Social Clubs
  • Minority Org
  • Professional Groups
  • WIBs
  • Staffing Services
  • United Way

37
SECTION SIX
  • Job and Career Fairs

38
WHERE?
  • On-Site
  • Schools
  • Professional Career Fairs
  • Military Bases
  • One-Stop Centers
  • Malls
  • Craft Fairs

39
SECTION SEVEN
  • Recruitment Advertising

40
ADVERTISING
  • Internet Advertising
  • Print Ads
  • Cinema
  • Direct Mail
  • Billboards
  • Bus

41
SECTION EIGHTACTION PLAN
  • Stay Ahead of the Game
  • Continually Recruit (cards)
  • Develop Key Community Contacts (join)
  • Become an Employer of Choice

42
MATERIALS PROVIDED
  • Workbooks
  • Posters
  • Post Cards
  • Recruiting Cards
  • Referral Poster
  • Sample Letters (disk)
  • Forms (disk)
  • Worksheets (disk)
  • Print Masters (disk)

43
WEB SITES
  • Toolkit Users
  • Bulletin Board
  • Ask questions that your peers can answer
  • Ask Questions of the Dir. Workforce Development
  • Post ideas about using the Toolkit
  • Share successful Recruiting ideas
  • Updates

44
WEB SITES
  • AHLA Members Only
  • Workforce Development Site
  • Articles / Tips
  • Diversity
  • Workforce Associations
  • Workforce Conferences
  • Government Programs
  • Questions Answers
  • Experience Lodging Initiative

45
(No Transcript)
46
Recruitment Toolkit
  • Purchase from Educational Institute of the
    AHLA
  • 1-800-752-4567 Product 2000
  • 139.99 AHLA Members 199.99
    Non-members
  • Copies for todays seminar and expenses of
    speaker funded by
  • American Hotel Lodging Foundation
  • Research Outreach Initiative
  • 2001 Annual Giving Campaign
  • Special assistance provided by USA TODAY
Write a Comment
User Comments (0)
About PowerShow.com